Threatening Amazon email?

Leave the parcel with the neighbour as instructed in the delivery notes.

Well, it would be if someone saw it sticking out and swiped it. If it fits the letterbox, why not just push it in? That's how my flat packages get delivered.

Tragic

Sorry I've not read the entire thread, just OP responses.

Although you've found the tone offensive, I think this is a standard template they send out in these situations. it's an opportunity to put your view directly to an account specialist at last instead of a series of random departments.

The two issues seem, from your post, to be poor local delivery practices and opportunistic thieves. It sounds like you have plenty of evidence of both, so it's probably worth sending it to this person and suggesting what you would like them to do.

It's worth keeping on at them. There seems to be a divide at the company between whether it's sold by Amazon itself or a private seller and the latter often means delays in refunds/actions. We once had to keep on and on at them over several months (with a written timeline - clearest way to explain all the orders/mishaps/reporting) to get a refund. We (thankfully) had all the proof and eventually, it was moved up to someone with authority to decide and we got the refund that day.

Good luck.

Or half out of my letter box

yanbu. Amazon ignore me too! I tell them to leave them in my bin, yet they leave them behind my bin or on my doorstep :-/
my drill completely soaked as it was on my doorstep instead of in my dry bin.

@Serrates my experience is they won’t use a lock box.

The couriers go for the easiest option = dump on doorstep.
They don’t ring the bell
They don’t follow the instructions on my account about a safe place
They don’t follow the signage at the door about what to do with parcels.

The leadership team aren’t interested.

So the only thing to do is stop using them @Atlasstars1 .

That’s not a threatening email at all. It’s a perfectly polite standard customer service email. If you don’t like the service provided by Amazon then stop shopping with them? Or get a lockbox, or use an Amazon delivery locker?

I'm assuming you have a sign on your front door that says:

"DO NOT LEAVE PARCEL ON DOORSTEP.
Please leave parcel next door" ?

Amazon are just following a procedure. They send that message out to anyone who has made a certain amount of lost parcel claims, and then if you make another claim of lost parcel they will close your account.

They're a business and as long as they're not discriminating, they can choose to close any account they like.

@BobnLen specifying delivery day doesn&5 work if they don’t actually contact you/ring the doorbell and just sling parcel outside your house or block of flats.

I’ve waited in and the first indication I’ve had that the courier has been is the “delivery successful”email.

@VitoCorleoneOfMNMafia tge Amazon customer service team aren’t allowed apparently to look at external footage.

I’ve tried to send them stuff loads of times.

they don’t give a shit. Just like the couriers. Boycott the company.

Only reasonable response on this thread so far!

I would just ask for your stuff to go to an Amazon locker. You may well be honest but plenty of people aren’t and from their end it looks like you may be nicking stuff. It’s such a shame that a minority of opportunistic thieves spoil things for the majority. This is exactly why you see sellers on places like Vinted selling piles of clothes that are brand new with tags. Sorry but I fail to believe that one person can have 40/50 items in their wardrobe that they’ve never worn 🙄

The point is there doesn't appear to be a safe place. So what on earth are the delivery drivers supposed to do.

I love the posts saying “don’t let Amazon get away with this” and the equivalent. What is OP going to do? Take Amazon to court and force them to provide some customer service? Hilarious.

Just stop using them. The world survived before they came along, you will survive not using Amazon I promise you.

This.

Yes, we use the Amazon delivery day option, we are retired and I generally know which day one of us will definitely be in where we have no plans

Your Amazon delivery may be Saturday, but it isn't always the case. You can choose any day. My delivery day is Monday, because I always WFH then.

We have a secure parcel box at the side of our house, makes life so much easier. Could you look into that maybe?

When I have a clear out, I just put things next to my bin and they're gone within the hour. Haven't had to visit the dump for years.

I have had the same. I'm fortunate to have not had the items stolen but they did dump one in a muddy puddle and wreck it (leaving it outside in the rain by my doorstep this was unusable)

I have a designated safe drop off location that is ALWAYS ignored. Regardless of the amount of times I contact customer services I'm just fortunate things don't get stolen. It's very odd as it's a recent thing they used to be very good following instructions. Amazon is so convenient and it's frustrating when the drivers through laziness just dump the parcels. I remember at my old address them throwing a parcel over the fence into the back garden.

None of this helps you resolve your problem but no your not alone with the issue.

Amazon will probably just cancel your account but since you aren't happy with their service I'm surprised you use them anyway

You probably need to get it delivered somewhere else or not use Amazon, eBay sells many things that Amazon does.

They don’t have a duty to take your custom. If it’s not working for you or Amazon, then both of can walk away from each other and you shop elsewhere.

They’re not the fourth emergency service.

i'm rarely in for deliveries. I have a note on my door which says to deliver parcels next door. Never had a problem from any delivery driver. In fact they are so used to delivering next door even if I am in they just go straight there with parcels now.