Lonely If he's remanded pending sentence, the setting up of accounts, phone cards etc can take 10 working days. This is where my earlier examples of the elasticity of time in the prison system is at peak randomness ('today' meaning possibly on Friday and so on). If he was remanded over a bank holiday weekend, it could take a bit longer.
It's shit, but along with cutting PO numbers, support staff funding was slashed. It's the admin staff that set up and manage all the accounts, canteen stock, process postal orders, phone cards.
The mahoosive Victorian prison near me used to have three full time administrators to deal with this. Now down to one and a 20 hr part time post. No overtime, no weekend working, no temps. Everyone suffers - the staff totally overworked, prisoners' families left in a vacuum, the PO's and the prisoners are constantly chasing for things.
Everyone suffers except those idiots in government making these stupid decisions. A senior post in the MOJ for prisons should mean you spend two days a month actually in a prisons talking and listening.
Blimey, it would seem I'm still quite angry about all this! 