A letter from concentrix or HMRC part 7

[Morgan97]

If you have received a letter from Concentrix or HMRC and need advice or want to share your experience please join us. This is now part 7, the support on here is amazing.

Wonderful update today - HMRC have told me they can't do anything as concentrix are higher up than them so who am I supposed to go to ??!

How are concentrix higher up than them? They have brought them in to deal with their workload and let's face it all of our kids could do a better job!!

I spoke to the complaints department at HMRC and a guy (manager) said someone will call me back to discuss what's going on but they won't be able to do anything as concentrix are higher up and they go off what concentrix tell them so we've got no hope

What an absolute joke!

This is the 7th week they've had my documents and still won't confirm they've lost them !!!!

Gives you so much hope that your personal details are safe but will be your fault if your money gets stopped because they haven't received them!! X

I've spoken to so many "team leaders" and "managers" who all say that they'll sort it and will phone me but none of them have a clue

They've stopped over £100 a week already as it is :(

Omg that's so bad! I hope they get it sorted for you and soon xx

Thank you, me too, another manager is supposed to be phoning me today with an update on whether they have located my documents but I don't have high hopes ! Just wish they would let me send another set but they won't :-/

It's awful that they make you feel guilty over nothing by sending the letter out in the first place then lose you documents. Hopefully a manager will call you back today and get to the bottom of it xx

What a joke twinkle .. Concentrix are a call centre who are employed by Hmrc . They can do smithing liasse with Concentrix for you. They did with mine but only by email ?!!! Wtf !!!! Ridiculous .try citizens advice and mp lovely

Will just keep phoning until it is sorted, makes you wonder what would happen if I didn't chase them up, is a joke really, I've done what they asked and provided the information - they're not doing what they're supposed to and they don't care what they're doing to the people they put through this in the meantime. It's taken over my life at the moment :-(

Well letter number 3 I've sent to them this morning as they told me yesterday they wanted it in writing that I wanted my case to go to mandatory reconsideration, so have sent that along with my payslips I've got so far to prove I'm working over 16 hours a week! Part of me just wants to let hmrc put my claim in for my wtc back and leave it at that and just pay the overpayment back, at least that way it would be sorted but I don't see why I should pay a whole years wtc back when 85% of the time I did 16 hours a week and it was only through being ill I lost money! I had an operation in May this year and was off work 7 weeks without any pay at all and had to claim ESA of which because I was getting wtc they only paid me £4.76 a week!! I've told concentrix about this as don't want it coming back at me next renewal so I've even sent the letter from ESA stating what they will pay me with my letter today. When it comes to appealing HMRC said last night I had to do it through them but then concentrix rang me (yes rang me!!!) stating that my case had already gone to mandatory reconsideration and that I do all my appealing through concentrix as they have all the letters and proof, which I thought made sense! Just hoping my wtc is back next week like HMRC have said it should be.

Can't believe it I got a letter today so no change but April and no year !!! I presume I'm ok tho not bad from May 4 th 14 weeks . I hope you all get sorted girls and I will keep on here giving support . Don't give up fighting . Big thanks to admiral ciara and Morgan for support . Xx

Have spoken to them ...... Still no update........ Still no response from the scanning company .......... Think I should just give up now ! Why should I keep running around after them when they're in no rush !

Fab news Tracey n thank you for your nice words x we can all do this and get through it,I know at times it will be hard and the not knowing is almost unbearable but girls none of us have done anything wrong so stay strong,don't panic and don't give up x x x

Sorry scousejo just seen your post thank you chick. It seems more n more of you ARE getting good news,so fingers crossed for you who are still waiting x x

Great news scouse jobs xx

Good news for Sousejo! I still haven't rang HMRC, I'm not sure I can be bothered with the stress. My payment went in yesterday, (was due today!). I presume my initial renewal went through back in May. A letter from HMRC would be nice but as Concentrix have closed and I'm still getting paid and July 31st deadline has passed, I'm just going to hang fire! I presume my payments would have stopped if there was a problem. I hate ringing officious people. I even hate ringing insurance companies or telephone companies! I am burying my head a bit but when I previously rang HMRC they said it can take 8 weeks and I don't want to make another 0345 phone call just to be told the same. Morgan, it seems, all our girls have came out of this ok. How much money has this Government actually wasted chasing innocent people? I guess it's keeping the guys in Belfast in a job. I still think how stressed they must be!!!!

Stress when I got my first payment from my new claim it went in on a Thursday then my regular payments now go in on a tues. not sure why you got your payment a day early but maybe they've just changed you payment day. Like I said before its the not knowing that's the worst thing about this. It's frightening even thinking about how much money the stupid government has wasted on this exercise.

Payments went in early if paid mon or tues this week due to a bank holiday in scotland hun

I don't get paid till Friday would love to see if my payments have gone down or stayed the same.

Just wanted to post this. Have a wonderful summer ladies as am off on holiday.

Just To let you know my letter was posted on 30 th July a day before Hmrc deadline so I will imagine a lot if us will be getting the letter soon. It doesn't even say a date just the check for the year April blank has been completed x