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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

I don't inspire confidence in clients because of how I look... apparently.

224 replies

Getterfeck · 27/08/2019 18:35

NC’d for this because it’s probably outing and I know my boss’s wife uses mumsnet but I’ve been here a long time (but never screamed at a chapel or been a fan of pombears or cutted up pear).

I had a difficult meeting with a client today, I work in a service industry, agency based so spend a lot of my time in front of clients chatting about the performance of their activity and the returns on their investments etc. I’m good at my job, I’m the head of a team of 8 people who are also good at their jobs and we tick along fine.

The difficult conversation arose because the client is challenging and doesn’t listen to our advice. They’ve done something against our advice which has damaged their performance and the call was to discuss how we move forward on this. All good.

After the call, my boss said (completely out of the blue), ‘None of this would have happened if they trusted us in the first place’.

I agreed and went to leave but he told me to sit back down so I did. He then said ‘you’re the head of XXX department, they should be hanging on your every word not disregarding you completely’......

I agreed, can’t remember what I said but sort of said I’d work on building their trust, and he said ‘they’re not going to trust you, they’re old school and you don’t look right’

Confused

So I asked what he meant and he went bright red and he said ‘you’re not what they expect when they hear you’re head of XXX, you don’t inspire confidence’..

I’m 28 years old (admittedly young for the job), northern, female and fat. I’m a size 18 and I dress well for work and more importantly I know my shit. I get feedback from clients all the time expressing they’re impressed with my knowledge, feel like I and my team are experts etc. I don’t wear a lot of makeup or heels or anything on a normal day but for client meetings I’ll dress up a bit more etc.

Anyway, I wasn’t having that so I asked ‘exactly what bit of my appearance do you think doesn’t match expectations?’ And he then backpeddled and said that’s not what he meant.

I can’t shake it though. I KNOW exactly what he meant, he meant people don’t think I’m capable and judge me before I enter the room because I have the audacity to be both fat and a woman. It’s like you can be one or the other, never both.

I feel completely humiliated and really dejected. I’ve done well in my career, I’m the youngest woman with my job title in a large geographical area (recognised in an industry press publication recently) and I’ve worked bloody hard to get here. No one has handed me any of it and I’m here because I’m good at what I do. I know that, but I feel like I’m never ever going to be ‘as good’ as a man would be in my role, or as a woman who ‘looks right’ would be since a large part oft job is gaining the trust of clients and I just can’t do that.

Right now I want to quit and get a job doing the technical side of my role where I don’t need to speak to clients. Sad I think I know IBU, but I’ve no idea what to do to fix it Sad

OP posts:
TrollTheRespawnJeremy · 27/08/2019 18:37

What an absolute dickhead.

I don't even know where to start with it but he should be dragged over hot coals for this.

NewMum54321 · 27/08/2019 18:38

I think you should be very proud of where you’ve got to and if you like your job then fuck everyone else! I’m sure some of your clients are just going to do whatever the hell they want to however you look. Boss is clearly a completely dickhead.

TheJellyBabyMadeMeDoIt · 27/08/2019 18:39

Asking this on here is going to focus entirely on your being overweight.

Whilst I'm not telling you to discount advice you receive, please also remember there is a thread running on the weight loss forum advocating fasting on salt water (or some such bolloux)

SirJamesTalbotAndHisSpeculum · 27/08/2019 18:39

Jesus. You're not BU.

He is. Absolutely awful. I'm so sorry you're feeling humiliated by this.

Can you take his comments higher up the chain of command and complain about him?

Gizlotsmum · 27/08/2019 18:39

Do nothing. This is one client. I would raise it again with your boss. Ask him to clarify his statement from today. Ask him how you can inspire confidence in other clients but not this one. Ask him for the solution. He will not be able to give an answer to any of these as it is not you it is the client with an issue. You head up a successful team. Remember that.

TheJellyBabyMadeMeDoIt · 27/08/2019 18:40

Oh and yes what an utter bellend he is. Please put in an official complaint about him.

MrsTWH · 27/08/2019 18:40

I would honestly raise a grievance with HR about this - it’s totally unacceptable.

You are absolutely fine as you are, and worthy of being in your role.

AnalUnicorn · 27/08/2019 18:42

That’s nasty. Sounds like the problem is with your client not following advice they have paid for, and your bellend of a boss. It’s hard but try to put it out of your mind and focus on the good feedback your other clients have provided. I expect your boss already regrets what he said even if he won’t admit it. It makes him look like a dick, not you.

BettyBooJustDoinTheDoo · 27/08/2019 18:42

Livid on your behalf OP, please report them to HR.

1CantPickAName · 27/08/2019 18:42

What a Pratt!

By back peddling he obviously knew he’d overstepped.

I would write to him expressing what you have said above about being excellent at your job and never having had bad feedback and that you feel his comments were unnecessary and unjustified. Just to get it in writing that what he said wasn’t on. You could also ask in the letter if he had any constructive feedback going forward?

OnlyLittleMissOrganised · 27/08/2019 18:42

Do you have a HR department you should report your manager!

iklboo · 27/08/2019 18:42

I'd ask him to point out where appearance sits on your personal development plan / capability measures in your contract.

Pursefirst · 27/08/2019 18:43

He is a prick. A cowardly, shite-covered prick at that.

