Threatening Amazon email?

On a side note, I find it so sad that it's so common for people to be so opportunistic and steal parcels from peoples doorsteps.

Stop using Amazon, it's not the shopping experience for you!

OMFG

@Atlasstars1

As well as using an Amazon locker and arranging the delivery for when you're going to be in, I think you should cancel the cheque!!!

Hi OP,
I have read all of your posts. I think you need to complain to Amazon using the ring doorbell footage of your parcels being left at the door (if you possibly can), also the footage of parcels being lifted by a thief and the safe place instructions on the order that were ignored (I don't know if these safe place instructions are available in your orders or email confirmations). If no satisfaction complaining directly then try on some form of social media.

They don't need to cancel your account but they do need to flag it that parcels must not be left outside. So if no neighbor is available to take a parcel then it must go back to the depo. If Amazon don't have the means to flag an account in such a way then they need to develop one as you won't be the only person affected by this problem.

I hope you can get a resolution.

They dump and run with me too, but I assume they are really stressed at the number they need to deliver, probably having stressful driving conditions/problems parking etc and I sympathise with them.

What I'm finding appalling is how many posters on this thread are willing to pay for a service and then not actually receive it, and change their own lives to accommodate the failures of the paid service provider.

Grow some backbone, the lot of you. You've entered into a contract with Amazon and it's for them to deliver what you paid for.

There's a ticky box during the checkout to tell them that you use a wheelchair and they will allocate a lower locker if you tick it.

Put your Ring doorbell footage of the drivers dumping stuff on your step and throwing it on Dropbox.

Reply to that email with the links to the Ring footage and point out that their drivers are leaving the parcels in unsafe places.

It really is problematic @TrishTrix there are two entry doors in my flat building. some couriers will call me to request entry through the first one which gives them access to the mailbox area and then just immediately dump the stuff there.

And the latest one was a courier who actually requested to come through the second door which I seen him walked through in the video phone thing.

I waited and waited …But he never delivered to my apartment. I got a notification about 5 mins Later showing he had dumped it in the mail area.

Its a bit baffling but I can only imagine he wanted to come through the second door to use the toilet in the building reception area because I don’t understand where he went as he certainly didn’t come up to my floor. either that or he delivered to some other residents.

Also not to be captain obvious… but if you have a delivery on a a day you’re not home AND your neighbor is amenable… why not just change the address to your neighbor’s?

I sympathise with you Op, some
of them don’t follow instructions. Don’t let Amazon get away with this.

The drivers in the area I lived before were great and would usually deliver to the concierge or to my apartment on the 5th floor. I’ve been working from home in my current flat since 2022 which doesn’t have a concierge so they need to deliver to my apartment but they don’t.

I’ve had a couple periods of sickness during these past few years which have been mainly bouts of bad chronic fatigue or covid so I wasn’t able to leave my apartment every day. Sometimes I even struggled to leave my bed. So unless my boyfriend was visiting mid-week I’d have to leave it down there for ages due to the fatigue.

The drivers insisted on leaving my parcels, no matter how big, heavy or expensive downstairs near the mailboxes.

I have definitely been in, as I get the notification when they deliver and I’m in my house 24/7 usually during the week. it’s just that they can’t be bothered to deliver to my flat on the third floor despite there being a lift available.

But it basically means my parcels are sometimes left for days as I can’t always get to it instantly. Our building management have a sign in the area saying “leave parcels at your own risk” as a warning to couriers so I’ll be sending a picture of that to Amazon if something goes missing.

So far nothing has been stolen but this reminds me that I should speak to Amazon about this again.

Hope you get resolved and they start delivering to your neighbour when you’re not in and refund you for the last two items. Personally, I don’t feel they have a leg to stand on given their couriers are not following your instructions.

Yes my neighbour is lovely and has no problem taking in a parcel for me but they don't even try her door

Put her number on the shipping address then.

If you aren't in when your parcels arrive and there is no safe place to leave them what would you like them to do. Their hands are tied.

Will they deliver a lockbox to you (they have them for sale!)?

https://www.amazon.co.uk/s?k=secure+delivery+box+for+front+door+parcels&crid=1II2AJBM4EA9B&sprefix=Secure+delivery+%2Caps%2C164&ref=nb_sb_ss_ts-doa-p_1_16

Not everyone can use Amazon lockers - if you are a wheelchair user you can often get a parcel delivered to a box out of your reach. They claim you can request a low box, but although you can request one, just like the “safe places”, they don’t actually pay any attention and you end up not being able to get the delivery.

Our local pickup point is a shop with no wheelchair access at all, so if I want to use Amazon it’s my house or nothing. I’m thankful that it’s rare anyone takes parcels from doorsteps here, but I do sympathise with the OP.

Amazon delivery is really problematic and I've pretty much stopped ordering from them as a result.

The couriers don't try to contact me to accept delivery, ignore the safe place instructions (a secure locked mailbox) and just chuck the parcels on the ground in the foyer.

Even the executive level complaints team are fucking useless "oh we are very sorry to hear about your issues" when I've emailed them for the fourth time in five weeks and provided CCTV footage of their driver studiously not using the entry phone to call me.

My issues have been going on for about 18months and I finally gave them up as a bad lot in early December.

I have a similar problem with Yodel who ignore my designated safe place and continue to leave my parcels at my front door - even when I am in, they don't bother with ringing on my doorbell, just dump the package on my doorstep in full view of the street. On one occasion they placed it "under the doormat" which didn't hide it at all and looked rather ridiculous given that the parcel was 80cm × 40cm x 40cm! At least that one wasn't stolen.

Hey OP ,

I think that email is actually quite abrubt and they are pointing the blame at you making out its "suspicious".
Probably because they dont want to refund you.
I feel exactly the same towards Amazon!

I have my safe place as the "shed" if I'm not going to be in and NEVER is it left in the shed the amount of times I've come home and it's just there by my front door.
Even on days I'm in they don't even knock on they just throw it in my drive!

I would screenshot the page with your safe place to them and even upload the ring doorbell footage to prove the drivers have just dumped it in your driveway, they should be apologising to you not sending you patronising emails like that.

Reporting Amazon parcels as missing is a very common scam (because it triggers refunds so people do it to essentially get stuff for free).

Basically the number of times you've had to do this has been flagged on their system as potentially scammy. Hence the stern tone.

Not fair or course if you're the one whose parcels are being nicked, but they have no way of knowing that in this instance.

You MUST have lockers near you OP, especially as you say you live in a city. I live in a rural village and have 2 sets of lockers within walking distance and a parcel shop too. They're everywhere.

I don’t believe you don’t have 1 pick up point near you if you live in a city. In my town alone we have 20.

But still your posts come across like Amazon owes you a public service, they don’t. They are crap, vote with your feet. You will survive without Amazon 🙄

Amazon are AWFUL here, they put the parcel on my doorstep, which is literally on the street, no yard etc. They knock, by the time i get to the door when i AM in, they're already driving off down the street! Absolutely never wait and make sure i'm actually in and got the parcel. Then when i look on the tracking info under my orders, it ALWAYS says "parcel handed to resident" bloody liars!

Amazon are at fault but you are the one not getting your goods and (potentially) out of pocket. However, they don't care. You do care so either you make changes or risk having your account closed.

This is the most sensible response.