For me whats glaringly obvious is the following:
It is actually somewhat irrelevant that we are talking about trans inclusivity or a trans CEO.
Off the top of my head (and I've probably missed a few here) issues in this organisation lie with:
proceedural failings (admin errors of this magnitude should be 'never' events),
a lack of proper awareness and understanding of the law,
a culture of fear,
a culture of bullying,
a culture of abdication of responsibility,
seeing training sessions for staff as the be all an end all,
a total lack of understanding of service users vulnerabilities,
no understanding of the balancing of needs (with regards to the EA) and instead some pomo bollocks about heirachy of needs with trans people always at the bottom,
policies being all over the place with some in existance and some merely abstract 'cultural values' that are actually undefined,
a massive load of hyprocritical nonsense which is used as it suits those with power,
a lack of ability to challenge senior staff or an ability to clarify difficult issue - there was an avoidance of difficult issues,
staff being treated completely differently with some given clear favouritism,
a lack of understanding of the aims and objectives of the disciplinary process and how it should be for BOTH the subject and the organisation,
a board which doesn't seem to fully understand its role,
no awareness of new issues and rules that directly affect the service (eg the implications of forstater) - there should always be someone with a responsibility to keep an eye on sector developments and update the organisation in a prompt and timely way as appropriate,
process being used a punishment rather than it being a fair process which was done to cause as little distress to all parties as possible,
extremely inexperienced board members and a lack of balance on the board,
board members having a lack of diversity of opinion politically,
extremely inexperienced board members not checked up on and left to deal with significant issues alone.
the CEO being untouchable in the eyes of staff despite glaring issues over their conduct / beliefs (being removed from a disciplinary process should have had a follow up if nothing else).
policies that put staff before vulnerable service users,
no grassroots level understanding of service users - this is a top down led organisation for a service that should be lead by the issues and needs of users
an assumption that service users would read policy before engaging with the service and would have higher educational needs than is likely with because board and staff are too privileged too see the reality of the lives of services users,
an arrogance that they were 'right' and everyone else is therefore 'wrong' and should be treated accordingly
the failure of senior staff to put themselves forward as witness, instead throwing others firmly under the bus
You can strip back SOOOO much of this case to these issues.
When you add in biological reality and the fact that this is a Rape Service it just makes it 10 times worse.
NC was absoluetely right in saying MW isn't fit to be CEO. Their sex and gender actually, ultimately come secondary to ALLLLLLL the above points - because even if you do say TWAW is a legitimate belief the above all still applies.
Even if Roz WAS transphobic (she's not) those things would STILL all apply and they'd STILL be cause for concern about how this charity was run.
THATS the really scary thing.