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Original poster

Threatening Amazon email?

308 replies

Atlasstars1 · 07/02/2024 15:22

I’ve been a loyal Amazon customer for years. Over the last 6 months I’ve had to report a number of missing parcels
as they keep being left on my doorstep which is on a the main road and not a safe place. Most parcels just get lifted round here as there are a lot of opportunistic thefts. I’ve updated Amazon on this so many times asking them to ensure they are not left on my
doorstep, but it still happens.
Following the latest missing parcel I received this today which reads as pretty threatening and as though I’m at fault? What should I reply? If anything? Or am I being unreasonable and just ignore?

Threatening Amazon email?
OP posts:
xyz111 · 07/02/2024 19:42

The letter says to contact them, so explain that the driver is ignoring your safe place option. It's literally not a big deal.

Notsureaboutusername · 07/02/2024 19:42

Can you get your deliveries sent to an Amazon Locker & then go & pick it up?

PeggySooo · 07/02/2024 19:42

There's so many amazon lockers around, I'd look into collecting.

determinedtomakethiswork · 07/02/2024 19:41

Don't they deliver to your local supermarket or corner shop?

venus7 · 07/02/2024 19:40

DragonFly98 · 07/02/2024 19:26

It was implied, but you missed the point that a burglar can make up an excuse to knock on your door.

Show quote history

I didn't 'miss the point'. I was referring to opportunistic thefts of parcels from doorsteps, the point the op is making; not burglars.

xyz111 · 07/02/2024 19:40

There's probably loads of people that say they haven't received their parcel, so they have to have something in place. You can get Amazon parcels delivered to other places (even the post office I discovered the other day!).

JaneLawrence · 07/02/2024 19:38

Is there not the option for you to pick up your Amazon parcels from a local shop or a locker?

Every time I order something on Amazon it tells me that there’s free pickup available near my house, there’s a selection of local shops and lockers to pick from.

I get that it’s not as convenient as having stuff delivered to your home, but if it’s got to the point that Amazon are suggesting that they may stop letting you buy stuff from them, then maybe it’s worth using a pickup point?

Creatureofhabit87 · 07/02/2024 19:37

Leave a note on your door. That email is not threatening they probably think you’re lying!

Agapornis · 07/02/2024 19:35

They've got really shit round here too - scary loud knocking like they're the police breaking down the door, dumping it on the doorstep, then driving away without waiting.
It's clearly an automatic email. I'd reply with the Ring footage of the drivers and thieves.

MadisonAvenue · 07/02/2024 19:34

DragonFly98 · 07/02/2024 19:09

There is an option to say deliver on a Friday though.

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I’ve got Monday selected as my Amazon Day but if I select that it gets ignored and the delivery arrives a day or two before.

hopscotcher · 07/02/2024 19:29

Doesn't read as particularly threatening, or personal, to me. There are probably loads of people trying to scam them, so it's a safeguard against that.

DragonFly98 · 07/02/2024 19:26

venus7 · 07/02/2024 19:17

I'm sorry, I meant to people other than the delivery person........thought that was implied.

Show quote history

It was implied, but you missed the point that a burglar can make up an excuse to knock on your door.

FreebieWallopFridge · 07/02/2024 19:23

Another post where people can’t read and make up how the world works.

Gagaandgag · 07/02/2024 19:19

Choose a locker

Kwam31 · 07/02/2024 19:19

Ffs, just send to a locker, there's plenty about.

venus7 · 07/02/2024 19:17

CucumberBagel · 07/02/2024 19:12

Think they'll figure it out when they ring the bell and no one answers the door...

Show quote history

I'm sorry, I meant to people other than the delivery person........thought that was implied.

JCLV · 07/02/2024 19:14

Amazon don’t even bother knocking at my door. They prop the parcel on the doorstep and seem to creep away. It is annoying that they can’t follow a simple direction when you have made an effort to give one.

SaltedCaramelIcedLatte · 07/02/2024 19:13

I got the same email just after Christmas as they left parcels on my doorstep (I also live on a main road) and had to refund me on three seperate occasions, they wouldn't resend the parcels. I spoke to customer services and told them not to leave them on the doorstep and updated my safe place also my next door neighbours and they still don't care!

I had a parcel delivered yesterday and they still dumped it on the door step, they didn't knock the door as I was working from home and I only realised it had been delivered until I put some rubbish out.

LlynTegid · 07/02/2024 19:13

How many of the things you buy could be bought locally from somewhere and have click and collect?

CucumberBagel · 07/02/2024 19:12

venus7 · 07/02/2024 19:09

That would show that the house was empty; not wise.

Show quote history

Think they'll figure it out when they ring the bell and no one answers the door...

Eightfour · 07/02/2024 19:11

I get that it’s annoying and I agree they should provide the service they are offering but I agree with others you aren’t going to win an argument against Amazon on principle.

They do not have to sell to you and so if you want to keep your account start using their alternative delivery options like the lockers.

I also think your attitude towards some responses hasn’t helped this thread either and yes other Amazon customers are all paying for the stolen items through price rises etc.

Marchitectmummy · 07/02/2024 19:10

Companies, even Amazon can not shoulder comstant losses of their items through theft.

Maybe you need to be more creative with how you order / receive things. Pretty sure you wouldn't be so accepting of theft if you weren't reimbursed.

What would your solution be for receiving items if you didn't keep getting reimbursed? Is there a day you are always at home or can you get it delivered straight to your neighbour if you are at home so infrequently. Whatever would work if you had to stomach the loss is your solution to ordering from Amazon or any company.

venus7 · 07/02/2024 19:09

CucumberBagel · 07/02/2024 17:23

Put a note on your actual front door to leave with neighbour at number X?

That would show that the house was empty; not wise.

DragonFly98 · 07/02/2024 19:09

Atlasstars1 · 07/02/2024 17:53

Omg- there isn’t an option with Amazon to say “deliver at 3pm on Friday!”

and threatening doesn’t mean leg breaking unless you’re in the mob 😂🙄they are clearly threatening to close my account because their drivers are ignoring my clearly marked request not to leave parcels on a Main Street doorstep, and offering a safe alternative option as offered by…Amazon!

There is an option to say deliver on a Friday though.

Threatening Amazon email?
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