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School refusing to provide translator

765 replies

CapturedLeprechaun · 27/09/2023 22:19

I'm on the Governing body for a school with a really high proportion of kids with English as a second language. It's over 80% of their pupils. Many of the parents speak little or no English at all. There are some families who have been here 5+ years where one or both parents speak no English at all still, and even a "your child has no PE kit, they need to wear their PE kit on Mondays and Wednesdays" wouldn't be understood.

The school always use translators for meetings with parents - either a staff member who speaks that language who is available, or else they have a telephone translator service that they pay for, so the phone is on loudspeaker and a translator translates the conversation.

This is done for all parents evenings/ attendance meetings/ SENCO meetings etc for parents who don't speak or understand English.

Important letters like school trips/consent forms are provided translated in the three most common languages spoken.

The school offers English classes to parents, one held in the school one morning a week in the hall, one held in the evening each week.

School has now said translators will only be provided to parents whose children have been at the school for less than a year. If your child has been at the school for more than a year and you are unable to understand English, no translator will be provided, due to staff shortages and costs, and you have to bring a friend/family member who can translate. Letters will only be provided in English, and parents can use the translate feature on google if they need to.

On the face of this, does this seem a reasonable decision? The head has announced this and I don't know why it doesn't sit right with me, and I can't really articulate why. It has a lot of support from the English speaking parents, but it feels... divisive, I guess? And most likely children who will suffer. Currently trying to weigh up whether this is something I should raise, or accept this is a reasonable step for the school to take.

OP posts:
Tartareistasty · 28/09/2023 10:29

The problem is when you translate into and then back tbf. I just translated that into my native language and it's fine. And we are not particularly famous language people learn🙈

CasperGutman · 28/09/2023 10:25

@Andnowtowhatcomesnext wrote:
It’s a tricky one but if I moved to a non English speaking country I would consider my duty as a parent to learn the language. There is also google translate, which isn’t perfect but good enough.

I'm sure you mean it when you say that you would consider it your duty to learn the local language if you moved abroad. The reality is, though, that a great many Brits who do move abroad aren't particularly great at assimilating and learning languages.

And unless you have experience of using Google Translate for translating English to the (unknown) language the OP is talking about, how can you know it is "good enough"?

For instance, I tried using Google to translate my last paragraph from English to Bengali (to pick a language at random) and back again. The result was
"And if you don't have experience using Google Translate to translate English to an unknown language like the OP is talking about, how do you know it's 'good enough'?"
This is close, but different enough to cause confusion. I don't want to translate to an unknown language. What would be the point in that? I want to translate to the specific language the OP is referring to, which is known by the parents she's referring to. I just don't know which language that is.

SamPoodle123 · 28/09/2023 10:25

This is ridiculous. The parents should learn English.....or learn how to use google translate....

HealthConcern · 28/09/2023 10:25

I'm a foreigner.

So you don't expect people who come to settle in the UK to learn English?

I got to be honest with you. Translating school communications into other languages enables scores of families (and I'm assuming housebound mums) to never assimilate into society. In fact, more should be probably done to help them integrate.

GonnaGetGoingReturns · 28/09/2023 10:24

I’ve worked as legal secretary where our clients were Korean and Iranian.

If you move to another country you should learn the language.

A close friend of mine at college who was a Vietnamese bust refugee as a child (parents were Chinese and Vietnamese). Even now still she translates for them. It’s a huge problem because children end up translating and migrant groups often integrate into their own communities and make no effort to learn their home country language.

oakleaffy · 28/09/2023 10:20

listsandbudgets · 28/09/2023 10:15

Th school offers English lessons and if parents dont want to take them up or other opportunities to learn English then tough. they should at least make the effort to get the basics.

We are hosting Ukranian refugees. when they came their EnglisH was limited to Hello and thank you. 16 months later the now 15 year got a 5 in his GCSE English and geography mock and a 9 in maths plus 7 in science . his mum sits and does all his home work with him and can engage in quite lengthy conversations including parents evening although she used an app for bits of it. i hear them night after night repeating sentences and words in first Ukrainian then English.. I find lists of words in both languages. they go to local shops and if they don't know a word for something they ask..

Conversely I know a woman who has lived here for about 25 years and can barely speak a word of English and seems she can't be bothered to try.

school have to make decisions about where their budgets go and what they need most and translation for people who've lived here for years and can't be bothered is probably low down the list

Completely agree with you.

Those who want to make the effort do so- those that don't- why shovel money at them if they can't be bothered?

