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Original poster

Amazon delivery

30 replies

violetcuriosity · 26/11/2023 07:33

I know I'm not but posting for traffic...

Ordered a new vacuum on Black Friday. While we were out yesterday afternoon I got a notification saying that it had been delivered and handed to the resident. Clearly that hasn't happened. It's not in any of the usual spots it might have been left in. The driver does tend to leave our parcels on the doorstep, ring the doorbell and drive off before we've got there. Guessing it's been left on the doorstep and someone has walked past and taken it? Has anyone had this and were Amazon helpful? They're currently saying they won't help until 24hours have passed. I was excited for my new cordless hoover 😂.

OP posts:
Original poster
violetcuriosity · 26/11/2023 07:59

Cattiwampus · 26/11/2023 07:51

Did you ignore all the updates about when it was going to be delivered? Not designate a safe space? Not have it delivered to an Amazon locker?
Try that next time and good luck with a replacement. Amazon customer service is usually excellent.

We have it set to leave in the garden if we're not home but this says they handed it to us!

OP posts:
Hiddenvoice · 26/11/2023 07:55

Amazon won’t do anything until 24hrs have past as it’s in their policies to ‘wait and see’ if it turns up as they believe it could have been a delivery email error.

Did you get an email of a picture of it being left? We still get that from Amazon. We recently had a picture of it being posted through another door so had to walk around our neighbourhood looking for said door.
I would try your neighbours and see if anyone has had it dropped off their by mistake.

When this has happened in the past and I didn’t get my item, then I just got refunded for the item and had tk order again. They sadly didn’t offer any discount when the sale had finished.

IrresponsiblyCertainAboutSexualDimorphism · 26/11/2023 07:52

Dump and run seems to be the method these days. We had a delivery on Friday. We saw the van arrive, but the driver dumped the parcel on the doorstep without ringing the doorbell and was back in the van before DH opened the front door. The delivery message said it was put in the greenhouse.

I do feel sorry for the drivers who have too many deliveries to make in too short a timescale, but this is ridiculous.

There’s now an Amazon locker a couple of miles away so I think I’ll start using that.

Cattiwampus · 26/11/2023 07:51

Did you ignore all the updates about when it was going to be delivered? Not designate a safe space? Not have it delivered to an Amazon locker?
Try that next time and good luck with a replacement. Amazon customer service is usually excellent.

littlemousebigcheese · 26/11/2023 07:34

Do you or any neighbours have a ring or nest doorbell you could check?