Page 4 | To think Vinted were wrong to side with the seller

ihatevinted · 2024-01-12T09:01:28+00:00

I bought a pair of trousers on Vinted. Described simply as size 12, very good condition. Photos included a pic of the label showing the size '12R' (R=regular) but no measurements. They're quite a popular brand so if you know these, you know which size / product number to buy - both of which are shown on the label. When they arrived they'd likely been altered to be exceptionally short (so short that they were actually capri style on my standard height 5'5" self). To the best of my knowledge, this particular trouser isn't available in a cropped length (and the product number on the label corresponds with the standard length I'd expected as I already own several pairs of these) but I messaged the seller to ask if they were cropped or altered as there was nothing mentioned in the listing to say they weren't a standard length. Seller replied 'no - these are normal length, 29 inches inside leg'. I whipped out my tape measure and measured them - 24 inches. I sent this photo to the seller to show that the trousers is received were most definitely not 29 inches and could I please return for refund because they are far too short. She said no. I put in a claim with Vinted (item significantly not as described) and sent photos showing the 'regular label' as well as the seller's message about them being standard length. Vinted replied to say sorry, there was no fault from the seller and that I should have asked more questions before buying to make sure that they were suitable and to check that hadn't been altered. AIBU to think that if you are selling trousers that you've altered or are not full length, you mention this when selling them? They weren't cheap either (£50) so I'm quite out of pocket as the chance of selling them on in such an odd length is almost impossible.

Ifeellikeateenageragain · 14/01/2024 22:45

Doesn't Vinted have an option when you receive he package to sya if there's a problem with it? And presumably don't release the funds to the seller if this hasn't been clicked (although there's a time limit to it)? I haven't had to use it yet so don't know what happens when you click "there is a problem"?

MillicentRogers · 14/01/2024 22:44

PIB20 · 14/01/2024 22:37

Honestly vinted is a nightmare for both buyers and sellers. A few months ago i sold a football shirt on vinted, it was official, purchased from a well known store that only stock official merchandise a few years ago. They person buying raised a case against me on vinted stating it was fake and not a real shirt. Vinted asked me to supply to receipt or extra photos, which i did not have the receipt for and couldnt take more photos because the person who brought it had it. Vinted sided with them, refunded them and they got to keep the shirt because they dont have to return 'counterfeit' items, even though it wasnt. Then said i could be banned if i sell counterfit goods again. A few weeks later the person who brought it listed it on their own vinted store for double what they brought it for!

Sorry you got stung this time. Vinted customer service leaves much to be desired

Did you get a friend to buy them and then claim they were fake so that the seller got stung and you got the shirt back?

PIB20 · 14/01/2024 22:37

Honestly vinted is a nightmare for both buyers and sellers. A few months ago i sold a football shirt on vinted, it was official, purchased from a well known store that only stock official merchandise a few years ago. They person buying raised a case against me on vinted stating it was fake and not a real shirt. Vinted asked me to supply to receipt or extra photos, which i did not have the receipt for and couldnt take more photos because the person who brought it had it. Vinted sided with them, refunded them and they got to keep the shirt because they dont have to return 'counterfeit' items, even though it wasnt. Then said i could be banned if i sell counterfit goods again. A few weeks later the person who brought it listed it on their own vinted store for double what they brought it for!

Sorry you got stung this time. Vinted customer service leaves much to be desired

FuckinghellthatsUnbelievable · 14/01/2024 22:31

I like vinted but I don’t pay more than £10 for stuff. It’s like gambling, generally get good stuff so it balances out the odd duff item. I am surprised at expensive items on there and wondering who buys them.

ThatWardrobe · 14/01/2024 22:30

I bought some Clarks patent nude shoes on Vinted a while ago. They were cleverly photographed to hide the scuff marks which were evident as soon as they arrived. I photographed and complained as soon as I'd opened them. Couldn't believe it when Vinted sided with the seller.

