DPD lying yet again

I used to rave about DPD but my work trialled with them recently and my god they are worse than TNT and that's saying something 😂

DPD = Dreadful Parcel Diversions

or pick any that fit your own experiences.

And me😹

I didn't realise that DPD did anything other than lie, all the flipping time.

They mis-delivered a parcel (expensive item), said that they'd delivered it and we'd signed for it. They hadn't and we hadn't signed. I took it up with Diptyque who took it up with DPD and almost immediately, our next door neighbour contacted us to say they'd taken it in.

The following week, DPD delivered a parcel to our deceased neighbour's garden. Said they'd got a signature. I can't imagine who would have signed? We retrieved the parcel.

I always check with sellers now who their courier is. If it's DPD then I don't buy.

I thought DPD was a new relationship acronym until I started to read the thread.

I've never had a problem with DPD, stuff comes when it says, including a parcel from IKEA this morning.

🙄

I'm in London - never had an issue with dpd over many years

I have had exactly the same thing this morning ! I was actually sitting looking out at the front when my text arrived saying sorry you were out !! Infuriating.

Me too! 😂

Haha same 😆

Same!!!!

I work in a business with a 24 hour manned reception and I have my deliveries to work, the amount of times DPD/EVRI have stated I wasn't in is beyond belief. I think they are just nearly finishing their shift so randomly choose drops to skip.

YANBU. They lost 2 of our wedding suits yesterday- they delivered 4/6 and admitted to the shop they couldn't find the other 2- they have no idea what they've done with them. Luckily the hire supplier dispatched 2 speedy replacements which arrived ok!

Me too

This happened to me about 4 years ago. It was delivered to a local shop but I never got the barcode for them to scan and give me my parcel. I went round and round in circles with them saying it wasnt at the shop and to arrange redelivery. I even took a picture of the parcel showing my name on it. Eventually got a refund from the seller. To this day, that parcel is STILL sitting behind the till at the shop. They've said they can't do anything with it.

OMG I spent far too long trying to work out who DPD were?

Dear Pet Dog?

Dear Pretty Daughter?

Then realised ....

Think I'm spending too much time on mumsnet!

Same happened to me! I was furious, ring doorbell, then up pops, sorry you were out. I bloody wasn’t. Bloody big box I had to carry home too. Item wasn’t that big but very well packaged.
Have safe space and neighbour to deliver too. They used to be brilliant.
Three times lately they have changed delivery window (in delivery window) to change day.

Same! I’m new to mumsnet so assumed this was another acronym those in the know use 😂

I got a message at 8.40 saying your parcel will be delivered between 8 and 9. We weren't home so I clicked option to rearrange. Selected a new date etc. Within 1 min of getting the message.

Got home the next day, neighbours had nicely rescued my huge parcel. It had been left lying on doorstep.

If they hadn't told me, I would still be expecting my delivery tomorrow....

They can't hold on to drivers. This time of year is especially bad because they need more drivers than the rest of the year and the ones who do put up with their shit stop rate and management, couldn't give a toss about the job.

I usually find DPD OK but they failed to deliver something vital to some work we are having done on the house atm yesterday. Supposedly it is arriving today but who knows. Had a very annoying chat with a customer service person who asked if I had any advice to enable the delivery person to find out house and I said 'yes, it is really simple - just go to the correct address and ring the doorbell'. Because it is literally that simple. Our postcode only covers about 50 houses, all on one street, how hard can it be?!

I had this issue this week. I paid for special delivery for two different orders and both ended up with DPD due to arrive the day before we had friends coming round for a gig - we planned on doing a surprise gift for a 30th in the group.

First day I arrived home right at the start of the delivery window. Got a message a few minutes later to tell me I wasn't in. There hadn't been a DPD van in the area. I even want back to the car and drove around to check.

Re-delivery was the day of the gig. I was sat watching the tracking updates telling me he was 20 deliveries and around 30 minutes away. 10 minutes later I got a notification with a photo of our front door taken from a distance. He'd clearly snapped a shot on the way past and hadn't bothered to get out. I didn't even know DPD uploaded photos as proof until the second delivery so the lack of one for the first day makes me thing he didn't even come near us.

Part of me gets it, the companies put ridiculous time pressures on the drivers so I struggle to judge someone who tries to shave a few off their day to make their targets but doing it twice in a row meaning both parcels get returned to sender is too far. He shot himself in the foot though because I had to lodge complaints with the sellers so I didn't get charged for redelivery so he's fucked. Both looked at the evidence and said it's clear he never attempted either delivery so he's probably going to end up in more trouble.

I actually like DPD (and funnily enough, they've literally just delivered to me right in the time slot).

I like the tracking so you can see where they are and what number delivery you are. Never had a problem with them. If I'm not in, they'll deliver to my designated safe space.

Evri on the other hand...!

Me too! 😝