Birch101 · 28/09/2023 10:19

Yes - reasonable decision

oakleaffy · 28/09/2023 10:18

Translation services after a year will cost an absolute fortune!

YABU.

Who should be funding this?

Dotjones · 28/09/2023 10:18

If the parents can't be arsed to learn enough English to get by after being here for (at least) a year then they should hire a translator themselves if they need one.

Schools should teach in English and communication with parents should be in English. Maybe braille and sign language should be options where appropriate but there should be no translations into other languages.

listsandbudgets · 28/09/2023 10:15

Th school offers English lessons and if parents dont want to take them up or other opportunities to learn English then tough. they should at least make the effort to get the basics.

We are hosting Ukranian refugees. when they came their EnglisH was limited to Hello and thank you. 16 months later the now 15 year got a 5 in his GCSE English and geography mock and a 9 in maths plus 7 in science . his mum sits and does all his home work with him and can engage in quite lengthy conversations including parents evening although she used an app for bits of it. i hear them night after night repeating sentences and words in first Ukrainian then English.. I find lists of words in both languages. they go to local shops and if they don't know a word for something they ask..

Conversely I know a woman who has lived here for about 25 years and can barely speak a word of English and seems she can't be bothered to try.

school have to make decisions about where their budgets go and what they need most and translation for people who've lived here for years and can't be bothered is probably low down the list

notimagain · 28/09/2023 10:12

unsync · 28/09/2023 09:11

Yes, if the school provides opportunities for parents to learn English, they should. If you want to live in a country, you should be able to speak the language. Why does this make you uncomfortable?

I'm in France, you are required to learn and demonstrate that you can converse in French if you wish to live here. Lessons are provided by the State.

That last para is not strictly correct.

You certainly do need to demonstrate proficiency in French to obtain citizenship, you don’t need to demonstrate proficiency to hold a residency permit that allows you to simply live here.

However you’ll struggle with the officialdom and paperwork required for either course of action if your French isn’t functional.

lollipoprainbow · 28/09/2023 10:09

There's not enough sen provision for our kids as it is so why should more money be spent on translators for those parents of sen children who don't know any English.??

ActDottie · 28/09/2023 10:07

I agree with the decision. I can’t imagine being in a country for five years and no learning the language! This will hopefully force the parents to learn the language of the country they live in.

I have the same view on brits who retire to Spain and never learn any Spanish!! Etc.

Andnowtowhatcomesnext · 28/09/2023 10:03

It’s a tricky one but if I moved to a non English speaking country I would consider my duty as a parent to learn the language. There is also google translate, which isn’t perfect but good enough. Also, once you are settled in a new country you are likely to have made contacts who speak both your language and the native language. I do think, given funding issues, it’s the right decision.

I think creating standard written materials in different languages is a good idea as once done they need little adjustment. Including information about the second language policy and local places to learn English? If it’s clear that translators are only provided for a year and parents are given advice about other options, I feel ok about it.

If certain children are then being disadvantaged and constantly miss out then I guess that can be addressed and further support out in on an ad hoc basis?

Crumpleton · 28/09/2023 10:01

At the risk of getting piled on. I think I agree this is the right move

I agree...
After being in England for 5 years a basic knowledge of some English is always helpful, the longer a translater is used the more it will be expected.

CasperGutman · 28/09/2023 10:00

Flopsythebunny · 28/09/2023 06:57

Don't be conflicted. Only 28% of people who were born and raised in Wales can speak Welsh and even less can read and write Welsh

I acknowledge that there are many differences - for one thing, every teacher at my child's school is capable of speaking English, so there are no direct financial costs to the school in providing bilingual communications. They don't have to pay for translation, though of course there are costs in terms of staff time. Also, at least in Y3-Y6 classes, English is one of the languages the school teaches (albeit the language of the school is Welsh).

I'm not saying that the school in the OP is wrong to want to reduce translation costs, just that my own situation makes me more sympathetic with the parents who don't speak English, as I can well imagine their difficulties. My experience certainly makes me less inclined to take the view that parents who've been here a year should speak decent English. I've been in a Welsh-speaking community for a decade or more, and my language skills are rudimentary at best.

Perhaps the OP's school could find cheaper ways to support parents with poor English to access events and communicate with staff, short of employing professional translators. For example, could the PTA coordinate volunteers from the school community to translate?

autumniscomingsoon · 28/09/2023 09:59

ichundich · 27/09/2023 23:19

As an immigrant myself I agree that anyone who's chosen to live here should learn English. However, the children who will be affected by this change have got already a disadvantage; they will just fall behind further, miss more school days, etc.

