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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Stores that want your email

88 replies

MrsFunnyBunny · 25/06/2023 21:24

I shop online and use my email for this obviously. I also use an H&M club member app and am paper free there, all good.

But shops like New look and Claires want you to tell the cashier your email address loudly in front of the whole queue of people so that they can send you an email receipt. I like email receipts but do not wish to share my personal email address os publicly. They're only allowed to ask people over 18 and New Look staff are getting quite rude now when I say I prefer to have a paper receipt.

AIBU to prefer using an app with a bar code for paperless rather than telling random people and fellow shoppers my email address, for all in the store to hear?

What are people's views on this, it seems like such a clunky way of going about paperless. Really irritating.

OP posts:
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Eudaimonia5 · 28/06/2023 15:32

I understand pp setting up a new email account just for receipts, it makes sense. It just doesn't work for me. I have so many bloody email addresses, I'm always losing track of my passwords as it is. It just feels like too much faff when a paper receipt can be issued. I've got two jobs so I have two different work email accounts, then my university email account and my personal email account and then my gmail email account. Also, I volunteer and the organisation insists I have an email account with them too.

musixa · 27/06/2023 10:23

"Oh, erm ... I did have an email address a few years ago, what was it? Erm ... it began with a number, erm .... oh, I think the queue is building up, you'd better just give me a paper one."

J0S · 27/06/2023 10:20

QueSyrahSyrah · 25/06/2023 22:44

I have something like [email protected] and that is separate to my usual personal email.

A 5 minute faff to set up but there's only going to be more shops going this way.

This. I have an email account like this.

MrsFunnyBunny · 27/06/2023 10:13

Shopping and handing over your money a company shouldn't be an unpleasant experience. Pushing me to do something with my personal data in public that I chose not to do is not a positive shopping experience. The high street struggles as it, making customers feel put on the spot isn't going to help get people through the doors.

I don't mind them asking for my email, if they took 'no thanks' for an answer.

I hate it when they say 'we're going paperless soon and won't give you a paper receipt.

OP posts:
melj1213 · 27/06/2023 09:40

SidekickSylvia · 27/06/2023 07:35

Is there any benefit to the staff that asks for your email address? I know that there's a benefit to the company, but I just wondered if the staff receive any incentive, and that's why they're peeved if you refuse.

It's less that they benefit when you do give it, it's more that they get in trouble if you don't.

I work in a supermarket pharmacy now so don't have to deal with asking for emails but we still have targets set by head office of numbers of people per week they want us to sign up to different services eg blood pressure monitoring/new medicine reviews etc.

We don't get any praise, bonus or reward for hitting the target, but if we don't then we get head office sending emails/calls nagging us about it and managers taking employees to the office to be spoken to about not hitting targets and then getting "coached" on the best way to improve the target score the following week. It rarely goes any further than that where I work but none of us on retail want the hassle of someone constantly on our backs for not asking/signing people up so we just do it. Some companies do take it further and I know of a couple of people who were threatened with being fired if they didn't hit their target repeatedly.

Where I work it used to be that hitting targets was linked to our annual bonus as a KPI metric so we did have some incentive to care a little bit though considering our bonus was usually less than £100 it really wasn't much of one but now we don't get an annual bonus there is even less incentive beyond "If I don't sign up X number of people, Steve will pull me into the office for another lecture"

SidekickSylvia · 27/06/2023 07:35

Is there any benefit to the staff that asks for your email address? I know that there's a benefit to the company, but I just wondered if the staff receive any incentive, and that's why they're peeved if you refuse.

MamaDollyorJesus · 26/06/2023 23:49

River Island seem to be using sneaky tactics lately. I bought something a few weeks ago and when I said "no, thank you" to giving my email address, the assistant said they were only issuing online receipts and I couldn't have a paper one. I couldn't be bothered arguing even though I knew he was lying. I just said I'm not bothered about a receipt and left without one.

I'd have said that's fine, I won't be buying the item please return my payment.

As for setting up a separate email I already have my personal email, my work email, my mums email, my dads email & DD's email on my phone so I get enough shit as it is without adding another.

KateJohns · 26/06/2023 23:13

Set up a spare email.
Then make an image of it, either in a paint app or screen shot it or what have you.
When they ask, show them it on your phone like a phone only business card.

IamtheDevilsAvocado · 26/06/2023 23:07

OliveOyl321 · 25/06/2023 22:51

Such a clever idea. And then you have all your receipts together if you need them.

Yeah... This is what I've done... Makes it so much easier... I have a filter that groups all marketing mails together, then i bulk delete.

Obly occurred to me after years pf these mails clogging up my mail account!

ErrolTheDragon · 26/06/2023 23:03

I've always just said 'no' and been given a paper receipt with no further ado. If I'm buying on a card I'm usually not bothered about having a store receipt and large purchases tend to be online anyway.

MrsFunnyBunny · 26/06/2023 22:59

You summed it up perfectly. They know they have to give you a paper receipt but manipulate and pressurise you into going for the email receipt. It's not a very 'be kind' inclusive approach, email just won't work for some customers it should be a choice.

What about people who don't own a smart phone or chose not to have email on their phone? They won't be able to show proof of purchase when they return items to the store unless they print it but what if they don't have a printer? It's ridiculous and pushy. 100% IME New Look shop assistants are being rude when you politely decline the digital receipt. The tone they have taken with me is that of a scolding school teacher 🤔😂.

