Holiday hell help!

4 replies

rosav21 · 08/12/2023 17:36

Can a holiday rental company charge your card without authorisation? I assume not.
Had a nightmare holiday and left a bad review. I was told if I don’t remove the review I’ll be charged €250 legal costs and will be taken to court. Logged on to my app and they’ve actually charged the card I originally paid with at the start of the year!
Surely this is illegal?

OP posts:

Nn9011 · 08/12/2023 17:40

Stick with the charge back, they'll have to show evidence of a written agreement or service they've provided for the charge. Submit the messages as proof for unauthorized debit if the bank say they do have evidence.

Original poster

rosav21 · 08/12/2023 17:39

greencheetah · 08/12/2023 17:37

Speak to your card issuer about a chargeback.

Should have said, I’ve done this and they said they can’t reverse it as had dealings with them before. Now need to go down the dispute route which can take 8-10 weeks!

OP posts:

LIZS · 08/12/2023 17:38

You need to dissolute it with your card provider as unauthorised

greencheetah · 08/12/2023 17:37

Speak to your card issuer about a chargeback.

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