Hope everyone (and O2) doesn't mind but thought it would be helpful to post the answers to our webchat questions here so we can continue the debate before the next webchat. So I'm cut and pasting...
mum-e Says:
June 11th, 2009 at 4:11 pm
Hi Everyone,
Firstly on behalf of O2, I wanted to say a big thank you for your time and constructive feedback during yesterday?s ichat. Your comments are really valuable to O2 and will only make the O2 Joggler & Calendar better.
As promised, O2 have summarised the answers to the main topics raised yesterday and have contacted individuals that had specific questions that we didn?t have time to answer.
If you still have further questions please don?t hesitate to leave a comment on this post or email at [email protected]
O2 Joggler Development:
A) Improving existing apps
? Improvements to Traffic to provide regionalised incident reports (like you hear on the radio) as text in addition to the map
? Improving the weather search
? Improving Connect and Play so it is easier to use
? Enhancing news and sport with videos
B) New Apps
? Messaging has just launched
? Internet Radio will launch in July with 100 regional and national radio stations
? Considering BBC I player
? Considering a Tesco shopping app to instantly re-order saved favourites
? Considering an Apps store where additional apps (free and paid for) can be downloaded. You Tube, Flickr, Twitter could be free
? Considering a recipes App, possibly also with cook along videos
? Considering a national Bus and Train Timetable look-up apps
C) New Hardware
? Considering changing the design so it has a docking station
? May add to the memory
? May add Bluetooth capability
O2 Calendar Development:
? End time to appointments in development
? Syncing with iphone/outlook etc in development
? View calendar on mobile in development
Our Answers to Your Questions:
Q1. Why doesn?t the music respond to I player format?
A1. [O2 Family Team] We suspect user may users mean iTunes? If so, then this is because of the constraints Apple put on their music: they won?t allow us to use their format on non-Apple kit. This is known as DRM (Digital Rights Management) and although they have recently relaxed their stance on this, it?s only applicable going forward (is not to music you already have in your iTunes)
Q2. I?m having problems setting the time and date!
A2. [O2 Family Team] to set time & date, go to setting, time & date. Select Time zone using the scrolling screens (British summer time is the one you need) Then check that the Use NTP box is set to ?yes?. After a few seconds the Joggler should update itself to show the correct time (a**uming it?s connected to your router)
Q3. My reminders are coming late ? what?s the issue?
A3. [O2 Family Team] We?ve heard a few reports of this and are working to resolve ?
Q4. If I could sync it with my Husbands Crackberry it would be a great too?
A4. [O2 Family Team] We are working on making the Calendar more ?mobile?; stay tuned and we?ll keep you posted with developments
Q5. Will it have an internet browser in the future?
A5. [O2 Family Team] Under review
Q6. There isn?t enough memory!
A6. [O2 Family Team] We are working on increasing this, but don?t forget that you can view photos, Video and play music direct from a USB memory stick. And try the Connect & Play feature; using this you can stream music etc from your home PC (or NAS drive or similar if you have)
Q7. What apps will be available in the future?
A7. [O2 Family Team] 2 more games and radio will be next. Then there will be a application store with a selection of new things; we?ll firm them up nearer then time
Q8. I can?t believe it hasn?t got a rechargeable battery!
A8. [O2 Family Team] next generation may well do
Q9. The power supply is ugly ? will this change?
A9. [O2 Family Team] working on it, but remember it?s a transformer as well (similar to that of a laptop)
Q10. Will it be wall mounted?
A10. [O2 Family Team] No in the plans at the moment
Q11. Will updates be available on the next generation Joggler or via online updates?
A11. [O2 Family Team] Updates will be sent direct to your Joggler ? in the same was as you received the Messaging application
Q12. Why should I pay for the O2 Joggler when I can get better online calendars elsewhere?
A12. [O2 Family Team] You don?t need an O2 Joggler to use the O2 Calendar. You can sign up to it on o2.co.uk, use it without an O2 Joggler and there is no charge to use it. The ability to send text reminders free of charge to your mobile and the mobile of others is one of the features of O2 Calendar that is particularly popular with customers
[O2 Family Team] The O2 Joggler provides the advantage of being able to tap straight through to your O2 Calendar without having to power up PC and sign into it.
Q13. I can believe it doesn?t have a To Do List!
I can?t make notes about an event!
A13. [O2 Family Team] We have had similar feedback from other people since launch. Before we start building this functionality, however, we need to get a better understanding of what the customers want and how they want to use it.
Q14. My reminders are coming consistency late ? what?s the issue?
A14. [O2 Family Team]The engineers are investigating the cause. Shall post an update when they get to the bottom of it.
Q15. The Calendar needs a 2 week repeat function and end times for events
I need an event alarm, why hasn?t it got one?
A15. [O2 Family Team] These features are at the top of a list improvements that we want to make to the O2 Calendar service.
Q16. The Instruction manual needs to be better -The guide/manual/online manual is hopeless and doesn?t explain what some of the other functions are/how to use them. I still don?t know what the memo function is for
A16. [O2 Family Team] The Quick Start Guide etc were kept simple because that is what was requested by the initial trial participants, who said that they didn?t want a document that was too long or detailed.