Threatening Amazon email?

I'm astounded OP is getting so much grief. Amazon delivery is horrendous.

We have had a few problems with delivery in the last few months. Once the driver delivered the parcel at the front door to our apartment building. Outside the door, on a main road, with countless people walking past. Another time they left it with a neighbour but didn't tell us which neighbour. After contacting customer service several times to locate the 'delivered' package we had to go round and knock on every neighbours door. 23 knocks later we found it. Both packages could easily have lost and I would be furious if they tried to imply that it was actually me being dishonest.

They very rarely do here. I’ve ordered from them and it’ll say ‘Next day if ordered within 2 hours’ or whatever. I’ve clicked to buy and it’ll then (and only then) say it will be the day after. Luckily, DH is retired and can nearly always be in but it is annoying if I say “I’m ordering this, it’s next day so it’ll be here tomorrow” then it changes to the day after and he may have to rearrange any plans.

Even luckier, my workplace has an Amazon locker, as does our local train station, 5 minutes walk so I used that last time.

They have pick up lockers in places like supermarkets OP. Surely you occasionally go to supermarkets so this wouldn’t inconvenience you too much?

Otherwise it may be that you just have to not use Amazon any more.

@BungleandGeorge Why would you go to the trouble of ordering something knowing you are unlikely to be in when it's delivered? Why should we keep redelivering it until you are in. We have only been paid a set delivery fee.

I had this once. I stopped ordering from Amazon for Abit and if I did I ordered to a locker ..it was sorted ...back to ordering to door and all ok. .tbh my house hidden from the road so none delivery I suspect I know what happened...new delivery person now..if parcels disappear again ill return to the locker again

i live in a really rough area where they would knick anything that isn't nailed down. For this reason I order Amazon stuff so that it arrives when I am at home or I have it delivered to a pick up locker so I can get it if I am in town. Would not expect Amazon or indeed any other company to keep picking up the cost when there are other ways of arranging a delivery.

You can set "business hours" for your address on your Amazon account so they only try to deliver between the certain hours on the days you specify (i.e. when you're in). I have mine set to only deliver between 11am and 4pm on Tuesdays and Thursdays for example.

get delivered to your neighbours address ie your name and their address 🤷‍♀️

we had a spate of thefts from our block last year (now resolved) I had some stuff delivered to my hot desk office, but most of it to the local Waitrose or Co-op.

This just isn't fair. Amazon left a brand new phone on our doorstep, in obvious packaging, when we were home!! Only spotted it because DH was going out shortly after. I reported it, because I figured they must be in cahoots with the parcel thief. Maybe just crazy. Anyway, users have no way to prevent bad delivery driver behaviour except Amazon controlling them.

I find prime next day delivery very reliable. Items nearly always turn up on the specified day in my experience.

So the only option you have is to have your parcels delivered completely randomly?

Why? Surely they all just go back to the delivery office? I presume it’s Covid that has changed things and people are now expected to be home 24/7 because it certainly didn’t use to be expected! Most people are out at work, should they never order items?

To all those people blaming the OP and saying they can see where Amazon is coming from. Have you actually read the original post? She clearly said she has asked Amazon to deliver to her safe location rather than the doorstep, and they continue to ignore that request.

If amazon are so shit, just shop elsewhere. Honestly after the 4th missing parcel I'd have had enough. They're not to change for your sake.

Amazon leave my parcels on the doorstep too, I work from home so I'm there when they come but they don't even knock half the time.

The only solution for you would be to collect them from a local parcel shop or if your neighbour is home and doesn't mind could you just have the parcels delivered to their address? I'd obviously ask them first though.

Stop ordering stuff when you aren't home. FYI you can choose a delivery day with Amazon for most Prime items, so pick a day you are home.

The majority of drivers ignore my safe place and leave it on the front doorstep too OP. People are tripping over themselves to excuse it but actually it’s amazons fault if they ignore your delivery instructions. Their prices are no
longer as competitive, prime tv is not great. Delivery is worse than DPD, evri etc they’re going to lose customers. But tbh I think that’s probably no bad thing!

The drivers only have a very limited amount of time and can't be faffing with going to neighbours houses. Get yourself a parcel box or use a locker. I work for RM and find it so frustrating when people order but aren't in when we try to deliver.

4 missing parcels in 12 months doesn’t sound like that much so I’m surprised this email has been triggered.

What I would do is put signs on my door saying to take it to my neighbour, at eye height near the bell and also where they usually leave the parcel so they can’t take a photo without getting the sign in. My drivers usually leave mine behind a wheelie bin or big plant pot, would that be an option or would the thieves still have a snoop?

There are ways around this, OP. You just want to keep saying ‘but this’ ‘but that’.

You can choose named day delivery.

You can ask them to put packages in a recycling bin or other bin you keep for parcels.

If you only order occasionally, just put your neighbour's address on it. Or stick a note on your door saying "leave parcels with no.8". Or have it delivered to your local post office, then go collect it when it's convenient.

I can understand their reasoning for not wanting to do business with you anymore. It doesn't matter that it's not actually your fault. From their point of view, the problem is selling to you is costing them money.

This will be really long but I’ve had the same issues with Amazon and now get my packages delivered to a locker.

The main issue is with the drivers, as even when
I’ve been at home they sometimes barely knock the door and leave within seconds, then say they couldn’t deliver the package even when no one is home.
Then other drivers will leave packages sitting outside my front door, which is also on a main road and people constantly walk by.

My delivery instructions are completely ignored by around 90% of drivers. I have instructions to deliver to a neighbour who is extended family, rarely happens.
I’ve even tried leaving a wheelie bin at the side of the door and saying leave the package in there, again ignored.

They also have a habit of mixing us up with the same number on another street as we’ve received packages for them before. I’ve called Amazon about this and they say ‘just keep the package or discard of it’. That’s likely happening to some of our orders too!

People saying to arrange deliveries for when you’re going to be at home only goes so far when Amazon have a habit of changing delivery days or orders getting delayed until hours later.

This is going to sound completely overdramatic but at one point I emailed Jeff Bezos’ email address. I never received an order at Christmas which was all presents for my kids and DH, totalling nearly £250. I don’t know what happened to the order, I just know I didn’t receive it. I contacted multiple times, was told at first to allow 48 hours in case it was just delayed and marked delivered by mistake. Phoned them, emailed them etc only to receive a similar email to you OP. I wasn’t even asking for a refund, I asked them to send a replacement order because I wanted the stuff! So I ended up contacting Jeff Bezos’ email (my DH still laughs about it) and actually got a reply a day later (from his assistant it said) who gave me a full refund and a gift card for the inconvenience! I then bought the presents from elsewhere because I didn’t trust getting them on time from Amazon after that.

Between this issue and charging extra for ads on Prime, I don’t think I’ll be renewing my membership this year.