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AIBU?

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Stranded in Egypt, Easyjet are useless.

30 replies

Joco34 · 30/08/2023 16:56

Stranded in Egypt since Monday when our flights were cancelled due to the control tower issues. Placed in a hotel for the night then asked to leave the following morning as easyjet would only pay for one night. Eventually sorted and can stay (there are other groups in same situation here as us) but so much stress. Easyjet have NO reps here and it's all done online. Cannot get through by phone or online chat, Facebook group, via hotel, have contacted embassy/consulate, papers etc. Our earliest flight is next Monday 4th September at 22.00. A whole week stranded here. My children will miss first day back at school, we have commitments and animals at home which has been so stressful trying to sort with poor Internet. We have had 2 emails from Easyjet saying a load of waffle from an email we cannot reply to. Feel abandoned and so angry. Lots of people in this situation but I cannot believe that Easyjet doesn't have reps here and its all done online, what good is that. There are no flights and no updates. There are people with medical issues and running out of supplies and medication. Does anyone have any suggestions please? Thank you

OP posts:
Kimten · 30/08/2023 17:16

Where in Egypt are you?

Growlybear83 · 30/08/2023 17:10

If easyJet won't help, then you should be able to book new flights with another airline and claim off your travel insurance.

Summerisawashout · 30/08/2023 16:59

That sounds really stressful. Do you have travel insurance? If so, it's worth checking if you can return with another airline.

Worst case, pay for return flights on a different airline yourselves and suck up the cost if you can't claim it.

DazedandConcerned · 30/08/2023 16:59

[email protected]

if you have money to pay for a new flight and claim back - Pegasus is very cheap and a fantastic little airline. If it’s Hurghada I have loads of friends out there - just in case you need help.

justanothernamechangemonday · 30/08/2023 16:57

Take to social media. Bombard them

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