Oodie delivery times

[Sodie]

It's been almost three weeks and not shipped. I emailed and today they have replied saying hopefully will be shipped by the end of next week, or I can reply CANCEL. Anyone else waiting?

My order arrived today after placing the order on 21st November.

Thank you @LardoBurrows and @J007 for your replies re the package. It came in subtle blue bag, I don't think you would really know what it was so hopefully still a surprise!

Delays will be due to Christmas post unfortunately.

I have an oodie .........lovely and warm, I absolutely love it! I look like the red shadow because it's past my knees, and I'm petite. It has a hood and is toasty warm because I layer up. It looks crazy on me but I have no shame.

😁

I think they may have run out of the Book Oodie and can’t cover the order, but I could be wrong, I just keep hoping I’ll receive my order any day now! My order is still showing as: Your order is confirmed. You’ll receive an email when your order is ready.
The last correspondence from Archie was:

Thanks for following up on your order, I am so sorry to see this has still not moved yet. I can assure you that we are just as disappointed as you are.

I'm afraid our customer service team have not been provided with any further updates regarding the delays that our fulfilment centres are facing and as such cannot provide you with any more information.

If you would like to have your order cancelled and refunded to you in full due to this delay, please let me know and I will do my best to action this for you.

We appreciate your continued patience and understanding while we navigate through these turbulent times for our company.

For the most up-to-date information on our UK delays, please use our dedicated Shipping Notice page. Updates and information will be updated for our customers frequently to reflect the current dispatch timeframes. In the meantime, we will be actively working to resolve this issue.

If you have any further questions or concerns in the meantime please don't hesitate to follow up!

The shipping notice doesn’t tell you anything!

So disappointed 😢😤😡

I ordered 4 on the 3rd November! No sign of them at all. Huge cost to me and absolutely no communication, other than their generic emails.
Absolute joke

It’s definitely not a delay due to Christmas. Many of us have been waiting 4+ weeks since we placed an order with only generic emails received.

I really don’t want to cancel as it’s a present for dd, she’s been desperate for one for ages after making do with a rubbish primark one and it was such a bargain. I’m really cross about it such poor customer service, I feel sorry for their customer service team though!

I don't know whether this will be helpful for those wanting hoodies blankets for Christmas presents, but for those thinking about cancelling and ordering elsewhere I can definitely recommend a Kuddly.

Now I've received my Oodies I can compare the two side by side and there is no difference in the weight and heaviness of the material, they are both heavy and as warm as each other. The differences are that the Oodies are slightly bigger as in wider, the cuffed wrists are a bit tight on me and the neck line is looser and lower. The Kuddly is very slightly narrower, but still plenty big enough on me and I am very much on the larger size, so if it fits me comfortably it will fit the majority of people. The Kuddly's cuffed wrists are more comfortable on me and the neckline is higher/smaller which makes it warmer round the neck. I would say, based on my two Oodies that the Kuddly is slightly better made, with a better finish. And obviously the Kuddlys's are in the U.K. so delivery time, even if you opt for the free delivery is still around 4 days and they keep you updated on delivery times.

@Iftheresawilltheresaway with regard to the refunds, you should get an email from them confirming that they have cancelled and arranged a refund (normally it seems from "Stephanie"). Once I'd got that email PayPal confirmed my refund the same day. Unfortunately because their response times seem to have increased to 12 working days people are now having to wait longer for their requests to be acknowledged and actioned. It is a shitshow.

Thanks. Not had one from Stephanie as of yet. Just another from Andrew saying 'thanks for contacting them, how they're doing their best to sort everything and stating 12 working days for responses'.
My first order arrived really quick and as it was early November I thought it would be the same as not too close to Black Friday and Christmas.
I've had no notification of dispatch or cancellation. You're definitely correct in saying its a shitshow. I've had to purchase other gifts as time running out, and this has meant going over budget so I require the refund ASAP. I read on either their website or an email they sent, i can't recall which that they've flown one of their managers over from Oz. Not sure how that is meant to help! He would be of better use ensuring there was better communication to their customers instead of travelling across the globe. Very much doubt his sleigh had a santa sack full of undelivered oodies and refunds.

Very much doubt his sleigh had a santa sack full of undelivered oodies and refunds.

If only 😁

They know they are popular and you would have thought they would have been prepared for an influx of orders with lowered prices and shoppers looking for Christmas gifts or to save on heating this winter.

Is there anywhere to order an official Oodie other than the website? I seee that Amazon have them. Will they be dispatched by Amazon or Oodie?

I need one in time for Christmas but don't want to risk it not arriving!

Facebook marketplace has them. Some people are selling new ones.

Hey all, so I finally have my oodie!!!!! it arrived yesterday on 9th December. Delays have nothing to do with royal mail, this is how I got it...

Original order 8th November
Shared a few emails with customer services from about 2 weeks after order date. When it got to 5th December I had enough and emailed telling them enough was enough, there was obviously an issue with my orginal order and they needed to reorder my oodie to get it to me asap. Told them jist waiting wasnt on as there was absolutely no indication of when I would get that order due to these delays. The next day (6th December) I received a new order confirmation. Checked my old order and it was showing as cancelled and I got an email from customer services saying they'd cancelled the original order and had reordered. The new order came yesterday.... it took only 3 days from order confirmation to delivery after waiting just under 4 weeks from for the original order!!!! 3 days!!!!

