How long does the passport office take to acknowledge documents

hello, I applied for my daughter's first passport...on February 6, I sent documents. on the 16th I received a letter with 5 questions. then I sent it on the 19th, it arrived. but today is the 26th and I didn't answer if he accepted how long tek .?

Hi I sent off for my partners passport to be renewed he did the application online but, we sent off his old passport without being tracked and traced by mistake I sent it through the post on 10th of February. Anyone gone this before and can anyone please tell me if the passport office will still receive his old passport?

Just wondering what people have been experiencing with current wait times on passports, a few weeks on from the OP? I'm getting worried as I have proof from Royal Mail that my old passport was received by them on 29th April but they have still not confirmed receipt. Wondering whether it is worth phoning and probably being stuck on hold for hours or just wait it out....

Great! Thank you!

@Bells3032 Could I ask which number you call? I submitted my daughter's application on 28 Feb. Documents were received on 23 March and since then no update. We keep receiving emails to send documents but it does not say if this is for new documents, nor which documents, or if it relates to the original request.

My returned passport was signed for the next day, but the passport office only acknowledged it had arrived about two weeks later. Once they did it all moved pretty quickly and we had the new one in about another two weeks.

It definitely did not take near to 7 weeks, you'll be fine.

@Bells3032 have you received your supporting documents/old passport back yet? It's been 2 weeks since I received my new passport but no sign of the documents yet.

Posted my daughters passport for renewal 7 days ago (9th). Signed for on 14th. Still no confirmation. I did my own passport renewal in December and it was acknowledged same day as signed for so quite anxious. Although relieved to see similar time scales in this thread.

Posted on 22 Feb at 3.45pm (2nd class signed for)
Delivered on 23 Feb at 7.06am
Acknowledged on 9 March at 9.21am

So it took them 2 weeks to acknowledge receipt. It took another week for them to approve, print and send the passport (I received it exactly 1 week later). This was the Glasgow office.

Which office did you send it to? I’ve just done one with Bootle and it took almost two weeks to acknowledge the documents then a further 2-3 weeks to process. I know a few people have been having issues with slow passports with the Bootle and Liverpool offices in particular.

Our experience was that the acknowledging documents took a while, but after that, the passport itself was really quick.

Just been through process of renewing DS and changing mine to my married name. Applied end of Jan. Both went to separate offices. Mine went through fairly swiftly, though docs took about 2wks to be acknowledged as received after being signed for their end.

Got asked for marriage certificate to verify why my name had changed since applying for DS 1st passport. Rung them to say it’s still at other office, so they told me to send a letter to refer to my own passport application for ID. Sent it recorded. No response after 2.5wks after sending it, so sent marriage cert back off as soon as it had come back. They finally confirmed DS passport yesterday. Now I don’t know if it was the letter or the certificate that helped, hopefully I’ll get my marriage certificate back sometime this year!

It’s a woeful process once you’ve done your bit. You have to hope that your docs aren’t on the floor of their sorting depot and hang on waiting for confirmation for several weeks. Hopefully you’ll hear back soon.

@Bells3032

Sent our online application off on 5th Jan this year, got an email 24 hours later saying 'now send your old passports.' Sent them next day.

12th Jan, DH got a text saying 'we have received your old passport.' I got a text saying mine has been received - but not til 19th Jan.

DH's passport was sent 26th Jan, mine was sent 31st Jan. Oddly, they came on the same day. (3rd Feb.) Our old passports came a week after the new ones. Took around 26 days (almost 4 weeks) from start to finish, for our new passports to arrive, and almost 5 weeks for the old passport(s) to come back.

Two FULL WEEKS after you sent your DD's birth certificate, it really should have been acknowledged by now. Does tend to vary though. Some passport applications from start to finish take up to 8 weeks. So I wouldn't worry yet. Chase it up in say, 10 to 14 days.

DS's took just under 5 weeks. I called the passport agency as it had been over a week since the track and trace said his birth certificate had been delivered with no update. I was told that it was taking 10 days from receipt to scan the documents in.

I renewed my sons last month, sent his old passport 18th, they have only just updated that they have received it today.

Ours took a while to update as received, after that they were processed pretty quickly.

Sent my DPs old passport off 5 days ago....had a text this morning to say its been received... just sent with proof of postage....hoping passport won't be too long now

@Bells3032 Mine was also received 28th Feb according to Royal Mail but still the tracker says to send in the documents in. I'm getting slightly worried now

It took about 2.5 weeks to register they had received the old passport but then just over a week for it to come.