Threatening Amazon email?

They are "threatening" to not allow you to order from their site anymore I suppose, but that doesn't make it a "threatening email"!

It's fine. Ask for it to be delivered to an Amazon locker, problem solved.

Well, you can take that attitude and Amazon can stop sending you parcels. Or you can start using Amazon lockers or a local delivery point at a shop.

If it’s an ongoing problem then I can understand where they are coming from. Their drivers are on the clock so if you can get it delivered to a locker or post office I’d do this.

I used to sell a lot on eBay and o sent something signed for, the parcel was sent and I got proof of delivery from the Royal Mail tracking number. The buyer tried to claim back as she said she hadn’t received it and then went on to inform me that she had a recurring problem where posties were leaving items on her doorstep. EBay sided with me and Royal Mail said no claim applicable as they had proof of delivery.

I think as you know it is a problem you need to explore other options as the drivers are not delivering to your neighbour

Have you spoken to an actual amazon person about the failure to follow instructions or just used the automatic missing parcel facility?

If your neighbour is “lovely”, would she allow you to use her address for your delivery?

Get stuff sent to a pickup location instead of bothering your neighbours. There must be a LOT of parcels going missing to trigger this as Amazon have a more forgiving attitude to returns/lost items than any other company.

That's a shame.

Maybe ask your neighbour if instead of parcels being delivered to you with her as leave with if not in, if you could put her down as your actual delivery address.

My sister orders things that she has delivered to my mum then my brother in law collects them from mum when he gets home from work.

I can sympathise as Amazon don’t even ring my door they just dump and run most of the time. But I’m lucky I’m not on a Main Street. I have a neighbour down to those them as well

Do they not have Amazon delivery day in your area? Its Saturdays and you can add to your order all week and everything comes on the Saturday.

Yes my alternative delivery option is my neighbour but their drivers seem to ignore this
They do, because as far as they're concerned they ARE delivering to your primary location. Either set your neighbour as your main delivery location, or have it delivered to work, a locker, etc.

Can you get the deliveries to go to a nearby locker or local store ? My convenience store across the road takes them.

Another option maybe have a big note on your door saying do NOT leave parcels on my doorstep. Follow the delivery instructions?

X post. Reply with screenshots of where you've told them your designated safe space and your instructions on your previous instructions and tell them they should not be holding you accountable for them not following delivery instructions.

Does your neighbour want to be the back up option?

Just get the deliveries to a locker.

It's not a 'threatening email'

I think it’s impossible for OP to make sure they’re at home when deliveries will come - the estimate they give for delivery is not massively reliable and recently I’ve had a notification about 30 minutes before something was delivered that I wasn’t expecting for a couple more days!

Has your neighbour agreed to be the alternative delivery option? If not, they may be not answering the door / refusing the parcel and you might need to think of another place.

It's clearly an ongoing problem so I can see why it's been flagged but you've repeatedly told them not to leave items on your doorstep so that's the delivery person not following the instructions which is hardly your fault.

Make different arrangements. Amazon delivery day for example. Make sure you're home on the saturday you know deliveries will come. Or have things delivered to a pick up point. Or get a parcel box that is secured onto your wall. Or talk to a friend or family member who has a more secure place and arrange deliveries to go there.

Seems reasonable to me, they can't keep delivering to you if things regularly go missing, and you're never in to receive the parcels. I appreciate you've tried to ask them to not leave parcels outside the door, but what else are they supposed to do with them when you're not in? They don't have a system like Royal Mail where they return to a depot for you to collect there.
As others have suggested, you could use a pick up point, or invest in a parcel box for outside your home (so parcels can be posted in, but only you can then unlock to access them).

As safe places don't seem to work, can you change your delivery date?
When you check out, you can often choose a later delivery day. Say you order on a Tuesday and delivery is Thursday/ Friday you can choose to pool all orders together for a delivery on Saturday/ Sunday.

I do agree with amazon, its your responsibility to ensure your parcel is delivered safely. You can track parcels and choose delivery dates, so just ensure you are in when it arrives.

Amazon is a selling platform, and if smaller businesses have to refund regularly, they will eventually go bust!

Where are you asking them to leave them if you are not in? If you haven't suggested a safe place then I'm not sure what else they can do. Maybe you need to start using an Amazon locker.