Threatening Amazon email?

It looks like just a standard email that's sent when a trigger point is reached in terms of refunds, missing deliveries etc.

Contact them and speak with a human; explain your situation and that you have evidence of: your designated safe place being communicated to the drivers; the drivers ignoring that instruction; and parcels being stolen. Then you can discuss with them about how to improve the service you're receiving - whether that's better training for the drivers, access to a delivery point or locker, or something else.

I don’t get what’s so difficult to understand about this OP.
Amazon drivers are incompetent. It happened during covid, it gave them an excuse to not ring the doorbell and just dump parcels to avoid contact, but they are still doing it. Just dumping on the doorstep and running off, they don’t even knock.

Exactly this!🤦‍♀️

I agree. It's not your fault that the parcels are going missing, but it is your fault that you continue to have them delivered to an unsafe address. Can't you have them delivered to a work address, or a family member/friend, or a pick-up point? I can see their point of view, they shouldn't have to keep refunding you for so many parcels when surely there is something you can do about it.

Get a camera and send the footage to the police and post on fb. You may even know the culprits

Respond to the email with the Ring footage and ask why their delivery drivers are refusing to follow your delivery instructions.

Turn it back on them for the explanation.

If you’re making orders but aren’t there to take them in knowing how your area is? I think that’s on you. The first couple of times yes I think Amazon have to give you the benefit of the doubt. Anything after this is just irresponsible

I used a locker today for the first time ... excellent service! Which is annoying coz a bit of me hates Amazon as they are Taking Over The World and things like this make it more difficult to do

Also 9/10 now I find Amazon don't even bother knocking now and instead just default to dumping on doorsteps so no wonder stuff gets nicked. Appreciate the drivers are probably hugely up against it target wise but at the same time it's not the customers fault either

It’s Amazon losing out by ignoring a clear instruction not to leave a parcel out in the street (as if such instruction were needed). I picture OP’s street as one of those terraces with doors that open directly on to the pavement.

Put a note on your actual front door to leave with neighbour at number X?

It's not a threatening email.

Can you just explain that because you live near to a main road that they regularly get stolen so that's why you put a leave in a safe place on your order.

Also chance your address to

Altlasstars1
DO NOT LEAVE ON DOORSTEP PLEASE
Main Street

It's Amazon that are losing out though isn't it, they're losing money by refunding you when someone steals your parcel. They have no way to check this so they have a right to check that you aren't scamming them. You really need to get a lock box for parcels if you're going to continue ordering knowing they will be left outside and stolen!

This. I have chosen a different delivery day as PP suggested, knowing I wouldn't be in on the day they said. Took no notice and it came a day early. Not sure communication is their strong point tbh

People are being unfair on you, OP. Why should you be penalised when the drivers are at fault. I did type a much fuller response (similar problems to you) but - this is utterly pathetic - I fear being cancelled by Amazon. I’ve bought things from them for over 20 years and would really worry about that option being pulled. I also watch a lot of Prime. So, I think it is threatening.

My 18-year-old DC has been cancelled by Amazon due to having more than one account (not on purpose, just changed email) and they will not reinstate. Emails to the effect of ‘don’t even bother to contact us as we won’t change our mind’. I came out in a cold sweat thinking they might cancel my account. How sad.

write back to them explaining everything you put in the thread, including the ring doorbell/face covering situation

they are only threatening to close your account - not actually threatening police or anything

if you explain everything, it will prob be fine.

you’ve got to see from their pov, it’s just prob a computer generated letter that follows 4 lost parcels

It's not threatening in any way.

You are aware that your address is not suitable for receiving deliveries when you're not at home. You either need to stop ordering from Amazon, or have your parcels delivered to an Amazon locker or something.

If a company is repeatedly having to refund you or send replacements, they're not making money from you and effectively they're just funding freebies for whoever keeps nicking your stuff. Obviously that's not good business and obviously they aren't just going to let that carry on. If you run a restaurant, and a certain customer comes in frequently, but regularly complains about the food or service and expects to have items knocked off their bill each time as a result, you don't just let them keep doing that. You tell them that you're sorry but you're not able to accommodate them any more and that they need to find another restaurant that's more to their liking.

Easy to forget they are a business and if the cost vs reward for your address is low then why would they do business with you. Whether it’s your fault is irrelevant if they lose money they are perfectly entitled not to allow you to use their business. Sucks but you don’t really have a leg to stand on.

They do deliver to a safe locations like local
Shops and newsagents etc

I'm surprised you haven't done that already if you're never home or have no safe place to

I'm not surprised they're fed up with you never being at home fir deliveries knowing they'll get stolen

Amazed you're surprised at this email

I can sympathise OP.

Thankfully nothing has gone missing here yet but in the last six months Amazon’s
couriers have started leaving parcels on my doorstep. I’m in most of the time and they don’t always ring the doorbell (we have a Ring), I only know they’ve delivered when I get a notification.

Worryingly they usually mark the delivery as “handed to resident”.
I have a safe place listed for the rare occasions that I’m not in but that is ignored.

I now make a point of contacting Amazon to complain every time a parcel is left on the doorstep.

That is not a threatening email.

They quite reasonably have concerns, and one of those concerns might well be that you could be committing fraud by reporting parcels missing when they aren't. Surely you can see why they might think that.

Anyhow, if you have so much trouble with having parcels nicked, I don't know why you keep ordering stuff when you know it's going to happen again and again.

I asked above but you must have missed it - why can't you just get your parcels delivered directly to your neighbour if she's happy to take them in?

I get all my parcels sent to my in-laws as they're always home to accept them.

What city does not have a single shop, convenience store, Co-op, Morrisons/other large supermarket Car Park, Railway Station, Leisure Centre or other place with a Hub Counter, a collection point or locker? DP's home village in the arse end of moorland, population around 380 people, mostly aged 83 and upwards, and about 7000 sheep and horses has one.

YABU. Use a locker

OP I also suggest before making any changes to your delivery instructions you screenshot what they already say, preferably with the date field on your computer showing in the screenshot.

Then change them the next day and screenshot them again.

You can also tick further instructions in the bit that says "Do you have accessible delivery instructions to share" such as ring the bell, knock on the door, and 'my instruction is not listed' and then right at the bottom there is a field "Do we need additional instructions to find this address" and you can put some more information in there, try starting it with 'ESSENTIAL:'.

If you do all this and they still can't get it right, then you definitely have a problem with your Amazon driver. Other couriers may not get all this information though.