Please reach out to them and ask them to reorder your oodies if you're still waiting from early November.

Any advice on how to bring the vacuum packed Oodies to life?

I emailed again yesterday and finally got a response. My item has now been reordered but with no indication of when it will arrive.

If it ever turns up, I’ll be amazed.

I am wondering if it’s just the UK that’s having these issues with Oodie’s service or if it’s a worldwide issue.

I know Oodie say to wash it when you receive it, but I didn't because I wanted to wear it immediately and I couldn't face waiting for it to dry. I just took it outside and gave it a good shake, then hung it up on a hanger for a few hours and it plumped right up.

I have just received the 'your order is on it's way' email for my order placed on the 11th November, i had given up all hope and replied cancel a week ago so was expecting it to be my refund confirmation. Hopefully it will arrive for Christmas 🤞🏻

I've just seen this on the Oodie website on their Shipping Notice page

Our team is navigating through a backlog due to a surge in demand from our sale events.
We understand that waiting can be as frustrating as watching paint dry – and trust us, we're not enjoying the delay either! But rest assured, we're actively working to expedite the processing of delayed orders to minimise the wait and get your package to you as quickly as possible.

UK UPDATES:
Due to these delays, we currently have a 14-business day response time as we diligently work through a backlog of 42,000 open emails.
Our social media team is experiencing extended response time. Please note, this team does not have access to order specific information.
We are no longer accepting new orders for expected delivery by Christmas.
We despatch orders from various fulfillment centers within the UK based on the Oodie items, aiming for the quickest delivery. Please note that delays vary, and despatch times differ.
Over 50% of our orders are delayed over 2 weeks from order date.
Last updated 13/12/2023

Thanks for that info @LardoBurrows. Presumably some of those 42000 emails are repeat requests for updates, but given that not everyone who is waiting for orders will have emailed, that’s one heck of a lot of angry customers!

Saying that any new orders won’t come until after Xmas will also reduce the number of orders from those who would have ordered Oodies as presents over the next few days or so. What a mess!

I got my reorder confirmation, (replacement for the one they ‘lost’) early Wednesday morning. I asked for the reorder on Saturday, but my request was ignored until I repeated it on Tuesday.

I have not received a shipping notification and have little faith in my order arriving at all, never mind before Xmas. I am now having to buy another present to replace it - money I could have used elsewhere 😾

I got a response from the customer support team overnight to say they are inundated with emails and will try their best to cancel the order, however I may still receive it. All I'm looking for is my refund. They said I will have my refund aa soon as my bank clears it, so I will hopefully have in next few days. Hope you all get yours or your refunds.

Just saw an email from my bank to say they have been notified by oodie that they are sending my refund. So that's my saga over with.

I sent an e-mail on Monday asking to re-order my Oodie (originally ordered in 4th November) and a possible refund for the inconvenience and received the following reply:

Thank you so much for your response.
I am incredibly sorry for the delay you have experienced on receiving your order, and for any inconvenience this has caused you. I truly share your frustration and disappointment with you.

As you now know, we currently have significant delays at our UK fulfilment centre due to thousands and thousands of orders placed in recent weeks. This means many orders, just like yours, are sitting stuck in our fulfilment system and are waiting to be packed and dispatched.

I can assure you our fulfilment team are doing everything they can to get through this backlog, but unfortunately this process has been much slower than we had hoped for.

The team are trying to get as many orders out as possible, and each day, they are increasing their capacity. They are also working shifts over a 24-hour period, so orders are being packed and dispatched day and night to try and get through this backlog as fast as possible.

Your order will indeed be dispatched, but unfortunately I cannot give you a specific time and date at this stage. We understand these delays are incredibly frustrating, and we know that not being able to provide you with clear timeframes is equally as frustrating.

If you wish to cancel your order and receive a full refund due to these delays, please let me know at any time and I can action this for you. If you do not wish to cancel your order and are happy to wait a little while longer, I must kindly ask for your patience until your order is dispatched.

I have also popped through a £10 refund on your order as a further apology for the delay. You should receive an email notifying you of this shortly. Depending on your bank, it will take 2-5 business days for your refund to process back to your account.

Result! but no mention of re-ordering, now I will have to sit and wait!
😳😠

Glad your refund is on its way back to you @Iftheresawilltheresaway . You may still end up receiving your Oodies in due course like some of us on here, which will then be yours to keep gratis.

Thanks. I'm not holding onto receiving any lol but so glad refund on way as it can now pay for other items. I ordered the book and pizza ones. Pizza was a gift and book one.
was for me as I'd ordered a plant one for a gift and recipient loved it, so I thought I'd treat myself. That order I received within a week. Disappointed in not receiving them but unlike many others on here it was just one of mine that was a gift and I've now got time to get something else.

My refund is now in my account. Order is showing as having been cancelled. Didn't think I'd receive it as soon.