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AIBU?

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Original poster

Consumer rights

33 replies

Mygym · 28/06/2023 18:17

We have a faulty microwave and the sellers ( a big white goods company) have asked us to video the fault,which is a flickering light. We had this request before with a tumble dryer not working .After checking our rights we refused both times but I was wondering if anyone on here has had such a request and if it’s becoming a thing

OP posts:
Infusionist · 28/06/2023 19:10

Seems very sensible. It’s probably more about making sure they are prepped for the right repair Rather than trying to catch you out.

Oysterbabe · 28/06/2023 19:09

Yabu and difficult for no good reason.

DimplesToadfoot · 28/06/2023 19:08

I had this with a smartwatch, I recorded the problem, emailed the video. 10 days later I recieved a new smartwatch, they didn't even email to let me know they were sending me one, but no complaints from me

Beneficialchampion2 · 28/06/2023 19:00

An erosion of your rights would be the manufacturer refusing the repair. Nowhere in the consumer rights act does it say the manufacturer is not allowed to ask for a visual of the fault. In a lot of instances it helps to identify known faults, meaning they can identify the appropriate repair faster, saving time, money and energy for both the consumer and the manufacturer, not to mention a lesser inconvenience if repaired faster.

Original poster
Mygym · 28/06/2023 18:44

Beneficialchampion2. I’m more than happy with a repair. A lot of the consumer rights we have now were hard won many years ago. One of my worries is ( and I forgot to mention this in my post) that if this becomes common practice it will erode our rights.As for being a twat I think that’s incurable for me. Also,I’m not greedy,Ive promised myself that if I get the big lottery win I’ll stop doing the lottery!

OP posts:
Beneficialchampion2 · 28/06/2023 18:35

YABU

if there is a fault with the product it is not unreasonable to demonstrate it before they initiate the repair process

Don't be a twat, I expect because you're wanting a brand new replacement instead of repair.

Original poster
Mygym · 28/06/2023 18:22

Sirzy,thanks for your input. It is a good way to help them diagnose a fault,but why should I? I’m not any kind of engineer and pretty clumsy at stuff on the net. It’s clearly thier responsibility .

OP posts:
Sirzy · 28/06/2023 18:19

Surely it’s a sensible way to demonstrate the fault to the company? I don’t see why it’s an issue