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Original poster

Threatening Amazon email?

308 replies

Atlasstars1 · 07/02/2024 15:22

I’ve been a loyal Amazon customer for years. Over the last 6 months I’ve had to report a number of missing parcels
as they keep being left on my doorstep which is on a the main road and not a safe place. Most parcels just get lifted round here as there are a lot of opportunistic thefts. I’ve updated Amazon on this so many times asking them to ensure they are not left on my
doorstep, but it still happens.
Following the latest missing parcel I received this today which reads as pretty threatening and as though I’m at fault? What should I reply? If anything? Or am I being unreasonable and just ignore?

Threatening Amazon email?
OP posts:
Mimikyuu · 07/02/2024 15:37

Sounds like a pretty standard email tbh. I’m an account manager and this is something I would send.

BoohooWoohoo · 07/02/2024 15:36

Have you considered using Amazon Locker or getting deliveries to another address like work or a parent or friend’s house? if my packages were being nicked I would stop having them delivered to my home tbh

KrisAkabusi · 07/02/2024 15:36

You keep telling them it gets stolen from your doorstep, but have you given them an alternative delivery option? If not, I can see why they don't want to keep sending you orders that just keep costing them money.

muddyford · 07/02/2024 15:34

I can't see that that is threatening. Where is is threatening? Why don't you use a pick up location? Why should Amazon, and by extension the rest of us who shop with them, keep refunding you when you haven't made safe arrangements for your delivery?

Fuddlefiend · 07/02/2024 15:33

I don't think that's particularly accusatory.

I think that it's more your address is going to be blacklisted as an unsafe place, and it doesn't make sense for them to keep trying to deliver to you as your not in and parcels get nicked if they are left (despite the fact they're being left somewhere completely stupid) I think theyre angling for you to change to picking up from lockers or local stores etc

Tinkerbyebye · 07/02/2024 15:33

What do you want them to do. You continue to order parcels for delivery when you are not there and know that it’s likely to get nicked!!

either stop ordering, order so that it’s delivered when you are there, or suggest a safe place to leave the parcels

why should Amazon have to keep sucking up the costs?

maudelovesharold · 07/02/2024 15:31

I would agree that there’s not much they can do, if you’re not in when they deliver and you haven’t given an alternative address/neighbour they can leave it with. I know someone who was in the same position (door onto the street) and used to get Amazon deliveries to their work address. Or a pick up point as suggested.

Buckarood · 07/02/2024 15:25

Can see their point of view though, if you've tried your end to sort it by suggesting safe places etc if they're still going missing perhaps its just not a suitable place for them to deliver. Unfortunate yes, but why should they keep refunding often, much better for a business to say sorry we can't do deliver to you anymore. Can you email back to say you'll use a pick up point going forward? Plenty of them about now.

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