Congratulations for getting to where you are. It sounds like you are fantastic in your role so please, DO NOT switch to non-client facing.

My advice would be to look for another job, still doing what you do. I'm advocating that purely because they don't deserve you and you deserve far more than being shamed by an insipid little toad.

TruthOnTrial · 27/08/2019 18:43

First, awesome, and well done. You dont need any back-patting, just wanted to acknowledge that you recognise how capable and competent you are, and that IS all that matters.

Screw them ans take your skills to another company who will appreciate them!

Its mysogyny and biggotry on the agents part as well as your boss.

I would be careful about being found here though and further jeopardising your role. Better to go than be pushed.

You know how awesome you are and they can go whistle. Go take your great skills to help another company do better than them!

Wine
EarringsandLipstick · 27/08/2019 18:44

I'm so sorry @Getterfeck

I imagine your asshole boss is frustrated about the situation with the client, and is lashing out.

That's no excuse, and I'm glad you challenged him. You need to take it further.

It's also nonsense. Yes, it's true we live in a superficial world where some people make assumptions ie head of xxx will look / sound like this. But anyone worth their salt moves quickly on and judges the person on their ability and performance, which you excel at, clearly.

Templetonstunafish · 27/08/2019 18:44

YANBU. What a fuckin wanker. Is there HR or someone you can speak to? Even just to log it in case he carries on. You sound very impressive to me OP. Do be prepared for some concern trolling on here about your health etc as Mumsnet is apparently entirely made up of size 4 women who only sniff at a lettuce occasionally.

ElspethFlashman · 27/08/2019 18:44

I would have an informal chat with HR.

You need to know how much he's allowed to say to you in this line. Or not allowed.

You need to arm yourself with knowledge, and also give HR a heads up in case this arises again and they are then aware of the history.

Document, document, document!!!

Getterfeck · 27/08/2019 18:44

He’s not a dick, we don’t get on outside of work (I think he’s arrogant, he thinks I’m highly strung and intense as we both discovered after a few drinks at the summer party Grin) but we have a good, open working relationship normally.

He challenges my thinking and my expertise a lot but accepts when he’s wrong and he’s not usually cruel Sad

OP posts:
MrsPerfect12 · 27/08/2019 18:47

This sounds awful, I was in a role that was normally for males over 45. In comes me at 25 and it took a long time to get respect from my colleagues and clients. I feel your pain. Please remember you worked hard to get where you are and you do sound like you know your worth.
Take a few days before making any serious decisions. It might be that you need to move on and if you do make it clear your bosses comments and the exact reason for you leaving.
Maybe ask him on email to clarify exactly what he meant and say the words he used so you can start a paper trail.
Has the client said anything to your boss about you? Do you have an explanation as to why the didn't follow your advise?

SleepingStandingUp · 27/08/2019 18:48

What part of the country are you in op as you mention being Northern?

If your client dismisses professional advice because it's come from a fat Northern lass, he isn't smart enough to deserve to do well in business.

Don't do anything unless it's to speak to HR about your boss

namby · 27/08/2019 18:48

Write down everything that was said while you remember, take it to HR.

NoBaggyPants · 27/08/2019 18:50

You're both not being unreasonable.

You're capable of your job and your appearance shouldn't have a bearing on that, but the reality is that it does. I used to be fat and wasn't aware of the difference until I lost weight, people (men and women) treat you completely differently.

You shouldn't have to lose weight, in an ideal world people should judge you solely on your ability. Unfortunately we don't live in that world, and the reality is that fat people attract a negative stereotype.

AgentJohnson · 27/08/2019 18:50

Anyway, I wasn’t having that so I asked ‘exactly what bit of my appearance do you think doesn’t match expectations?’ And he then backpeddled and said that’s not what he meant.

Good for you. The twat is looking for an excuse and rather than back you up he’s resorted to pointing the figure.

DO NOT FEEL BAD! I know it hurts but he, not you have embarrassed themselves by broadcasting their inadequacies.

You stood up for yourself and rightly challenged him on his BS. You should be immensely proud of your badass self.

I prescribe listening to and/ or watching anything by Lizzo, three times daily until this momentary loss of confidence is banished. Doctor’s orders!

shouldprobablyfeelguilty · 27/08/2019 18:51

Ahh op, I sort of know how you feel. Men can be pigs and it can knock you, you know you’re good at your job so just focus on that.

I remember when I thought I was doing really well, working hard and performing etc and had been invited to a function to represent the company. It was my first proper job and I felt so good about myself, until My boss said ‘yes let’s get penny to get them all excited with some eye candy, then send in ‘jack’ to Do the real pitch’

Anyway, as much as I wanted to leave I stuck the job out and did really well there, far better than ‘jack’

You know you’re good enough, don't let anyone convince you otherwise. You have achieved so much.

Also as a (probably irrelevant) aside, I would bet it was your age he was referring too. Ageism is prominent in many senior successful positions.

GodolphianArabian · 27/08/2019 18:53

It's totally unfair but I know exactly what you mean. Being fat to so many people means that you must be stupid or incompetent. My DH is fat and my own mum assumed he would be practically illiterate!

I hope your boss is sat somewhere hanging his head in shame and saying over and over to himself why on earth did I say that?

I think you sound great and I love that you know you've done well. Hold onto that.

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