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Hotel hygiene

90 replies

whateveryousay · 23/10/2023 13:08

I’m currently on holiday in a 5* hotel. Will
state now that I am fully aware that I am very privileged, and that yes, this is a first world problem.

So I came back to our room after breakfast today, and housekeeping was making up the room. Lovely, smiley woman, signalled that I could come in as she was nearly done.

She then picked up our coffee cups which were draining on the counter next to the coffee machine, gave them, and the counter, a wipe with what looked like one of our used hand towels, and left. She did seem to be in a big hurry, I assume because she has to get through a certain number of rooms within a time-frame.

I was a bit non-plussed, and said nothing at the time (I realise now that that would have been better). But I’m now wondering how long those coffee cups have been ‘on the go’, and does she just rinse them in the sink and give them a dry with a dirty hand towel between guests too….ugh. I feel a bit grim thinking she just used my/DH’s towel, never mind a stranger’s.

I really want to complain and ask for new cups every day, but I’m not a massive dick, and realise that cleaning up after relatively rich people for little pay is not a great job, and I certainly wouldn’t want her to lose it.

What would you do?

OP posts:
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StarlightLady · 24/10/2023 14:14

It was me who said l take J cloths. And unashamedly so. I travel a lot for work, including overseas and they are so handy for lots of things including the odd spillage.

Lealea4 · 24/10/2023 08:57

Yes, that's how it works in most hotels, unfortunately. I worked at one and it was the same. When I come to the hotel, I first wash glasses, teaspoons and cups and then wipe the toilet seat with toilet paper or baby wipes:-)).

sollenwir · 24/10/2023 08:48

Deathbyfluffy · 23/10/2023 23:18

It’s a well-known term for someone who likes to make issues out of nothing.
This may come as a shock, but you can’t dictate what people say online.

It might be well used, but most folk with any level of respect for others (and those who also happen to be called Karen) don't use it as an insult.

AlwaysPrettyOnTheInside · 24/10/2023 07:31

just rinse them in the sink and give them a dry with a dirty hand towel

I thought this was common knowledge, that they do this?

Wash them yourself in the sink with the soap and give a proper good rinse. That's what I always do.

Badbadbunny · 24/10/2023 07:23

bluebell34567 · 23/10/2023 13:19

they also dry the bathroom tiles, etc with used bathroom towels. dont trust anything is clean there. nothing is as they look like.
i dont think there is hygeine in hotels. you are on your own.
wouldnt touch any handle, remote, light switches, phone there without wiping very well first, i still get the ick.

Yep, I do the same. I leave the do not disturb sign on the door so they don't come in each day and make everything dirty again.

All they do is make the room look clean, they don't actually clean it!

Disorganisedmess2023 · 24/10/2023 07:16

Deathbyfluffy · 23/10/2023 23:18

It’s a well-known term for someone who likes to make issues out of nothing.
This may come as a shock, but you can’t dictate what people say online.

It's a well known term for WOMEN who like to make issues out of nothing. I'm not dictating what people say online - I'm asking them.

Deathbyfluffy · 23/10/2023 23:18

Disorganisedmess2023 · 23/10/2023 19:25

And please don't use the term 'Karen'

It’s a well-known term for someone who likes to make issues out of nothing.
This may come as a shock, but you can’t dictate what people say online.

Maelil01 · 23/10/2023 23:06

Tempnamechng · 23/10/2023 13:55

Ooh, thats pretty disgusting, I had always naively assumed that coffee mugs would be swapped for freshly cleaned from a sterile dishwasher, but then you don't see a trolley of fresh clean mugs going from room to room each morning! Sometimes what you don't know won't hurt you, but after reading this I'll scald my hotel mugs in freshly boiled water!

A sterile dishwasher!?

Whats that?

SkiingIsHeaven · 23/10/2023 23:00

I always wash the cups and the kettle. Apparently people piss in the kettle for fun. Now I always wash them.

MsFogi · 23/10/2023 22:43

Oh yes - when I worked as a chambermaid as a student we all worked on the basis that it 'just had to look clean' and used the dirty towels and bedding to shine everything up. And if any pillowcases etc looked unused they didn't get changed. Hotels are absolutely grim.

Clafoutie · 23/10/2023 22:31

MissIndecisive2023 · 23/10/2023 15:57

Actually, I do all of that! The joy of OCD.

Me too! It described me exactly. 🙁

Ibizafun · 23/10/2023 22:20

You don't have to justify not wanting to use grim cups, Thats disgusting even if it were a 3 star hotel. The cleaners' lives are not your problem, you've paid for the hotel and I'd be complaining for sure.

Ashtara10 · 23/10/2023 22:07

I agree. Same job. Hotel is all about looking clean and they don't supply you properly either.

