Is this neglect?

glad your DD is feeling better

That's a decent response from the nursery. In your shoes, I would feel like they've really listened to your concerns and are taking steps to find out how it happened, and to ensure it doesn't recur. I'd be happy for DD to return to nursery too, following this email, and I'm glad to hear she's feeling so much better!

Their response is very thorough! I’d certainly be satisfied with that as they seem to be handling it properly. I’m happy to hear that DD’s leg has healed and she’s feeling better. Let’s hope this doesn’t happen again🤞

Just as an early morning years view, my complaints policy is that upon receiving a complaint I do as the nursery have done by notifying relevant parties and then investigate myself and will respond within 28 days. (Thats how ofsted tell providers to respond to complaints) so while parents may feel the nursery haven’t behaved appropriately they are probably responding as per their complaints policy, AND responding without all the correct information is not a good thing to do. What they’ve done is to keep you informed as to their procedure and doing things the way it should be done by the book. I too would be happy with their response here.

Did the nursery end up getting in touch with you OP?

Ouch poor baby that does look sore! Is it possible for you to check her spare nappies in her bag to gage how often she was changed or do they keep nappies at nursery to change? Do they have a rope swing at nursery or a dressing up corner where another child may have put anything around her leg and pulled it away quick? I hope you find out soon and she heals quickly.

That’s a chemical burn.
My daughter had one on her face from infant olbas oil.
We watched it progress from a small blemish to your 2nd photo in 3 days.
All healed now and no scars thankfully.

Im with those suggesting cleaning fluid/bleach burn from any potty or toddler toilet seat, because of the area it’s in.

I think we kept it smothered in Vaseline to help it heal?

If she’s rubbed it whilst playing on a ride on toy or something similar then I’m sure the staff wouldn’t have noticed, they can’t see what is going on under the clothes

I haven’t insinuated abuse at all. I have said this needs a discussion with the manager asap in order to get to the bottom of it. What is the point of wondering what all the possible reasons are, just raise it with the nursery. Maybe they know, maybe they don’t know. Maybe they’ve had previous issues raised by other parents, maybe they haven’t.

The OP isn’t going to get to the bottom of it by posting photos on an online forum with a load of people making random suggestions of what it looks like.

Inner thigh injuries are not a standard injury location for a toddler. Any decent nursery staff or manager will know this.

I presume by social care they mean social services, which of course exists all over the UK.

If the nursery is anything like the one I used to work in, if her nap ended at 2 she probably had a nappy change then. And if she then had a big wee but they went out for a walk this could have caused the issue but they have several toddlers to look after and can't be changing nappies constantly. I expect they have set times when they do it, plus if a child poos. Personally, if that was the issue I would accept it was just one of those things and just ask them to double check she wasn't really wet before going out in future.

With regard to key workers changing, that decision will come from the nursery manager in consultation with the staff. The manager will take the staff's preferences into account over the parents'.

Could it have happened between you collecting her and running the shower?

I'm very surprised her GP hasn't referred to social services. All injuries to children should be investigated. It's not right that this can happen in a nursery and go unrecorded. I hope your DD recovers quickly.

Please do update us on what the nursery say. I think it’s ridiculous that they’ve taken so long to get back to you regardless of what’s happened to DD. I’m guessing her nappy was on for a long while and it possibly started chafing or something

Obviously you want assurances that her nappy is being changed regularly enough so the wet material edge isn’t rubbing her leg,
but an extra measure is to apply a good barrier cream to the areas prone to chafing particularly if the new toddler room she has been moved to regularly take them out for a long walk.

Glad your dd is on the mend op!

In light of her having a long walk (does she usually?) her friction burn looks very likely to be caused by the nappy edge or clothing rubbing the skin continuously.

On a long walk, a burn or blister can be caused by material touching the skin quite lightly- it’s the repetition of the skin being continuously rubbed over and over in the same place.

A bit like when you go on a very long walk or run and realise that your usual trainers or clothes have rubbed painfully.
You only notice when you go to get in the bath and think Argh what the hell is that? It doesn’t hurt at the time.

The nursery and her key worker need to be made aware and report back to you with reassurances or evidence of action taken to prevent this happening again.

You panicked - I get that- you’re putting the most precious thing in the world to you in the care of others. It’s essential that you trust them and can communicate concerns/ queries with them.

No wonder they don’t want to talk to you! < Thats a fucking ridiculous comment.

The nursery need a relationship with parents that relies on trust and open communication.

Op can ask questions about her daughter’s care and request she keeps the care worker she started with as a baby.
They can politely explain why that’s not possible of course.

Could it be impetigo?

Poor little love- clearly the whole experience has been traumatic for her. I think it’s a shock the first time they have something that really hurts them, hurts for a while and their mum can’t just make it stop. It’s a moment of realisation for them.
My son knocked a heavy dinner plate onto his foot when he was two- it landed on the rim directly on his big toe nail. It hurt and went black and fell off over the course of a week- he would randomly remember for a few weeks afterwards and suddenly cry saying poor toe poor toe.

But you said you'd already asked the keyworker to move rooms! All we can see is this thread and the issues you have raised, so this is what we comment on. It's how mumsnet works. I haven't commented or made any assumptions on the rest of your life, why would I, similiarly its highly unlikely that I'm going to get to know you, again how online forums work. I stand by the fact that I find the room change request ridiculous for all the reasons I have aforementioned, bit of course its awful that your daughter is so upset.

And I didn't call you a name. I said batshit which is what I think your request is.

How would she get a friction burn that badly in an accident though? I’ve seen friction burns on hands/faces/knees and elbows from falling over on a rough carpet- but not that bad and not in skin covered by clothing.

My son is autistic and sensory seeking and suddenly started rubbing his wrist continuously on the carpet until people intervened… and he would go back to doing it on the same spot again and again- even that didn’t produce a burn like that.