Agree with this post

EverydayParis · 28/09/2023 09:58

@CapturedLeprechaun You are still in post and need to do your role, which is bring your views and experience to the table. You don’t need to fight a fight, but at least record your concerns. I totally understand your fatigue in the role. Just keep going until Christmas and raise your concern, with the very valid and real reasons you’ve raised here. You can see in this thread the kind of opinion these families and children are subject to, just stick up for them one more time. There is no understanding about why a family or single mother will be away from the country of their mother tongue in the first place (might not be their choice), and what might have prevented them learning the language in their first year, like trauma or abuse. These children are a part of our society now, and whilst there might not be the budget, speak up for what is best for them whilst you are in post.

Bunnyannesummers · 28/09/2023 09:52

It might ‘only’ be 1.5k on the translation line, but there’s the cost of translating and printing all those different letters and the associated staff time which does have a cost attached. If those polish staff are translating in meetings, who is covering their workload for that hour? Is it not getting done or is it an extra thing they then have to do?

its rubbish but schools are in a difficult position and at some point parental and personal responsibility has to kick in

CapEBarra · 28/09/2023 09:51

Unfortunately, schools have no money. It’s a choice between translators or teachers and the school’s first priority is to ensure that children are taught well. It’s what they’re assessed on through Ofsted, exams, etc. It can’t have been an easy decision but where there are choices that have to be made, this is one that’s harder to argue with.

SomeCatFromJapan · 28/09/2023 09:44

Exactly. Many people use English as a lingua franca when abroad, not just Brits and Americans.

I've often heard Europeans from different countries using English to communicate - including Spanish tourists in Portugal which slightly suprised me.

inamarina · 28/09/2023 09:41

Greenberg2 · 28/09/2023 07:15

Yes but it's not an equivalence. English is available because it's many people's second language. So if you were Chinese, for instance, living in Sweden, you might not speak Swedish but there's a high chance you'd speak some English, so it's worth having documents translated into English.

Would your family country provide the same documents in 50 or so other languages? Because that's the problem. It would be fine for the school to provide translations into, say French, if all immigrants spoke French as their second language. But there are loads of different languages and it makes it untenable for schools.

Exactly. Many people use English as a lingua franca when abroad, not just Brits and Americans.

FluffyMochi · 28/09/2023 09:39

Good for the school!

It's the duty and responsibility of us immigrants to learn the language and culture of our host culture. Those of us who don't deserve to be left behind. If you don't want to be left behind, go somewhere that speaks your native language.

Chaotica · 28/09/2023 09:37

CapturedLeprechaun · 28/09/2023 09:21

I did already cover this in a follow up post! You can filter by OP posts to see all posts an OP has gone to check if there has been answers to other questions.

The translation phone line is £1 a minute. Last year £1.5K was spent on this service. But the majority of translating is done through support staff coming to meetings with parents to translate.

As I said, the school receives pupil premium funding of over £300K per year to support their free school meals/pupil premium pupils. In my eyes, translating services are a good use of this money, because it helps the vulnerable children if the parents can understand.

There was an exclusion meeting held for a child who was being excluded. Mum was Polish, we have plenty of polish speaking support staff at the school who could have translated, I think it's vital that a parent understands the reason their child has been excluded from a school and has a chance to ask questions etc. The head refused to use staff or pay for translating services for the meeting, mum didn't bring a translator, I don't think she had a clue what was happening.

I just think a zero tolerance approach for "no translators after a year" doesn't feel right. Exclusion meetings, discussing SEN needs etc are all complex, and not something parents may understand after a year of learning English.

I agree OP. I've worked as an interpreter in the past and it is essential for important meetings. (Even after a lot of experience, it was difficult to know all the right vocab, so a beginner will not have much chance.) It's not enough that a parent has a vague idea of what is going on. Chances are that even someone with reasonable English as a second language in daily life for several years would not understand the details of SEN needs etc without help. The zero-tolerance approach is wrong.

AbbeyGailsParty · 28/09/2023 09:37

The school was providing far more than European schools do to newcomers, whatever their native language including English. You’re expected to communicate in the language of the school. ( I got told off by a bank employee when I as very stressed and was trying to cancel my lost bank card and my new language deserted me. I was told to speak , you’re in now.
With technology, and the translation Apps being so easy to obtain and use, I think the school is being fair.