Threatening Amazon email?

Only a suggestion but can you put a sign up on your door saying, ‘please leave parcels and No__’ I know it’s not ideal when you have already completed the safe place but I work from home in a client facing role and often have to put a sign up saying ‘can’t come to door as with a client, please leave deliveries round the back’ and it has been very successful! I have it laminated and blue tak it on when needed with no problems, I know other neighbours have taped signs on or leave a sign in the window if possible. Not a solution to the driver issue but may help you get some parcels, it sounds very annoying

In fairness, I am always happy to take in packages for neighbours, but I would not want them to start using my address for their deliveries. That would then feel like responsibility for their deliveries was now my problem.

OP, what about asking your neighbour if you could use their address for delivery if they are usually home and don't mind taking your parcels anyway?

I was tidying my front garden a couple of weeks ago when I got a message that the courier had just tried to deliver the package and didn't receive an answer.

Erm, unless the delivery driver was a ninja that parked his van out of sight and then sneaked past me both ways without noticing the hairy 6 foot something 14 stone man in the front garden, that never happened! 🙄

What can you do? Come on Mumsnet and gripe I guess. 😂

Not threatening.

If you have a Ring doorbell, surely you can 'intercept' deliveries from wherever you are? That's what we do. Our notifications are set for when the bell is pressed and doorstep 'motion' (for when they don't press the bell, to still alert us that someone is there!)
As soon as we hear the notification on our phone we open the app, speak to the driver and tell him where to leave it. Job done!
Alternatively, if you're unable to intercept and they still leave it on the doorstep, immediately text your neighbour to pick it up... before someone else does!

They don't even bother knocking on the door anymore, I found mine behind the bin today and I've been in the house all day . Better than the other day when it was left sat on top of the bin for everyone to see

So you're not happy with Amazon's service? Then it's fine if they close your account.

To make clear, they have been delivered while I am at home, and they haven't rung the doorbell.

Genuine question are the good Amazon drivers not getting paid then? The ones who do knock on your door and hand the parcel to you or knock on a neighbour or deliver to safe place? Or is it some of them just cutting corners? I try and give the good ones a positive review, hopefully they means they get a bonus!

I have had many Amazon deliveries marked 'handed to resident' when I have found them dumped over the garden gate. I have tried to report that the delivery report is dishonest, but that I have found the package.

That isn't an option. Until they stop allowing this false reporting then packages are all too easy to steal

Get a second address with secure soace or someone home.
If this is often then no they shouldn't keep refunding. You need to change things up one way or another. New delivery address or be home or have someone home. Maybe online shopping isn't right for your in your currently situation.

People who work occasionally need to purchase items too 😆 or are you only allowed to buy things if you don’t need to leave the house? Given that the vast majority of items don’t give a specific delivery day and the vast majority of people need to leave the house, even if it’s for a short while to take children to school etc it’s bonkers to expect people to only order if they will be guaranteed to be in. That’s why you have the option of safe place, it’s the couriers responsibility to follow company policy. My original reply was to someone working for RM who literally just drop the parcels at the post office for collection whilst they collect the next lot of post! That system has been in place for years because it was rare that people worked at home etc

Are you sure there are no lockers in your area? We live in the middle of nowhere in rural Devon, but the supermarket in the nearest town has Amazon lockers.

I totally sympathise with you though. I had an Amazon package delivered directly to my sister's house before Christmas and we were baffled as to how Amazon said it was delivered when they hadn't received it. In the end I convinced them to have a good look and they found it on the ground inside their back gate which is locked and over 7 foot high. Unless the delivery man was a professional basketball player he must have just thrown it over the gate hoping for the best and then marked it as delivered.

I guess a key issue is delivery drivers are being paid peanuts to deliver too many parcels in too short a period of time, and they can't afford to spend 10 minutes working out where to leave a parcel or, even worse, to come back the next day which eats into their ability to deliver other parcels.

OP, is there really no drop off/pick up shop near you??

we had a few dodgy amazon drivers around and we start using near by shop, it's brilliant.
you can collect whenever you want within 1 week window.

Use a locker. Problem solved.

This is why, as others have said, you need to have your Amazon deliveries sent to a locker or parcel shop. They'll be delivered there and you can pick them up at your convenience. Voila! No more missing parcels.

Only read OP's posts.

It's clear you've been sent the message in error because you have provided a safe place and they're not attempting that. So, I'd try contacting them.

It's odd they don't even try ringing your door bell though. Do you get an email to say it's been delivered?
If your neighbour is as generous as you say then maybe you could just put her address as the main delivery one.

Maybe they get lots of chancers saying parcels have been lost, so when a certain threshold has been reached they look into it. This will sift out the chancers and the genuine customers (you).

Put a big note on your door stating that parcel to be left with neighbour

I'd just be cheeky and list your neighbour as the delivery address. Don't tell them and act surprised every time, lol.
I leave my front door open ajar when I go out and the drivers pop it in and close the front door. I admit there's an awful lot of trust there but I have a very vocal dog in the next room. They haven't got time to rob me anyway.
(This is very tongue in cheek......)

Change your delivery address to a pick up location or a convenient locker
Sometimes amazon drop and run, in my experience and tbh You can't expect a regular refund when you can do something about it
Anything urgent or costly I pick up which is more difficult for me

Have you actually changed the delivery address from your address to your neighbor’s address?
I think that’s the only way they’re going to get it right.

When you order something, it may say “3-5 working days to dispatch and 2-4 working days to arrive.” How on earth can you plan for that??

I wouldn't worry. I've had the same email and I still continued reporting any missing parcels. Nothing further came of it.