Damage by tenant

I mean, that's what deposits are for. Claim for every bit of damage, will most likely be they're whole deposit though and still some.

Even flooring is expensive.

That's a lot of damage for a short amount of time

Claim for what?!

Except OP said she was going round just to get meter readings, which is done the day of moving out.

So therefore there should be a claim against the agent.
What on earth have they been paid for? What have they done?

yes in which case they shouldnt have given the keys to the landlord till it was done

Check out inspections & inventory normally happen a few days after the tenant moves out depending on weekends/holidays and their schedule or the schedule of the contractor they hire to do it- there are specialist companies that only do property inspections and check in/check out inventories.

You said the tenant dropped off the keys Saturday morning and it is now Monday morning, I would not have expected the check out to have been done by now. (It is done without the tenant present btw.)

I have no reason to believe these were cheap either (my LL seems to have gone for quality on everything else), and I’ve cleaned them the way you describe. Yet the metal on the long ones has just distorted. Short ones, fine. Long ones, shit and the devils work.

everything else though, arses, and I hope you manage to get some recourse for the damage. Shitty tenants give us all a bad name.

OP as a tenant I would be utterly ashamed to leave any property in this state.
The wardrobe situation is just beyond unreasonable, I would fully expect to be charged for the cost of new replacements and rubbish removal.
In terms of carpets, I would agree with some other posters that fair wear and tear ought to cover this, but the walls, I suppose it depends on the terms of your agreement? For instance when we moved into our current property, there were existing picture hooks which we have used, but we have not put any further hooks up as it states we would have to pay for repainting (high ceilings here so cost would be insane).
I would expect any deposit scheme service to withhold some if not all the tenants deposit here, you have a lot of costs to cover. I am sure if your original inventory was detailed enough, you will have a positive comparison.

the agents shouldnt have given you the keys till they done a check out inventory-major mistake that could cos t you

Assuming the tenant was not due to organise and pay for an end of tenancy professional clean, and handing keys back suggests not, book one and see how the carpets come up. You may find a lot of the stains and marks are superficial.

I didn’t know you went in two hours after they left!

You probably arrived before any end of tenancy professional cleaning and carpet steaming could be done (which would usually only be required to be paid for by the tenant if you had done the same for the tenant when they moved in due to the fees ban).

Go back with the agent when they are doing check out inspection and after any cleaning is done.

You will be able to deduct for the wardrobes, but not to put new ones in unless you can prove that the old ones they removed were damaged beyond repair by the tenant and cannot be simply re-installed by a handyman/woman for a few quid.

You may be able to get something for the carpets, but depends how they look after cleaning compared to how they looked at move in, minus wear and tear allowance. So you certainly won’t get enough to replace the carpets with new carpet.

The hooks, blinds and outlet are minor. I’m not sure I would go after money for those as DPS is biased against landlords and it’s often best to limit your damages to the open and shut, easily proven big ticket items than to give them any hint of suspicion to think you’re trying to get a move-in redecorate off the back of the tenant.

I never said the outlet was wear and tear. I’m saying it looks like it may have been faulty from the get go.

None of it sounds like wear and tear!!

Most of it sounds like wear and tear but them removing fitted wardrobes is the biggy. They can't do that without permission and you can be compensated.

Goodness that's terrible! I'd certainly be keeping back sone/all the deposit to make good again - good luck!

Eucalyptus Oil will remove those hooks easily

I’m a landlord. Rookie error was assuming the house was free for you to go in a hour after the keys were returned. Presuming the agent is decent and created a check in report signed by the tenant prior to moving in, they will also be carrying out a check out report. You need to stop doing stuff if you’re seeking compensation until this is completed.

You’re moving back in by the sound of it so you want it as before I presume. On the plus side, you’ve made money out of the tenant and had your house heated for the 2 years and the council tax paid so you’re not actually down money. It’s just annoying and the tenants have treated the house pretty poorly and left it in a state. The positive thing is they have not trashed it.

