Primark

The problem after 30 days (it was always 28 but may have changed) the price could have changed, it has to be put through the till so that causes a problem. The till don't recognise the barcode on an out of date receipt. You could try on the size in the fitting rooms and mistakenly put your old one on the hanger but then you no longer have a valid receipt for the size you now have and some eagle eyed employee who is not stupid may clock on to you..at your own risk

Tesco club card is a loyalty card. Companies use them to track everything the customer buys and use the data held on them for marketing etc. They will therefore be able to retrieve that data to help the customer in lost receipt situations If they choose to. Obviously that information needs to be read by the till equipment the staff use. Not all tills in all shops do the same functions. The tills in Primark do not offer the till op a search facility as customers seem to 'helpfully' suggest when they are told they need a receipt. Oh what a clever customer you are, I've worked here years and I didn't think to do that for you thanks so much. I'm so stupid. Many of the staff are super intelligent and just working to supplement their post grad law degree or on a gap year or just to get them out the house.

Email receipts in Primark! can you imagine the queue while people were spelling out their email address and the shop assistant misshearing and typing?? Just keep hold of the thing, put in in your purse ffs.
Only certain people and the police are allowed to view camera footage, its data protection law. Seeing the purse being stolen by an unknown person isn't going to help much anyway

They've been doing this for a few years now. It is a bit ridiculous whenever it's got all labels on and u just want to exchange it. It can be easy to lose the receipt or misplace it.

Others have followed suit. River Island have the same rule. They wouldn't let me change an outfit my daughter got for her birthday to a different size.

I had to ask my relative for the receipt but they'd given an email receipt and she couldn't find it.

A young girl went to our local primark and she had a purse stolen from her bag while shopping with grandma and when grandma ask the manager to check the cameras they were told none of the cameras were working.

🤣

@M4J4 No idea but the lady in the returns section was able to locate it all on her computer

Does the Clubcard app show purchases? How do you get into it?

Jojo maman Bebe are like this too now

Shops are not obliged to accept any returns unless clearly faulty

I returned a clothing item to Tesco and I didn't have receipt but because it showed on my clubcard as a purchase she was able to refund me.

You can definitely exchange within the 30 days. I meant that they got really strict 3-4 years ago and don't even let you exchange for a different size of the same item after 30 days, even if you have the receipt.

This was the advice I was given by the very nice primark employee when I tried to return a cheap top my daughter had bought, but lost the receipt. Still had the tags on. I didn't have the heart too though. I just gave it to charity.

Several years ago I worked for M&S and John Lewis for consecutive Christmas periods. We were told not to exchange without a receipt (unless Sparks/MyJL card proof) as people would steal an item, then bring it back later and exchange it for a different size making sure they got a receipt. Then they would bring that item back and get a refund for something they had never paid for. It's not great, but as so often they punish the many for the actions of the few.

I think there is something discretion at many places though, which may be why some people get an exchange without a receipt and others don't in the same shop.

They were strict about the labels still being attached.

But refusing to exchange for a different size even when you have the receipt is unnecessarily restrictive.

That must be new-ish. I’ve changed stuff that didn’t fit in Primark plenty of times. It was kind of accepted that because the queue were so long you could just buy it, try it on at home and bring it back if it didn’t fit properly.

Sports Direct don’t do refunds even with a receipt. You get a credit note.

Dare I say it but this is an argument FOR being emailed a receipt, something there was a thread about last week.

Ha! Because I'm multitasking and misread your post 🤣

But I have always said exchange should be with receipt only.

I am not sure why you're saying things like 'this has been repeatedly explained on this thread' when you haven't bothered to read my posts properly. Nowhere have I said Primark should exchange without a receipt.

If you, as a genuine customer does it, it doesn't.

But having a policy of exchange without receipt means people can pick up two items from the rack bring them to the till saying you'd like to exchange the smaller one for the bigger one, they say ok and pop new one in a bag and you walk out without having paid for anything.

I accidentally got a top that was the wrong size and lost the receipt,they wouldn't exchange. I always triple check the sizes before I go to the till now.

If this is the case then stores should give out receipts automatically.

Sorry but I don’t understand how exchanging for a different size of the same item at the same price with a receipt means Primark lose money? Can you explain?

This is why I always get the receipt. If your transaction is not "proof of purchase" then how dare shops even ask if we want a receipt!

I guess it'll become more common as more shops don't automatically give receipts.

I went to Boots this morning and they didn't have the shampoo I wanted so I bought similar and then thought I'd have a look in Superdrug. Superdrug obviously sell the same stuff and the staff were staring at my every move - I was so pleased to have my receipt from Boots as the shampoo was just rolling around in my cotton shopper.

It's really not, as has been repeatedly explained on this thread. People buy discounted items off the shelves in one store and then exchange it in a store where it's still full price. We had people in Ireland who spent their days doing this before policy changed. And people just steal items and ask to exchange it at till and walk out without having paid for original item. It would cost Primark an absolute fortune to allow that to happen.