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Original poster

Rejected return

32 replies

Lucky2shoes · 20/12/2023 17:11

I bought a coat for ds for Christmas and decided on another I briefly took the jacket out of the packaging then repacked and returned it but have had a message today saying refund rejected as its been worn and is in a unsuitable condition now I know shops don't even have to refund if you simply change your mind but the jacket was barely touched.
What would you do in this situation.

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Original poster
Lucky2shoes · 20/12/2023 20:35

I never touched the tags I've used Asos for years never experienced this they have always been great.

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reasoningwithstupidity · 20/12/2023 19:27

I've heard Selfridges have been doing this!

scoobydoo1971 · 20/12/2023 19:27

You should be covered by distance selling regulations, which include the right to cancel within 14 days and obtain a refund under certain conditions. https://www.gov.uk/online-and-distance-selling-for-businesses However, if that is not applicable then ask your credit card provider to do chargeback. Provide them with copies of any correspondence between parties.

HardcoreLadyType · 20/12/2023 19:24

DH returned something to ASOS. They agreed the refund, but then didn’t actually make the refund. He had to chase them over and over for it.

coffeeaddict77 · 20/12/2023 19:18

Asos also rejected a return from DD with the same reason. She hadn't worn it at all. I suspect that the people assessing the returns are expected to reject a certain number or something like that as there was no way it looked as if it had been worn. She won't buy anything from them again. Scammers.

Ladybugandflowers · 20/12/2023 19:08

I knew this would be ASOS before you said it was them.

I bought a dress from them last year, sent it back unworn or even taken out the package 7 days later as the event I had bought it for was cancelled. They rejected my refund as I’d returned it outside the return window apparently (It was a week after purchase!)

I did a claim with my card company and got the money back that way.

Mummyofthewildones · 20/12/2023 18:41

If you took the tags off its reasonable of them to assume it had been worn.

stillavid · 20/12/2023 18:40

I knew this would be ASOS as have read of this happening a lot with them recently. I think they are in trouble and would be very wary of ordering anything from them in future to be honest.

dementedpixie · 20/12/2023 18:37

Their fb page seems to have people complaining about non delivery, lack of refunds and poor customer service

GrazingSheep · 20/12/2023 18:33

Did you take the tags off?

nancy75 · 20/12/2023 18:10

I’ve sent millions of things back to asos & they’ve always been great - very poor of them.
mid you returned the day after it was received how would it have been worn? Different if it’s a party dress but people don’t just wear a coat once! Get in to their customer service dept

Ihaterhymingrabbit · 20/12/2023 18:09

hmmm did you take the tags off or get any marks on the coat?

Never had this issue with ASOS and I order loads, I’ve even sent back worn clothes where the quality has diminished after one wear and they’ve refunded. Could be an error!

dementedpixie · 20/12/2023 18:07

I've just read Trustpilot reviews and looks like it's common for them to try and keep your money. Try a chargeback through your credit card after trying again to get your refund

Namerequired · 20/12/2023 18:06

I thought online had different rules about returns including changing your mind. Sure you can’t know what something really looks like, sizes etc online. I would definitely be complaining.

Original poster
Lucky2shoes · 20/12/2023 18:02

GrazingSheep · 20/12/2023 17:46

Did you return within the specified timeframe?

Yes day after

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GrazingSheep · 20/12/2023 17:46

Did you return within the specified timeframe?

queenofallqueens · 20/12/2023 17:39

Zara did this to me, and they said there was remnants of perfume on the jacket. All I did was try it on!

Original poster
Lucky2shoes · 20/12/2023 17:31

I've told them I need proof of what this so called wear is

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Original poster
Lucky2shoes · 20/12/2023 17:30

00100001 · 20/12/2023 17:26

Tell them they must have the wrong item, because the one you sent was perfect.

Ask them for a photo.

They sent the catalogue picture of what they've rejected which I'd the correct jacket but not the actual one I received

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00100001 · 20/12/2023 17:26

Tell them they must have the wrong item, because the one you sent was perfect.

Ask them for a photo.

Gt86 · 20/12/2023 17:25

Do a chargeback on your card

mrsbyers · 20/12/2023 17:24

Have they sent back the coat ? Seems odd you can’t remember if it had tags as would have been very recent ?

Original poster
Lucky2shoes · 20/12/2023 17:22

I've used Asos for years and never experienced this

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Original poster
Lucky2shoes · 20/12/2023 17:22

It was meant for Christmas but I didn't think my son would like the material

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Original poster
Lucky2shoes · 20/12/2023 17:21

Asos

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