I am attempting to call out an engineer under the extended warranty scheme. This is the fifth or sixth time the wretched thing has broken down in the last three or four years.
First I called John Lewis for the reference, and they put me through to Miele. After 20 mins, the phone went dead. Rang back, and after a further 20 mins got through to a call handler who needed to check my policy number, she said.Ten minutes later, the phone went dead again.
So frustrating. My Miele vacuum also broke down after 18 months.I am careful with my stuff and always follow the manufacturer's instructions.
I buy the best quality I can afford but it won't be Miele next time. They have an out of date pandemic related message on their holding thing as well. Seriously unimpressed.
Is Bosch any better? My old faithful washing machine will also need replacing soon...