Threatening Amazon email?

This. The email is inviting you to respond so do that.

I'd also add that you contact Amazon Customer Services every time a parcel is left on the doorstep unattended and goes missing but still the problem persists despite multiple assurances by Amazon.

If the drivers don't even ring your bell (which happens here) I'd add that too.

As far as I know, Amazon do have to re attempt delivery if there is nobody in and the safe place is not available. I don’t think they can say “oh we had no option but to dump it in the street”.

I had a driver yesterday who didn’t ring my bell, just shoved the package into my safe place. That was annoying.

Right so this is an auto email that clearly doesn’t have all the information. So you need to give them the info. What you need to do is respond to the email and say:

1. I have a note on my account saying do not leave on doorstep- your drivers are ignoring this.
2. my safe place is with my neighbour who works from home so is usually in during the day. I know that the drivers are not ringing her bell. Why not?
3. What is your policy if the safe place is not available (ie neighbour not in)?

Use a locker

OP I think you need to push back, politely (in this case), explaining that the ACTUAL problem is not the address, but the drivers ignoring your specified safe place with a neighbour who works from home and has agreed to take them in, and therefore you'd like to make a counter complaint because you are being disadvantaged by the driver's actions ie this sounds like a problem driver on your route not following both instructions and common sense, as in full view and presumably also out in the rain is obviously not an acceptable place to leave them and not what you have asked for.

(There is also a small chance that the driver is stealing them but I wouldn't say this in your communications - once an actual human looks into this they might see a pattern on this route should that be the case.)

I do think you should have tackled this when parcels started to go missing, but other than that I don't think the PPs criticising you are being reasonable, I think we all know that delivery drivers often don't follow delivery instructions and leave things in stupid places that they actually aren't meant to at all! We used to have this with Yodel at a previous address, and also have a problem now with one regular purchase that is sold via Amazon but dispatched from manufacturer using DPD. Our local DPD 'service' is a pain in the backside, and also inconsistent, so for this item I think we are going to have to use a locker.

While your issue gets resolved, I also think you should pause your ordering so you don't get blacklisted, or tweak your ordering to get more things into less deliveries and a specific delivery date when you will be there. Also agree with regard to asking the neighbour to use their address for a bit, but as a neighbour I'd be okay with this 1-2 times a fortnight, I wouldn't if it was almost daily. Using their address a few times would be interesting, because if they leave parcels on the neighbour's doorstep when the neighbour is in, it proves your driver is an idiot who probably isn't bothering with safe spaces, ringing doorbells, etc.

I don't really understand what the big problem is with ordering for a day you are not at work though? Almost all of my Amazon orders come 1-2 days later, on the day specified when I order, using Prime. Are you ordering lots of niche items from sellers using the regular post that don't fit through your letterbox? Maybe you need to stop this.

The problem with amazon is that they gave relatively limited options for giving delivery Instructions. Unlike others you can't specify "other' -you have to choose from their set list. No option to say "don't leave in view of road" or upload photo of the safe place.

Get in touch with them and tell them where your parcels can be left if you're not at home

I find Amazon customer service faultless so to get a letter like that you must be losing a hell of a lot of parcels.

It is annoying that drivers aren't delivering to your neighbor but unfortunately they are normally in such a rush that they don't check delivery instructions. I live in a flat that can only be accessed around the back but drivers still dump my parcels in the communal building with everyone else's. It's a pain but it isn't going to change and I have to choose my battles.

If I was in your situation I couldn't be done with the stress and I would just arrange to pick up parcels from an Amazon locker or store that accepts them.

When I complained about things being left on my doorstep they put a note on my account saying things are not to be left. Have you contacted them or just kept reporting as missing?

I've had a problem with Amazon drivers leaving things on the doorstep. Luckily nothing missing so far but they just ignore the instruction not to leave it on the doorstep.

No other delivery company does this. It's an Amazon/delivery company problem that Amazon are trying to make a customer problem.

Not really, in these circumstances it seems reasonable. Threatening would be we are going to reclaim the costs of your claims, if you dare place another order with us we will take further action etc. All they're saying here is that they don't want you to order from them again basically as they're out of pocket. If you have a ring doorbell do you have video of whoever keeps nicking the parcels?

We will have to agree to disagree on the definition of a threatening email in that case.

But clearly the current setup isn't working. Have you considered using Amazon lockers?

This is why I always use Amazon lockers

Delivery to a locker might be the way forward here, particularly if you live somewhere where things go walkies frequently

But that's what threatened is usually taken to mean. If you say you've gotten a threatening email it sounds like you are being personally threatened.

You live in a dodgy area and you think Amazon should be responsible for that?

I suggest you buy a Ring doorbell. Maybe pop to Argos instead of ordering from Amazon :-)

Can you get the parcels delivered straight to your neighbour instead?

Buy a secure parcel box, or direct them to your back door , couriers don't have time to be running about to your neighbours