OP posts:
croft89 · 26/06/2023 22:18

Halfords do this and as I already knew I told the lad on the till that I didn't have an email address

His face was a picture

Also asked for my car reg even though I was buying something not car related. I declined to give it him and said I just want my receipt

funinthesun19 · 26/06/2023 22:05

I just say no. One spelling mistake on their part and my receipt has been sent to someone else. No thanks.

Eudaimonia5 · 26/06/2023 22:02

This annoys me. I don't want to give my email address out. Like pp, my email address is my full name which is easy to misspell so the chances are, I won't even receive the receipt.

I've noticed shop assistants getting very snippy and quite rude about it. Instead of asking if I'd like a receipt, they just ask for my email address, as though it isn't optional. I say a polite "no, thank you" and they roll their eyes and look at me like I've just committed some obscene crime. Not all, of course, but an increasing amount of them do.

The worst ones are New Look and River Island. River Island seem to be using sneaky tactics lately. I bought something a few weeks ago and when I said "no, thank you" to giving my email address, the assistant said they were only issuing online receipts and I couldn't have a paper one. I couldn't be bothered arguing even though I knew he was lying. I just said I'm not bothered about a receipt and left without one. I bought something from there again last week (yes, I know, but it was the perfect dress) and again politely declined to give my email address but was rudely told by the assistant that she couldn't apply my NHS Blue Light discount without me giving my email address. I needed the discount so reluctantly gave her it. I checked afterwards and she was right, the terms and conditions say you have to provide your email address. I gave an old one I never use.

Contrary to the multiple recent purchases I've made, it has actually put me off shopping in New Look and River Island, and any other shop that gets pushy. I only bought the dress last week because it was perfect and I couldn't find anything I liked elsewhere (I needed it for a night out that same day). I won't be shopping there if I can avoid it. I can't be bothered with their bad attitude when I say no. I could understand it if I was rude about it.

GETTINGLIKEMYMOTHER · 26/06/2023 22:02

Local big dept. store has asked for my email more than once. I just say no thanks - my inbox is stuffed too full as it is.

mumda · 26/06/2023 21:52

I am going to print a card with various details on so I can show that rather than read it out. I can't think where last wanted details in front of a queue of people.

CheeseTouch · 26/06/2023 21:30

The cashier should just give you a paper receipt without drama but if they are rude, don’t shop there and write to the CEO to tell them why.

Mademetoxic · 26/06/2023 21:23

daisychain01 · 26/06/2023 21:19

It doesn't have to be either/or. We should think about all opportunities to reduce waste.

The reduction in single use carrier bags and increase in bags for life/long lasting strong bags for shopping has been transformational in the past decade. When I think about how all the main supermarkets used to have free carrier bags given away at every till without limit or charge, it was a disgrace. There is still work to be done, but that change in behaviour is embedded in society now, everyone takes carrier bags into shops or carries things out as loose items.

there is zero reason why people can't choose to eliminate wasteful practices that add no value and uses up resource needlessly. No different to abolishing plastic drinking straws, plastic cutlery. It just needs a change in mindset from won't do, to can do.

Usually whenever I go into a store the cashier asks you 'do you need a bag?' when they can see you have bags with you, or if you buy something very small.
Surely if it is a case of to 'reduce waste' they would not ask that question at all and let the customer tell them that they 'need' a bag.

Anyway, back to the topic.

How would you go to paperless receipts for the very elderly who are not tech savvy or those who do not have email addresses?

daisychain01 · 26/06/2023 21:19

Mademetoxic · 26/06/2023 19:55

I'm more concerned about the plastic bags that shops still offer to customers...

It doesn't have to be either/or. We should think about all opportunities to reduce waste.

The reduction in single use carrier bags and increase in bags for life/long lasting strong bags for shopping has been transformational in the past decade. When I think about how all the main supermarkets used to have free carrier bags given away at every till without limit or charge, it was a disgrace. There is still work to be done, but that change in behaviour is embedded in society now, everyone takes carrier bags into shops or carries things out as loose items.

there is zero reason why people can't choose to eliminate wasteful practices that add no value and uses up resource needlessly. No different to abolishing plastic drinking straws, plastic cutlery. It just needs a change in mindset from won't do, to can do.

Fudgewomble · 26/06/2023 20:54

I have a very difficult to spell name plus I hate being sent marketing emails : these two factors mean I decline to give out my email address unless it’s a really expensive item at eg John Lewis and I want the back up to the paper receipt that I always ask for

bellac11 · 26/06/2023 20:48

On this thread, havent you read it?

Mademetoxic · 26/06/2023 19:56

bellac11 · 26/06/2023 19:47

Im concerned to hear there are places who either now or are going to refuse to issue paper receipts? Is that legal

What if for some reason the email address is keyed in wrongly and your receipt doesnt come through?

Where have you heard this?

Mademetoxic · 26/06/2023 19:55

daisychain01 · 26/06/2023 19:35

Think of all the paper and ink we would be saving as a society and globally if we all went to digital. It would be an instant positive impact on the environment. I've just chucked a massive handful of paper into the bin, all receipts that could have been digitised, available if needed, deleted if not.

I think the concerns about giving an email address are unfounded especially if you create an email address for receipts, it's like a burner email, just for that purpose.

I'm more concerned about the plastic bags that shops still offer to customers...

Blossomtoes · 26/06/2023 19:53

My email address isn’t a state secret. I couldn’t care less.

Littlessweepy · 26/06/2023 19:50

Hate this too.

I also recently booked lunch at a restaurant and had to give my date of birth, it was a required field! I gave a fake one and in the comments explained why. Data is money now.

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