HELP 404 error message when trying to open threads

[limetrees32]

On Android phone ,not using app ,viewing a thread about help dress teenage daughter for wedding clicked on link provided by OP to White Fox clothing co. When tried to go back to MN nothing but error message .
Sending this from Chromebook .

And then, in my case, I lose passwords, browsing history etc.

It isn’t good enough that MN have not solved this and that us, the user have the error to correct.

Yes, and we're not correcting it properly .

Absolutely @limetrees32

Honestly it's quite ridiculous now reading the mumsnet replies about this.
Because they've not just said these things once but multiple times.
Oh guess what? Their solution is STILL not working!

I can only open Mumsnet by using Incognito, which I didn't know existed before yesterday. I've never had this before.

I do have a recollection of it happening quite a while back now

I'm pretty sure it was the same thing!

Had to use in incognito mode which is a pain but seems to sort it as a temporary fix.

How many times do you suggest we do this for it to be effective? Have tried at least twice daily since it first happened on Sunday

Yeah. Patronising much?

It's only a problem with Mumsnet. And has been previously.

Same here - I'm using incognito for the first time, not having problems with any other sites. I've cleared my cache, closed everything, restarted my phone.

And I get the error message even if I try open a new thread for the first time, so surely I can't be viewing a cached version?!

Maybe MN could use the £2.6 million profits from advertising to sort out the site.

Deregistering is a thought. I’m worried about the lack of priority and focus on fixing this,? Does it make a security breach more likely? Then what happens!

Sigh. I can use MN with no problem on my laptop (where I'm typing this!) Been getting Bad Gateway and 404 errors for a few days now on my phone, every single time. I used to use MN via browser on an Android phone. Funny it's happened to other MN users recently, AND it doesn't happen with ANY other site, MN. Come on MN, please don't blame the user, just fix it!

Raising my hand to say my laptop is affected now. Have tried clearing the cache, closing the browser, throwing salt over my left shoulder, recharging my crystal by moonlight, nope nada.

Luckily for me you poor things, so sorry the mobile site still works on my phone.

Please sort it ahhht, HQ [Peggy Mitchell pointy finger]

Hurrah- I have found my people. Thought it was my phone..
Been deleting cookies, turning on and off etc... so gone incognito which feels shifty.

Hoping this sorted SOON

I was getting the 400 bad request and could only get on through incognito, chrome browser, android phone

I cleared "cookies and site data" but not cache (because I didn't think of checking on here!) and that has fixed it... for now

I cant get my android to log in on incognito it keeps saying I am logging in from a unfamilar device

I dislike the app so much and this is really making me use mumsnet less as I cant get on with the app. It feels like a conspiracy to force us onto the app.

I am on day 4 of this happening

Yes, poor show Mumsnet this is still happening and advice to clear browing history is having no effect.

Thanks so much to everyone who’s been testing this and letting us know what you’re seeing - it’s really helpful, and we know how annoying these sorts of stop-start issues are.

For some users, clearing the browser cache has fixed the problem, but we can see that isn’t the case for everyone. One thing that’s helping us narrow this down is that Mumsnet does seem to work properly in an incognito/private browsing window. That’s useful because incognito mode doesn’t use the same stored cache as your normal browser session, which points to this potentially being caused by something locally stored in the browser rather than a wider site issue.

If you’ve already fully cleared your cache and you’re still seeing the problem, we’d really like to dig into it with you directly. If you’d be happy to jump on a quick call/screenshare with the team so we can see exactly what’s happening, please either report this post or email us directly at [email protected].

And if you need instructions for clearing your cache (you can do this just for Mumsnet rather than wiping everything), please take a look here:
https://www.mumsnet.com/talk/site_stuff/5522378-update-on-recent-404-errors-and-how-to-clear-your-cache?

Thanks again for bearing with us while we work through it.

Hello @IDontHateRainbows can we ask you to clear the cache and not just cookies and history, please? The link in my previous post has instructions. If it's still happening after that, let us know.

@Enko Incognito/private browsing can sometimes trigger this because the browser doesn’t keep the same saved device information or cookies.
The easiest thing to do for now is try logging in in a normal browser tab rather than incognito/private mode. If you’re already doing that and still seeing the message, it may help to (yes we are saying this a lot - sorry 😬) clear your cache and try again), and switch between wifi and phone data.

@BeckyAMumsnet how do you do it on Samsung Internet?

Mine suddenly started too. Worked in incognito but had to keep logging back in.
Worked on Microsoft edge

Have now cleared cache for just the last 7 days and working... for now

This has to be a mumsnet problem surely

Hello, @dementedpixie If you’re using Samsung Internet, you can clear the cache by doing this:

• Open Samsung Internet
• Tap the three lines/menu button
• Go to Settings
• Tap Browsing data
• Tap Delete browsing data
• Select Cached images and files (you don’t necessarily need to select passwords/autofill etc)
• Tap Delete data

You can also clear data for just Mumsnet:

• Go to Settings
• Sites and downloads
• Manage website data
• Search for Mumsnet
• Delete the stored data for the site

Then close and reopen the browser and try again. Let us know how you get on. Thankyou.

Also on day 4 too.....

I had tried clearing just mumsnet but that didnt work. Had to clear all the data for samsung Internet and that seems to have worked. Thanks @BeckyAMumsnet

Tnx Bexky but I went to incognito because the usual browsers doesnt work.. following advice in here and have cleared caches nothing works I cant get in in browser or in incognito so am forced to use the app. I am not an MN app fan