Northernladdette · 14/01/2024 22:20

Appeal Vinted’s decision

[email protected]

if you have no joy, I’d leave a negative review and sell on with a more accurate description 🙂

Froze35 · 12/01/2024 22:28

I ordered some women’s Nike cycling shorts from vinted, what actually turned up were capri length leggings and I think they were men’s!! The seller said she was tall so they fit her as cycling shorts. She would have to be 12ft for them to fit as cycling shorts!! Luckily the buyer accepted they were not as described and refunded me.

greengreengrass25 · 12/01/2024 22:22

This was my own purchase on EBay so a different scenario

I think your seller had shortened the trousers and I can see why you are annoyed

Original poster

ihatevinted · 12/01/2024 22:20

greengreengrass25 · 12/01/2024 19:43

Sometimes the sizing is off. Are they samples,perhaps

I bought brand new trousers but they were way too small even though I had the same style from the manufacturer in that size

Possibly but 24" inside leg is incredibly short for something labelled 'regular' (even petite sizes are normally 27-28").
The only explanation if they haven't been altered is that they are cropped / capri trousers but again, this wasn't mentioned in the listing and as far as I know this trouser only comes as full length (but are available in short / regular / long variations).

OP posts:

Original poster

ihatevinted · 12/01/2024 22:17

matleavelove · 12/01/2024 20:00

I've had a few issues with Vinted where I've raised an issue and they quite clearly haven't read my message/complaint properly a few times now. Each time I've persisted and replied to their response, pointing out they've not read my message properly and they have misunderstood. Perhaps try persist with them!

Unfortunately they closed the case pretty quickly and sent the money to the seller. As in I complained (sending photos to support my claim that the trousers were shorter than they should be) and they replied to say sorry but I should have asked the seller for measurements / asked if they'd been altered before buying and immediately completed the order so the seller got paid.

OP posts:

WhatanEmbarrasment · 12/01/2024 20:50

vinted is brilliant I got a brand new coat with tags cost £90 new got it for £8. But then I would never pay anything more than about £10. No chance would I spend £50 on vinted

surreygirl1987 · 12/01/2024 20:35

Vinted has alway sided with the seller. I hate the fact that their policy states that the buyer has to pay postage when returning an item, EVEN WHEN it's the seller's error! Ebay is better for buyers, Vinted is better for sellers.

riotlady · 12/01/2024 20:14

Summonedbybees · 12/01/2024 09:54

I bought a toy on Vinted before Christmas for my grandchild.It was £50 odd quid. I bid and paid for the item. A few days later the seller was complaining that she didn't have time to post the article. I explained I wanted it for Christmas. A few days later she decided not to send the item at all because she had a one year old and she was too busy to organise posting it. It took nearly two weeks to get the money refunded. In the meantime I had to track down and pay for another one. Vinted said, even though I had paid and she had received the money, the seller had the right to change her mind. In fact, the call assistant I was texting for help was sympathetic but told me that Vinted sides with the seller. I think the sub text is don't spend more than a few quid because it is hard to get a refund if the seller is difficult.
You cannot leave poor feedback if you haven't received the article even though they have accepted and taken your money. I don't think Vinted has much in the way of professional standards compared to EBAY

The seller doesn’t receive any money until the item is posted, received, and the buyer has marked it as “everything is ok. The money stays with Vinted until then

hurlyburlygirly · 12/01/2024 20:03

We've just had a nightmare with vinted. Bought an expensive item along with insurance to cover it being genuine.

Immediately checked it out, took 3 days to hear back from the brand. It was fake so tried to claim. Declined as the claim was outside 48 hours.