MissHoollie · 23/10/2023 22:03

After contracting cryptosporidium from a 4 star hotel. Yes proven .
I always always clean everything .

therealcookiemonster · 23/10/2023 21:58

Hotels, even the most expensive ones are basically disgusting. this is why I wipe all surfaces I touch when I arrive and thereafter keep the room clean myself. and try not to think about the bedding as I am sure they changed it with dirty hands. maybe next time I might take my own sheets....

Honeyroar · 23/10/2023 21:18

99victoria · 23/10/2023 21:00

Oh my god- how do any of you ever manage to leave the house? 🤣 Do you obsess about who sat in a plane seat before you or who touched your luggage once you checked it in? How do you manage to eat out at restaurants when you don't know how the cutlery and crockery has been cleaned?
I can't believe a PP said they take a J-cloth on holiday to clean the cups 😳 my OH would think I'd gone mad if I suddenly produced a j-cloth from the suitcase 🤣

It’s a bit different though, isn’t it! Sitting on a seat fully clothed, touching luggage etc. And there are dish washers in restaurants, whereas there aren’t on hotel floors - that’s the whole point.. But I do think you could drive yourself mad if you went down this rabbit hole and started thinking about hotel rooms too deeply!

I was cabin crew for two decades. I’ve seen alsorts , and wouldn’t use the cups or glasses either. The worst thing I saw when I checked into a 5* hotel in Thailand and the toilet overflowed sewerage water all over the bathroom floor the first time I flushed it. The chamber maid mopped up the brown water with the new towels off the rack, then walked out saying “I’ll get you fresh towels”. No cleaning products had been used, and she clearly thought I was being awkward when I asked her to!

Neodymium · 23/10/2023 21:02

I saw an expose on hotels once with hidden cameras. It was grim. They were caught using the cloth they cleaned the toilet with to wipe out the mugs 🤢

99victoria · 23/10/2023 21:00

Oh my god- how do any of you ever manage to leave the house? 🤣 Do you obsess about who sat in a plane seat before you or who touched your luggage once you checked it in? How do you manage to eat out at restaurants when you don't know how the cutlery and crockery has been cleaned?
I can't believe a PP said they take a J-cloth on holiday to clean the cups 😳 my OH would think I'd gone mad if I suddenly produced a j-cloth from the suitcase 🤣

Dreamingofhazelnuts · 23/10/2023 20:46

I used to work in a hotel and I would NEVER use the mugs without washing them first. I also take my own kettle with me because people do the most disgusting things with hotel kettles. If I were you, I'd give the cups a good wash x

Rowgtfc72 · 23/10/2023 20:38

Worked in a 10 bed hotel over a pub. All linen changed on changeover and our first job was to fill the sink with soapy water and put the used crockery/ cutlery in. We did polish the bathroom with the used hand towel though.
I once went down to the kitchen to find washing up liquid and ended up watching the sausage, eggs and bacon while the chef went for a ciggie. I'm no chef.
And I was a swine for turning the mixer tap up on the Pepsi.

Sofaz34 · 23/10/2023 20:25

This happens in every hotel unless you are very lucky and pick one with a housekeeper who cares. They just want an easy quick turnaround. Noone knows that's how they do it but do you ever see washing up liquid and fresh tea towels in cleaning trolley? I will always pre wash anything in a hotel and then rinse it myself rather than leaving dirty. And that includes 5 star hotels.

Snoopsnoggysnog · 23/10/2023 20:10

I’ve read this on MN before so I wash the cups in hotels before using. Or if it’s a posh hotel I ring down and ask for clean cups to be sent up.

ELCismyspiritnana · 23/10/2023 19:55

I trained in a posh country hotel circa 2017. We were taught to buff the bathroom surfaces and cups with the used guest towels and dust and glass clean with the used pillow cases. It looks clean and sparkly, in reality it's covered in germs.
The bed linen and towels were clean and always replaced between guests. We had a mqmouth 1 hour for a full clean, but this had to include drains, down sofas ans refreshing all toiletries and notepaper/pens etc.
I would be more worried that the little bottles of toiletries are decanted back into the massive ones and reused.......some people are grim.

ChilliPB · 23/10/2023 19:44

I knew about this a while ago and since then take my reusable coffee cup with me on holiday. It’s a fully leak proof one so its useful at the airport/I can use it on days out whilst I’m away but also use it at the hotel. I don’t mind just giving it a quick rinse in the bathroom sink/using hand soap if it’s just me using it.

Other stuff like light switches etc being not clean doesn’t bother me - that applies to any switches, handles etc you’re touching when out and about every day.

BatshitCrazyWoman · 23/10/2023 19:35

I stayed in a hotel in Chichester. Each time we went back to our room after housekeeping has been in, I had to go and ask for cups, as they took the used ones each day to put in the dishwasher, and were supposed to replace them, but never seemed to remember 😂

I normally wash them before I use them.