I have cervical osteoarthritis/spondylosis. My recent MRI showed it is degenerating (obviously) and is now involving all of my C1-7 vertebrae and T1-3. So, it’s worse in the past 2 yrs after a previous scan. It’s really painful as I feel like my neck/upper back is incapable of holding my head up; I’d love to remove it at the end of the day for a rest.
I’ve spent £££ on pillows and recently tried a latex one. It was a good deal, a British company with an address in Kington, Herefordshire. I bought it on their 30 day trial offer. It’s very poor quality and unsuitable so, I contacted them and tried to arrange return within just a few days. It was £53.00.
Yesterday, I received an email saying “please return it via tracked mail to …. Thailand”. I queried it and they said the Herefordshire office is purely for admin and all returns need to go to Thailand. I explained that the shipping to Thailand, plus a £15.00 admin charge, means no actual refund would be due. They’ve said this is non-negotiable.
I’m quite upset. There’s nothing I can do, is there?