Video of Starbucks employee in UK branch, part 2

[bd67thSaysReinstateLangCleg]

Setting up the continuation thread.

First thread at https://www.mumsnet.com/talk/womens_rights/4801699-video-of-starbucks-employee-in-uk-branch

Surely It's all on the CCTV?

Possibly not the bit when they went for the phone?

"What the video doesn't show is when she turned me into a newt".

A newt?

The video clearly shows Vanessa asking for a refund and Starbucks ex-manager replying "You're not getting a refund". Ex-manager now claims that ex-manager offered a refund. Ex-manager is lying.

Because ex-manager has lied about offering a refund, we cannot believe anything else that ex-manager has said.

If Vice have seen Vanessa saying nasty things on socials, why haven't they taken and published screenshots? This looks a lot like baseless smearing to me.

And how convenient that all the accusations of transphobic behaviour weren't caught on camera.

There's in-store CCTV footage, surely? Ex-manager can submit a data subject access request for it and publish it.

Ready to dig if Vanessa is taken to court and crowdfunds a defence.

Would there not be in store CCTV ?
If so, it would be simple enough to put the record straight.

Corporate Starbucks want no piece of this. Luna is on thems own.

But you got better!!

How do you know no injury was inflicted? Even if no physical injury, the psychological injury could be serious.

I was once dragged off my bike by a nasty man. I wasn't physically harmed but it severely impacted my life, I was fearful and struggled to leave the house. Was on antidepressants for several years. That's just as much an injury as any physical damage.

No idea if Luna concocted a story. Luna certainly had a lot of thinking time to do so.

The video shows the customer insisting she wasn't transphobic. Would someone who'd just repeatedly called a transwoman a man and railed about gender woo do that? It sounds like she said something pretty innocent and it all blew up.

As for the comments supposedly made afterwards on social media... could be true... but it's natural to go over the top after an incident like that and say things you wouldn't normally say.

I agree - and if she had been it would all have been caught of Starbucks internal cameras, wouldn't it?

Look!

A road can identify as a newt if it wants to - if it feels that all of its life it has been a newt in its very essence then IT IS A NEWT!!! 😡

You're just a transamphibiphobic bigot!

IT JUST WANTS TO PEE!!!!!!

*toad - not road

(I hate you autocarrot, with every fibre of my being . . . )

Would someone who'd just repeatedly called a transwoman a man and railed about gender woo do that?

Believing that TWAM isn't transphobic, at least according to the majority of posters on this board. We might however agree that voicing that opinion in an inappropriate setting, such as a coffee shop, would be transphobic.

Yes, if a dispute over paying in cash really did escalate into 'you are a man' rhetoric, that might be called transphobic. It wasn't the time nor the place to debate gender identity. It wasn't relevant.

But even if that did happen, and we have no evidence it did, Spain's violent reaction wasn't justified.

Although having said that, it sounds like the manager introduced the subject when the customer referred to a female member of staff as a 'lady'. I can imagine how that might go if the customer was already wound up.

Sorry you went through that - and you’re quite right that psychological effects from violence can be extremely damaging. I also sympathise with PPs who commented they’d have found the Starbucks incident very traumatic due to previous experience of violence. My point really was that I felt Dan was putting words into the couple’s mouths in a way that tabloid journos so often do. I wanted to hear them speak for themselves without his stirring. Phrases like “Absolutely horrifying” are classic tabloid fodder. But yes, I do accept that saying it was actually just “very unpleasant” was unwise when people are affected by violence in so many different ways.

Thia doesn't add up does it?

Vanessa was shouting transphobic rhetoric, but even though she had her back to outside, she stopped when her partner started filming.

Luna said they asked Vanessa to come to the till for a refund but she just continued to shout - but she was AT the till in the video. And she asked for a refund and Luna told her she couldn't have one.

'Witesses' but only in anonymous one was quoted - where did Vox find these witnesses? It's all a bit "A source close to the actress said..."

Surely Starbucks will have viewed the full CCTV.

Still, nothing justifiea the violent reaction from Luna.

IANAL but if Luna's not being honest in the Vice interview then Vanessa's been libelled, imo.

I'd LOVE to see the Starbucks security footage.

Luna is desperately back-pedalling now. Them would be better to just admit they's bad behaviour and accept herm's punishment.

Just wondering if the glass doors shattered when someone high-pitch whistled for their dog, and Luna storm-flouncing out of the shop with xer's coat and slamming the doors, as reported, had nothing to do with the damage. 🤔

Sorry, I'm just dying to know this super-important information. Wasn't they non-binary earlier? I thought we'd established she had they/them earrings and everything. Or is he fluid?

(Were there some frilly knickers that override the earrings?)

Or did he just slam the door so hard he accidentally swapped genders with his co-worker?

Or did she take over his gender along with the Starbucks when he quit?

Sorry if I sound like I've just woken up and am struggling to follow the plot. I missed may have zoned out at some point.

It's like an action movie with too many explosions - so much gender going on you kind of get desensitised...

Sorry if I sound like I've just woken up and am struggling to follow the plot. I missed may have zoned out at some point.

Twilight-zoned in, more like.

I keep hoping we'll wake up and it's all been a hideous dream.

No, the ear-rings were someone else, I think?

Luna is 'considering legal action' https://www.vice.com/en/article/k7zbam/luna-spain-starbucks-trans-fired