Just posted this on another thread...
I'm sad that people are so aggressive when communicating on Vinted. I've bought and sold 100's of items on vinted and until recently, had no issues at all. Sold a fairly expensive leather handbag recently- perfect condition, dust-bag included, etc; buyer received it and said it was damaged -covered in scuff marks and had ink stains inside - and took photos, which I think were done using AI? I asked how they'd like to resolve it and they said they'd accept the bag for £10, as that's all it was worth! When I asked them to send it back (stupidly, at my cost - as I was mortified there may have been issues that I hadn't noticed...) I got a barrage of abuse about time wasting, scam artist, conning people, etc! It was so hostile and awful, I couldn't quite believe it. I did get the handbag back, but I really worried picking it up in case they'd done something to the package for me to find on collection...
I also sold a top that the buyer said in a message that they didn't like as "it wasn't what I thought..." and said they didn't think the photos showed the colour correctly (I've triple checked and the photos are fine). Offered a return as I didn't want spiteful feedback, so they paid to send it back (this is for a £3.50 top). I then got a whole load of abuse once they realised I wasn't including the return postage in the refund, even though I'd followed the guidelines and offered a return.
Some people don't seem to realise that Vinted is not NEXT catalogue or Amazon, where you can buy stuff, try on and return if you don't like it. It's mostly just normal people selling their used stuff? I've bought a few things on Vinted that haven't turned out like I expected, sometimes due to the seller not being truthful etc, but I've chalked it up as experience and either given the item to charity, or re-sold with a better description. What I haven't done is contacted the sellers and threatened and abused them, all for the sake of a £7 pair of gym leggings. I just don't get it and I think I might cancel my other listings as I can't be dealing with that kind of stress in my life.