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Work email etiquette

66 replies

qwerty123454 · 28/10/2023 17:36

Do you think it's rude to send an email within your own company that contains no text?

The subject line of the email will be for example "Transfer the Merc A180 to BCA"

My manager deletes any email that gets sent to him if it only has a subject line and no text within the email

He says it's rude

I'm on the fence, I think it depends on how well you know the person that you've sent the email to

OP posts:
Breadahead · 28/10/2023 18:20

Thepeopleversuswork · 28/10/2023 18:11

You see I think that kind of email makes people look junior.

I've noticed that there's an inverse correlation between seniority and formal language. The more senior the person, the less they flower up their communication. "I hope this email finds you well" to me makes someone sound inexperienced and a bit cringing.

Being polite is important, but overdoing it undermines your authority.

Agree.

MidnightOnceMore · 28/10/2023 18:19

Unescorted · 28/10/2023 17:58

We are encouraged to do subject line only emails with EOM at the end.... So people can read and delete without opening them.

Same, it saves time.

We do it for info and with close colleagues.

I don't consider it rude, wouldn't use it with people I don't work closely with - the same group of people you might stick a post it on their screen saying e.g. Sue from Payroll called

happyinherts · 28/10/2023 18:19

I really hate 'hope you are well.' The sender has no interest in the recipient's health, only wants attention to the email.

But - yes, just the subject line is incredibly rude. Where's the please or thank you? I think I'd mention it to sender or line manager as I'd not wish to work like this - colleagues with no respect for manners.

Ponderingwindow · 28/10/2023 18:16

In those situations I will copy the subject into the body of the text

it is redundant,but it does feel odd to send a blank email.

Internal emails to people you email constantly do not need fluffy softeners that waste time. If someone has a genuine bit of chit chat to add that is fine, but hope you are well needs to die.

coxesorangepippin · 28/10/2023 18:14

As long as you don't reply you're welcome every time someone says thanks

AgnesX · 28/10/2023 18:13

I'd IM it, having asked "could you ....thankyou". Basic good manners regardless of your level and a necessity of you're senior asking a junior.

Thepeopleversuswork · 28/10/2023 18:11

HalebiHabibti · 28/10/2023 18:03

I would go to the polite extreme.

Subject - the subject (ie transfer of X to Y)
Text - good morning. I hope this email finds you well. Please transfer X to Y.
Sign off - Kind regards, your name

Do this every time.

You see I think that kind of email makes people look junior.

I've noticed that there's an inverse correlation between seniority and formal language. The more senior the person, the less they flower up their communication. "I hope this email finds you well" to me makes someone sound inexperienced and a bit cringing.

Being polite is important, but overdoing it undermines your authority.

Nodsmileandbiteyourtongue · 28/10/2023 18:09

I send these.

im a teacher and expected to let the office know if a pupil has arrived after the register is closed in form time.

i just send the required info

XX is now in. In the subject line.

I am in the middle of taking the class so really my attention is needed elsewhere.

I never considered it rude. Better check with the office just in case as I seem to be in the minority!

Thepeopleversuswork · 28/10/2023 18:06

BitofaStramash · 28/10/2023 18:03

@Thepeopleversuswork

You couldn't manage a please and thank you?

Please and thank you, yes, that's just basic manners.

But "how are you?" and "hope you are well?" and "best wishes" are completely OTT for brief discussions among colleagues who work closely together and have been in touch multiple times that day. Unnecessary, pointless and distracting.

ActDottie · 28/10/2023 18:04

I wouldn’t send an email like that at work - would probably delete it too if I received one

BitofaStramash · 28/10/2023 18:03

@Thepeopleversuswork

You couldn't manage a please and thank you?

HalebiHabibti · 28/10/2023 18:03

I would go to the polite extreme.

Subject - the subject (ie transfer of X to Y)
Text - good morning. I hope this email finds you well. Please transfer X to Y.
Sign off - Kind regards, your name

Do this every time.

PinkSparklyPussyCat · 28/10/2023 18:02

I used to do it when we were in the office before covid if I took a message for someone - please call xxxxxx from xxxxxxx on 01234567890. I found people wouldn't necessarily open emails and as there if nothing more to say there was no point in adding text

Unescorted · 28/10/2023 18:02

@CesareBorgia It can't be deleted in our Teams.

RigorMortisRadio · 28/10/2023 18:01

I do it occasionally e.g. 'X is now ready for you to review' but I attended a training session this week called 'Work smarter not harder' and this is one of the email tips we were given.

CesareBorgia · 28/10/2023 18:00

Unescorted · 28/10/2023 17:58

We are encouraged to do subject line only emails with EOM at the end.... So people can read and delete without opening them.

If it's an encouraged custom in your workplace, that's fair enough - though not sure why you wouldn't use Teams or similar for one line messages.

DreadingTheSalon · 28/10/2023 18:00

I send just attachments with no text sometimes...but if I have just been speaking to someone within seconds/minutes of sending the email.

Other than that, there is always something in the main body. Not always the "Dear colleague....blah blah.." but something. The closer the collegue, the more recent the chat about it the shorter the text probably so a "Hi, further to our chat in the corridor, please would you give me access to the compliance files" would be probably the shortest

Would never send just something in the subject line.

Just feels hyper rude.

Unescorted · 28/10/2023 17:58

We are encouraged to do subject line only emails with EOM at the end.... So people can read and delete without opening them.

HelpMeGetThrough · 28/10/2023 17:57

The subject line of the email will be for example "Transfer the Merc A180 to BCA"

YABU, the best place for an A180 is the scrap yard, not British Car Auctions!!

Thepeopleversuswork · 28/10/2023 17:54

BitofaStramash · 28/10/2023 17:44

Please, thank you - the bare minimum

'hope you are well' or similar sentiment s also a nice human thing to add

For external people, sure, but it's daft to email "hope you are well?" to a colleague you've had two Teams calls with already that day and talked about their holiday with when you're just asking them what the ETA is on a document....

I'd be more annoyed by pointless pleasantries than I would by brusqueness, if it was someone I knew.

FelixDoublyDelicious · 28/10/2023 17:54

Just send a Teams message

CatamaranViper · 28/10/2023 17:53

Depends on the person and the subject.

"Can you turn the music down please?" Doesn't need more context.

"Please pay attached invoice" only needs the invoice attached.

Coming from the people in my team, these wouldn't be rude. However, if a customer emailed me something like "Call me" or whatever, that would be rude.

CryptidChangeling · 28/10/2023 17:47

I'm all for short, to the point emails. But no text at all, unless you are sending an attachment to someone you are speaking to at the time, is rude.

And even if it wasn't your manager doesn't like it so you should go with what they want

ArborealArdour · 28/10/2023 17:47

Rosecoffeecup · 28/10/2023 17:42

I'm the same as you - depends what it is and who is sending. Wouldn't care if it was my manager, or my immediate team.
Something like "can you come out of the holiday tracker" or "can you call me" are fine just as a subject line

This.
I'd presume something was wrong with the chat facility.
Not as a routine habit.

NigelHarmansNewWife · 28/10/2023 17:45

I used to work for someone who would reply to some emails "?" If he didn't understand something within the email. I sure as hell didn't know which bit his "?" referred to. He did this to everyone, not just me.