Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

British Gas

41 replies

Cherrypie1 · 21/11/2023 10:39

British Gas engineer swore at me 3 times. I just opened the door and let him out. What rights do I have. He admitted to his manager that he swore. What can I Claim for in compensation.

OP posts:
New posts on this thread. Refresh page
justonemoreuser · 24/11/2023 14:02

So he was working on your boiler.
The carbon monoxide alarm went off.
And you chucked him out of the house mid-job?

You realise how dangerous a situation you may have put yourself in?

Mercurial123 · 24/11/2023 12:38

Cherrypie1 · 22/11/2023 12:16

For everyone information I was upstairs while he was working on the boiler. The Co2 alarm went off and I came running downstairs. To him ranting. I just opened the door and let him out.

Unless you're a boiler he wasn't swearing at you. You're a bit of a scammer looking for money?

AllAboardTootToot · 23/11/2023 18:45

Maybe ask your carer to deal with them from now on….

Katy123g · 23/11/2023 18:24

Wow what a drip feed. So he didn't swear AT you, he was swearing to himself when he presumably thought you wouldn't hear him?

Out of interest, exactly how much money would they need to give you to make your hurt feelings go away?

Surely all you should expect is for them to apologise and assure you that this will be addressed with the enginner?

Sounds like he just needs to be reminded that he needs to be professional when in customers homes.

This really wasn't wasn't big deal.

LoveTheDarts · 22/11/2023 13:50

Were you sworn at as in 'you're a fucking cunt' or did he generally swear as in 'fucking thing, piece of shit boiler'?

MatildaTheCat · 22/11/2023 13:40

MermaidEyes · 22/11/2023 13:34

You might get an apology, but money? Ask and they'll laugh their asses off at you.

Actually this may well not be true.

OP pays for a service subscription and was sworn at by a rude engineer who has admitted this. If she wants a specific compensation for this, ie three months’ complimentary service subscription then her best chance of getting this is to ask for it.

If you want compensation for any issue you need to be clear about whet you want and to be prepared to go back and forth a bit.

I probably wouldn’t bother in this case but BG will be aware that other providers exist.

Poppyseed14 · 22/11/2023 13:39

Thoughts and prayers OP, thoughts and prayers.

MermaidEyes · 22/11/2023 13:34

You might get an apology, but money? Ask and they'll laugh their asses off at you.

Thegoldenlion · 22/11/2023 13:18

Carbon monoxide…the silent killer. Swearing…the not so silent killer.

Make sure you put in a claim to the Criminal Injuries Compensation Board too!

scaredofff · 22/11/2023 12:49

Are you ok?

MissLC · 22/11/2023 12:38

I complained to British Gas once for damage caused to my property. All they did then was apologise and send a bunch of flowers... 🤷‍♀️

BeenRoundThatBlock · 22/11/2023 12:30

Cherrypie1 · 22/11/2023 12:16

For everyone information I was upstairs while he was working on the boiler. The Co2 alarm went off and I came running downstairs. To him ranting. I just opened the door and let him out.

Sounds like he was ranting AT the alarm or something? Not directing his frustration or language at you?

I'm not saying he shouldn't have stayed calm, but that sounds like a different scenario than him shouting at swearing AT you?

Original poster
Cherrypie1 · 22/11/2023 12:16

For everyone information I was upstairs while he was working on the boiler. The Co2 alarm went off and I came running downstairs. To him ranting. I just opened the door and let him out.

OP posts:
susiedaisy1912 · 22/11/2023 10:43

Stop looking for money and make sure you file a complaint in the correct way. This will enable his employers to see if he's firstly ok and not on the verge of a mental health crisis and secondly keep him on their radar as someone who needs to be monitored.

Dotjones · 22/11/2023 10:34

It would be helpful if you could detail the financial loss you believe you suffered as a result of him swearing. That's what a court would look at. "Hurt feelings" wouldn't amount to much.

Shops have signs asking customers to respect their staff, but if customers are rude all that happens is that the shop refuses to serve them. You have the same option, leave British Gas.

LegoDeathTrap · 22/11/2023 10:33

ParkerPipe · 22/11/2023 10:04

I believe the compo rate is a fiver for every fuck and a tenner for a cunt.

Fucking hell, no wonder I’m in debt.

CranfordScones · 22/11/2023 10:29

Out of interest, how much compensation do you think you're due, and how are you calculating it? Perhaps you could engage the services of an insult-actuary to calculate the quantum of affrontery taking in to account the required coefficients of vindication.

Or just take your business elsewhere - something you couldn't do when it was publicly owned. At least a privatised energy sector has that benefit.

Parky04 · 22/11/2023 10:15

He wouldn't have sworn at you for no reason! I get a feeling from the way you post that you probably pushed a few buttons! FWIW, BG homecover have always been superb when I have needed them. They came out last week within 24 hours after I phoned them for a non urgent matter.

mrswhiplington · 22/11/2023 10:08

ParkerPipe · 22/11/2023 10:04

I believe the compo rate is a fiver for every fuck and a tenner for a cunt.

😂

ParkerPipe · 22/11/2023 10:04

I believe the compo rate is a fiver for every fuck and a tenner for a cunt.

Bluevelvetsofa · 22/11/2023 10:00

What happened that caused him to swear at you?

Was he annoyed because of the job, or because of something you said?

DRS1970 · 22/11/2023 09:54

I had to use British Gas for a commercial contract with my previous work. They were truly awful, and ended up losing the rather large contract. I know the commercial and domestic are different arms of the company, but I have always avoided them like the plague ever since. I understand your upset, but think the best you can hope for is an apology, and maybe a small gesture of goodwill credit on your account. I don't think any monetary value will amount to much more than that.

Mercurial123 · 22/11/2023 09:47

Why did he swear? There's
probably more to this story.

Deathbyfluffy · 22/11/2023 09:47

You sound incredibly precious. No one on this thread has sworn at you, so I’m not sure where you’re getting that from!

Just follow the complaints procedure to make sure the staff member is dealt with, but you’ve suffered no loss so you aren’t entitled to anything.

You point out that bus drivers etc deserve to be treated with respect, but do you think they get a tenner off everyone that swears at them?
Behave

waitholdup · 22/11/2023 09:45

Cherrypie1 · 21/11/2023 10:39

British Gas engineer swore at me 3 times. I just opened the door and let him out. What rights do I have. He admitted to his manager that he swore. What can I Claim for in compensation.

What was he there to do?

What was the conversation where he swore?