Good evening
I had a letter from Concentrix back in October asking me to send in a load of information; banks statements from April, utilities, council tax etc. as they had information suggesting I was financially linked to someone.
I called them up to find out who and why and they gave me a name. I said I was not linked to this person in any way and what kind of link was it?
They said I should send the information in first and then speak to HMRC re getting the details of the link.
I decided I wasn't waiting so called HMRC, they said they had no details of the links and I should contact Concentrix for this info. I started getting annoyed as any financial links they have between me and another are either an error or fraud. I want the details so that I can disassociate myself from this financially before it impacts my credit history.
Concentrix again said it was HMRC who passed the link details.
I called HMRC and spoke to Nick, he spoke to his manager who advised him that Concentrix had now put a note on my case saying that I didn't need to respond to the letter. I asked for this in writing and he told me him telling me was enough as the notes would be updated.
He insisted they had no details for the financial link and I needed to get the details from Concentrix.
I called Concentrix again and spoke to Sarah on Connor's team. She looked into it and after speaking to her manager advised me that the person was actually on their system at a completely different address and that the error was made by their computer system. She said she would get it sorted out and that I didn't need to send the information. She apologised and said that the letter had been sent in error.
Sarah actually gave me the address of the man I'm supposed to be linked to, different number, different street, different postcode.
Fine.
One Month later:
Today I contacted HMRC re a change in my situation, they said they couldn't deal with it as Concentrix hadn't updated the system. I asked if the notes were showing from my last contact and was told just that I had been advised to contact Concentrix. They said I needed to speak to Concentrix to get the notes updated.
I called Concentrix again, spoke to an adviser who said the case was still outstanding so I requested to speak to a manager. I spoke to Cathy a manager on Team 6 ext 703276 who said that Sarah had advised me wrongly, that the case was still to be investigated but because of the wrong advice I didn't need to respond now ( yeah, bollocks I thought).
She said the system would be updated within 48 hours and I asked for written confirmation which she agreed she would send.
However, she said that all the details of financial links came from HMRC in house compliance so I need to get the details of these financial links from them.
I then contacted HMRC AGAIN! and asked to speak to a manager. I spoke to Lesley who is raising a complaint for me so that I can find out where the links have come from and what they are. I should get a response by the 16th.
I will call Cathy again tomorrow to check she has updated their system.
My advice to anyone with a letter saying they are linked to someone financially is call and demand the details before you send any paperwork in. There may not be any link as Concentrix obviously don't know their HMARSE from their elbow.