No recourse with seller, who blocked us. Vinted didn't want to know. Absolutely appalling and the bank are now refunding

NonPlayerCharacter · 12/01/2024 20:01

MyrrAgain · 12/01/2024 19:39

I found this is the case with things on Vinted, eBay and charity shops's They're often just a bit weird or odd, like they don’t fit properly or tight on the neck or just not what you’d expect. I guess people get rid of items like this because of those reasons and end up palming it off to charity or flogging it online 🤷‍♀️

Clothing will often mould itself somewhat to the shape of the person who most wears it (think of breaking in jeans or shoes). When someone else wears it, it seems off.

matleavelove · 12/01/2024 20:00

I've had a few issues with Vinted where I've raised an issue and they quite clearly haven't read my message/complaint properly a few times now. Each time I've persisted and replied to their response, pointing out they've not read my message properly and they have misunderstood. Perhaps try persist with them!

greengreengrass25 · 12/01/2024 19:43

Sometimes the sizing is off. Are they samples,perhaps

I bought brand new trousers but they were way too small even though I had the same style from the manufacturer in that size

MyrrAgain · 12/01/2024 19:39

I found this is the case with things on Vinted, eBay and charity shops's They're often just a bit weird or odd, like they don’t fit properly or tight on the neck or just not what you’d expect. I guess people get rid of items like this because of those reasons and end up palming it off to charity or flogging it online 🤷‍♀️

greengreengrass25 · 12/01/2024 19:31

I always list the length of stuff on EBay

Vinted sounds awful

Hipnotised · 12/01/2024 19:18

I bought some gorgeous sunglasses from FB marketplace. Great communication with seller, think relationship had ended and they were his exes, really pleased with item.

Until a few days later, driving along, put them on and couldn't see a thing because they were prescription sunglasses 😐

Luckily seller refunded me apologetically and I returned the item. I would have gone batshit if not!

Pinkprescription · 12/01/2024 19:00

I have managed to get a full refund on vinted as I bought a fake item. Vinted took that pretty seriously - I got a postage label to send back and was refunded quickly.
If you can't get the basics right though - why would you buy expensive items.

Hodge00079 · 12/01/2024 18:51

Tabitha005 · 12/01/2024 13:30

Vinted customer service is a joke, I agree. I had a situation recently where an item I sold arrived with the buyer irreparably broken. I refunded the buyer but couldn't claim for the value of the item through the courier (Evri) as I wasn't the person who had paid for the courier cost (with Vinted the buyer pays the courier cost at the same time as purchasing the item and I - the seller - simply receive a pre-paid postage label).

Evri basically said because their contract for transporting the item was with the buyer and not me as the seller, it would have to be the buyer who made the claim. The value of the item was £15 and, as I'd already refunded the buyer, there was no way the buyer would be arsed to make a claim on Evri and return the money to me.

I think this is a real downside for sellers if no claims can be pursued with the courier companies.

That’s a side I never even thought of. Another situation where it shows Vinted doesn’t work.

Hodge00079 · 12/01/2024 18:49

RadiatorHead · 12/01/2024 16:03

💯 agree with this. My brand new with tags white trainers came stained yellow. The seller refused to believe me, even with clear pictures and Vinted wouldn’t do anything. Not sure why they charge a buyer protection fee tbh.

Show quote history

You would think you would be safe with a new item. I guess not.

Back in the day when you could contact Vinted I ask what was the point of the fee was. I never got an answer.

I ended up keeping an item as postage was more than item. I said it was unfair I had to cover postage on faulty item but told I had agreed to T&Cs which I had. I think there will only be a few sellers who would cover postage when they are not obliged to.

I came to the conclusion the fee didn’t offer the protect I thought it would. Think it only really works if the item is lost.

I have voted with my feet so to speak. Won’t be buying off Vinted again.

RadiatorHead · 12/01/2024 16:03

KripKrapKrisp · 12/01/2024 09:22

Vinted customer service is awful!

💯 agree with this. My brand new with tags white trainers came stained yellow. The seller refused to believe me, even with clear pictures and Vinted wouldn’t do anything. Not sure why they charge a buyer protection fee tbh.

BeQuietColinRobinson · 12/01/2024 16:00

Definitely leave honest and fair feedback for the seller with the details about how the seller did not give all the necessary information. This is your only recourse here unfortunately. Like others, I only buy to the price that i wouldn't be too upset to lose as it is a gamble. Having said that, you can get some good bargains if you shop around and know the brand sizing.