Threatening Amazon email?

Could you do a parcel drop point?

I’ve had the same with Amazon and think it’s absolutely shocking customer service. I had 3 parcels stolen just before Xmas 2 parcels completely ripped open and yet they blame the customer, yet it is their delivery drivers who leave them. I have expressed on my account not to leave in a safe place and they pay no attention to it, half the time they don’t even knock on the door.
I’m still trying to fight them for a £150 refund.

Also don’t get me started on the lockers, as I was getting so many parcels stolen or just left I requested other items to go to a locker for gifts and other items I bought for my Ds’s birthday, well the bloody locker got jammed and wouldn’t open and was told I would have to wait 24 hours for a technician to release it, by that time it would have been too late so I ended up having to drive around looking for a place that sold balloons.
They are now saying I collected the items and again refusing to give a refund, so I’m now nearly £200 out of pocket because of them, yet they try every card in my account to take their bloody prime money. 😡

I mean, you're not receiving what you ordered and you're not getting refunded. Regardless of who is right or wrong, why do you want to continue to order from this company?

Thank you; I presume you meant that to be insulting.
I trust you are nicer in real life.

Ah I didn’t realise this. I would report to bank/paypal then.

But again why keep using them?! They are providing shit customer service. You can waste a lot of time and effort arguing with a multi billion dollar corporation who do not give a shit or use one of the millions of other companies out there or use a fucking locker!

Seems to be a lot of defending going on here for a company that avoids paying the full amount of tax on it's UK profits. I'd say we are paying more for THAT, not because of OP's free replacement goods 4 times a year

But they’ve refunded you? How are you out of pocket?

They are also not a public service, as long as it’s not illegal they can act as crappy as they like and close your account for any reason. There is nothing you can do. So yes you do need to accept that it’s a bit crap.

If you live in a dodgy area, have your parcels delivered to a pickup point or a locker. Why isn't anything your fault? You keep ordering knowing that the parcels are at risk of theft.

Omg, OP @Atlasstars1 , I cannot believe some of the idiotic responses you're getting here...suggesting it's not Amazon's fault that you've messed up and the likes, jfc!

Clearly you have done what you can, as far as what Amazon offer, to inform them of a safe delivery place if you are not in. The problem here is definitely with the delivery drivers and that's who Amazon should be dealing with to sort out the issue.

So have you responded to Amazon to clarify your position as requested? Or are you getting all get up over this without having engaged with them?

Not sure why you have an issue with snackatack OP, what they are saying is correct.

You seem very much a “it’s the principle of the thing” type of person. Tedious but by all means keep arguing with Amazon and get your account blocked. Or maybe just accept that if you want to keep buying from them you will need to accept it’s crap, be pragmatic and use a bloody locker!!

It was implied...and obvious to anyone with half a brain.

Fml, there's some dumbass posters on this thread.

THIS.

A large print simple as you can word it sign laminated and fixed to your door fixes a lot of it.

A secure parcel box - again, LARGE PRINT clearly labelled to leave parcels in there, is also your friend.

The drivers get paid a pittance per parcel, and I think maybe even penalised for returning to depot with parcels they can't deliver, and many don't speak English, so it's in your own best interests to make it as easy and obvious as you can for them to do the right thing.

Amazon make a profit. They 'offer free replacements' for missing parcels out of their profits.

If you buy from amazon -a tiny amount of every order will go to 'missing things'..

So YES I do pay for your missing things!

This. One driver doesn't even bother walking up the path, she goes down the alley beside my front garden and throws the parcel over the fence, across my neighbours doorstep and on to mine. Nothing has been broken so I haven't complained but I did have to smile when she trod in dogs mess someone had left in the alley - if she hadn't been so lazy it wouldn't have happened.

our Amazon delivery drivers are a nightmare they totally ignore the specified delivery location and all the extra notes, our doorstep is right beside the pavement so it is easy for someone to grab anything as they walk past,

the delivery notes have been updated by us and Amazon customer services many times and it still keeps happening, luckily none of our Amazon deliveries have been taken yet because I am usually in but the drivers don’t even ring the bell now, if you’re lucky they tap the door lightly and are already driving down the road 10 seconds later,
annoyingly they claim it has been handed to the resident or delivered to the safe location and half the time include a picture of our front doorstep

Exactly the same here. We WFH and are in 99% of the time. I mainly know a parcel's arrived when I get an email, apart from the excellent Evri courier who always knocks and if I don't get there quick sharp puts the parcel out of sight of the road. You hardly ever see Evri praised, so I think they're a rarity.

We have a big open porch with side returns so anything left behind them is secluded, but nearly every other courier puts things in full view of the street right in front of the door. Bonkers.

What city doesn't have a locker? My town has several.

Just to say nearly every delivery driver in my area knocks and runs. They don't wait to see if you are in. It's fine for me as I live on a very quiet road but I can see how things would get stolen.

I find this very hard to believe to be honest. You say you are in a city. I am in a very small town and I have 2 Amazon lockers available to me here - and several more within a 10 minute drive from here

I had exactly the same email a few weeks ago for the same circumstances.

I have made it SO clear to them SO many times that they need to either hand it directly to someone who lives at my address or leave it with a specific neighbour - we live in a block of flats with halfway homes in them for people coming out from prison. Yet I constantly get them left on the doorstep of the building (on a busy road by a school so hundreds of people walking past) or outside my front door where they still aren’t safe.