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Original poster

Oodie delivery times

267 replies

Sodie · 17/11/2023 09:06

It's been almost three weeks and not shipped. I emailed and today they have replied saying hopefully will be shipped by the end of next week, or I can reply CANCEL. Anyone else waiting?

OP posts:
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PepsiCoco · 14/12/2023 22:23

Ordered mine a few weeks back and got it in two weeks

PepsiCoco · 14/12/2023 22:24

I ordered the space one for DS but it looks a lot more pink now it’s arrived.

nipersvest · 14/12/2023 22:46

Well, after my parcel going missing as the label was stuck to a delivery that wasn't mine (right tracking, wrong parcel), putting the issue in the hands of Paypal and Paypal refunding me, Oodie have emailed! And are sending out a replacement lol. I don't think they have a clue Paypal have already refunded. Won't be holding my breath, I'll believe it when I see it arrive.

Dee1224 · 14/12/2023 22:50

I wish I had cancelled now - I don’t think my order is ever going to arrive 😾

LardoBurrows · 14/12/2023 23:20

nipersvest · 14/12/2023 22:46

Well, after my parcel going missing as the label was stuck to a delivery that wasn't mine (right tracking, wrong parcel), putting the issue in the hands of Paypal and Paypal refunding me, Oodie have emailed! And are sending out a replacement lol. I don't think they have a clue Paypal have already refunded. Won't be holding my breath, I'll believe it when I see it arrive.

No, I bet they don't have a clue about the refund. Oh well, if the replacement does arrive it will be a nice bonus to make up for all the hassle they've put you through.

WreckTangled · 15/12/2023 08:00

Just got this. I ordered 11th November… ffs.

Oodie delivery times
AngryTigger · 15/12/2023 09:54

@WreckTangled i got the same letter today and had ordered 4th November!!!!!!! Can’t believe this…ffs 🤬

WreckTangled · 15/12/2023 10:29

I’m so annoyed! I’ve requested a refund and when I get paid Wednesday I guess I’ll got for a Kuddly on next day delivery, it will be a lot more than what I got the Oodie for though 🙄

Iftheresawilltheresaway · 15/12/2023 10:41

AngryTigger · 15/12/2023 09:54

@WreckTangled i got the same letter today and had ordered 4th November!!!!!!! Can’t believe this…ffs 🤬

I was the same as you and got that letter. I also ordered on 4th November. I cancelled my order and finally got a response from the support team saying that they will refund. It was in my account yesterday.

Iftheresawilltheresaway · 15/12/2023 10:44

WreckTangled · 15/12/2023 10:29

I’m so annoyed! I’ve requested a refund and when I get paid Wednesday I guess I’ll got for a Kuddly on next day delivery, it will be a lot more than what I got the Oodie for though 🙄

Hi. I got my refund yesterday. I ordered a weighted blanket a couple of weeks ago from Kuddly and just before the transaction was put through I was offered the hooded blanket on promotion price for £25, so you may be offered the same.

tabbycat985 · 15/12/2023 11:03

I've been sent this way from another group, it's almost reassuring that other people are having the same issues because I thought I was being unreasonable!
I'm devastated, I also ordered November 4th but as my tems were on preorder & they're for my household, it didn't matter if they didn't arrive until Christmas Eve (as long as they arrived) but I stupidly ordered again on the 10th for a gift because the sale was so great. Neither order has turned up despite the second order being a regular Oodie that is still showing as in stock.
They've had over £300 from me & I've nothing to show for itAngry

Dee1224 · 15/12/2023 11:08

That’s awf@tabbycat985 - have they offered you the chance for a refund?

LardoBurrows · 15/12/2023 11:38

"They've had over £300 from me & I've nothing to show for it"

That's awful.

nipersvest · 15/12/2023 12:18

Well I never, my missing and already refunded replacement oodie has just been delivered. I feel so bad for those still waiting, but their way of doing business is appalling, the left hand doesn't know what the right hand is doing. Anyone needing a refund and paid via Paypal, just raise an issue with PP, they refunded me straight away.

NecklessMumster · 15/12/2023 12:59

I am very surprised to say I ordered an oodie on the 12th December (Tuesday) and it has just been delivered! 3 days! Having read comments/ seen it on watchdog one show etc I was expecting big problems.

LardoBurrows · 15/12/2023 13:50

nipersvest · 15/12/2023 12:18

Well I never, my missing and already refunded replacement oodie has just been delivered. I feel so bad for those still waiting, but their way of doing business is appalling, the left hand doesn't know what the right hand is doing. Anyone needing a refund and paid via Paypal, just raise an issue with PP, they refunded me straight away.

Do you think it's the replacement or the original order? Either it's a good result especially as you have got your refund. They are going to lose £££ due to how badly their business is run, aren't they?

nipersvest · 15/12/2023 14:44

LardoBurrows · 15/12/2023 13:50

Do you think it's the replacement or the original order? Either it's a good result especially as you have got your refund. They are going to lose £££ due to how badly their business is run, aren't they?

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It's definitely a replacement, I had an email confirming they were sending one out, it had a different order number, tracking etc.

The original one won't ever make it to me, the label arrived but no Oodie!

Stephisaur · 15/12/2023 15:03

I finally received the last of my orders today (pre-order placed 2 November)

I have heard through the grapevine (friend knows someone, who knows someone etc). that the issue with the Fulfillment Centre was with their systems.

During the Black Friday promotional event, their system completely crashed. This stopped the automatic generation of paperwork (packing lists, shipping labels) and so, whilst they knew they were receiving orders, they had absolutely no way of knowing what was being ordered and by who.

They've been manually going through each notification and having to generate all the documentation manually.

Sounds like an absolute nightmare to deal with, I feel lucky to have received anything because apparently there are a LOT of orders that are 'lost' within the system.

Dee1224 · 15/12/2023 16:08

I wish I had ordered via PP🙃

Itsallovernow23 · 15/12/2023 16:17

I ordered on Dec 2nd. Got an email earlier this week offering to cancel bug it arrived today. So don't give up just yet

tabbycat985 · 15/12/2023 18:22

Oh @Stephisaur that makes so much sense as it's such a weird variation of people receiving orders, like no rhyme or reason!

I've just received the email from Oodie asking if I'd like to cancel or wait until January. I'm conflicted because I've saved all year for the proper branded Oodies after finding our house freezing last winter

ProudThrilledHappy · 15/12/2023 19:03

This makes a lot of sense @Stephisaur seeing as so many people are specifying similar order dates still missing, 4th, 11th and 14th November

Dee1224 · 15/12/2023 19:19

My missing order was 7/11. Still no notification of when/if the replacement will be despatched🙃

Pleasegotobed · 15/12/2023 19:57

I’m so annoyed too. They sent me the same email as above about my 5th November order today. They said “oh we’ll send you a discount code in January” fuckers. My kids were getting 3 things for Xmas and that was one of them.

I wondered about reordering as some people with more recent orders seem to be getting them… and I dont want to order a different brand, they don’t have as nice designs I think

Dee1224 · 15/12/2023 20:14

No discount code for me or money off my order and no despatch either 🙃