If the fitted wardrobe fell to pieces, the tenant should have contacted the letting agent. Did that happen? If not, you should seek compensation. Ditto for the 2 year old blinds. The stains on the carpets are possibly above fwat by the sound of it and also need professionally cleaning. Every bit of glue and poorly done filler, any screw holes, damaged skirting and so forth needs to be made good.

As you’ve already started to try to rectify certain issues, the best bet is to organise to meet with the clerk at the property just before they make a start on the exit report to ensure they don’t photograph the evidence that you’ve been in the house as this could nullify the report. The agent should have scheduled this for some time on Monday.

You’ve previously been told on this thread that you need to detail every single thing as the administrators of the deposit scheme often decide against the landlord. This is really good advice and will ensure you get the maximum possible amount of compensation.

As for someone upthread saying carpets are changed every 5 years. This simply isn’t true and the deposit schemes will offer limited compensation on 6/7 year old carpets. Older if they’re of exceptional quality. And it is not a mountain out of a molehill @SorePaw Most of us wouldn’t live in a house looking like that and I certainly wouldn’t be offering a property to rent, which wasn’t in excellent condition.

@LadyAstor I think 'fitted wardrobe' is a bit of an extension of the truth. A cheap flat pack secured to the wall, probably collapsed & was then removed.

unless there was something in the contract to firbid them to put pictures up they haven't done anything wrong there either.

the hooks on the fireplace will come off with the correct stuff.

the blinds are cheap & ridiculous for a rental.

the phone socket hanging off the wall was clearly badly done in the first place.

mountain out of a molehill.

https://www.google.co.uk/search?q=goo+gone&client=safari&hl=en-gb&prmd=sivn&sxsrf=APwXEdfoA146IIxbaR7qyn0Jvs3ucY34hA:1681605855850&source=lnms&tbm=isch&sa=X&ved=2ahUKEwiKssL9la3-AhU-SkEAHUJ7AIYQ_AUoAnoECAQQAg&biw=390&bih=664&dpr=3#imgrc=jm8J2LxfcrpIUM&lnspr=W10=

This will get those hooks straight off, I can’t believe what she’s done to your home! I think I’m this case you’d have to keep the whole deposit back to pay for putting the damage right.

Needing to replace 2 yr old carpets is not normal wear and tear- and neither is the removed cupboard. I would be billing for everything/ including the botched patch up jobs. Maybe not the blinds as they are horrendous......(sorry couldn't resist that) but yup/ claim everything. They appear to have really done a fair bit of damage.

Your LL insurance may help you if the agents have made multiple balls ups.

Did they take move in photos? I know you said earlier in the thread you had advert photos, but did they take any? Did they do a move in inventory? If they’re lax at move out double check with move in.

Also given they have cocked this up double check everything before you do anything - if they organised the gas cert, for example, make sure it’s all done.

Hopefully they’ve only cocked this bit up, but do check before you proceed just to be sure.

I think picture hooks are a normal part of wear and tear tbh and the fireplace hooks with the right tools and some acetone should come off fine and aren’t what I’d class as damage. Some degree of carpet marks and/or minor stains could also come under everyday wear and tear.

Removing fitted furnishings such as wardrobes without prior consent however is totally unacceptable whether the job has been finished off well or not but the fact they’ve left it looking an eyesore to boot is just not on and nor is leaving a badly patched hole in the wall and I’d definitely be with holding funds to sort those out if nothing else.

I’m on the fence about the blinds because they look like metal ones which in my experience do damage / get bent quite easily, that said I’d also not expect them to look quite so bad so is 50/50 wear & tear / carelessness.

Landlord insurance won't cover any of this. Your agents are seriously at fault - look at your contract with them. How often were they to inspect? Mine do it every six months. Then they should have done a check out inventory check and detailed everything, some will be considered fair wear and tear, sone won't, snd they should recommend an amount to be withheld from the deposit.
I'd put it back on them to sort out - it's what you are paying them for.