I'm here - have now had another email saying that the refund went through on Monday, rather than last Wed as she first said, so it may not show for another few days'depending on my bank'. Well, usually refunds to my card show within hours, but will wait and see. Because of my changing shape and size, I order and return a lot, so I do keep a running list of returns, and nothing gets ticked off till I actually see the cash. But Hush are at the point of knocking SweatyBetty off the top spot for poor returns - I think I waited for 24 days for a SB refund after Xmas. Although Boden isn't perfect, one of things they have got right is their customer service, and I've also been impressed by zara this week - which given how rude they can be in store, was a surprise!