I made 2 separate orders on the same day at the end of Oct (ordered a pair as gifts then after decided to treat myself a few minutes later ). Second order (O2)stated it was dispatched the following day, but nothing re the first order (O1)
8 business days later, still no news on O1 and O2 still not received by Royal Mail or arrived. Then received an email on day 9 re distribution issues for O1. Cue 3 weeks of back and forth with customer service “chasing Royal Mail” about location of O2 which Royal Mail were still waiting to receive from Oodie.
Over 3 weeks and O2 arrived. I sent an email requesting O1 be cancelled as by this point there was no news re distribution, nothing to say dispatched and I was annoyed as by this point they’d started their Black Friday discounts, so were now cheaper than I’d paid. Low and behold a day after asking to cancel, suddenly Royal Mail were waiting to receive my parcel (with a date of 29th October that they were expecting the delivery, but we were now well into November!). It then arrived a few days later.
I really regret buying from them, there’s been no real apologies, no offer to refund the difference of price etc. Far too stressful for what should be a straightforward transaction, especially given how big they appear to be.
like someone else said, I wish I’d read the trust pilot reviews etc😭