Mothercare carseat reduced from £119 to £9!

[stripeyknickersspottysocks]

Thought this is a total bargain.

carseat

'not available' then is a bit of poetic licence.

I'm not fussed, it was a chance on a cheeky deal but they could send an email saying 'sorry, we buggered up, work experience Nigel has been taken round the back and forced to endure nursery rhymes for 8hrs as punishment'. Be honest mothercare, you made a mistake. We all do it. Now have a good long think about your choice to lie, which is worse than the genuine mistake. Isn't it? Tut tut.

Well surely if someone made a mistake you don't want to seek to profit from that?

That wouldn't be very nice.

It could be one of our daughters or sisters who cocked up. Would you want thousands of people taking advantage of their error and then complaining because the company refused to honour a ridiculously low price?

Come on. It's just greedy.

An honest answer and a bit of humour might save the poor telephonist being inundated with more calls

Though I agree if the price was genuine it would be fair enough - but it was a mistake.

I also think they should have been upfront about it. But they are offering free postage on next orders.

If they had emailed to cancel on the basis of a cock up misprice then I would not be complaining as it would be covered by their T&C's.

Their reason for cancelling is due to the item being unavailable. Thanks to insertexpletive I have stated I am happy to wait for it to become available / collect from the local store as per our binding agreement.

I don't mind missing out on a bargain but I am not happy with how they have cancelled these orders outside of their own T&C's. Will wait and see what response I get :)

Actually - what the woman on the end of the phone told me was that we were all going to get another email (in addition to the 'standard' one that we've all got this morning) explaining what had actually happened and offering us a goodwill gesture.

I queried that becuase the free p&p was mentioned in a postscript - she went away and checked, and then came back to apologise. Apparently we're now not getting another email. It's been a bit of a disaster for MC. I wouldn't like either my daughters, sisters, brothers or sons to have been responsible, but I think MC are big enough to shoulder the error.

Flight, you're so lovely. And right. And I bear the person who made the mistake no ill will. In fact, I hope they're not being made to feel terrible. But the email is from the customer service people who are overthinking it. Just email and say 'oops, sorry'. Come on mothercare, man up.

It is interesting though that it is the 'little people' who have to suck it up.

There is another thread on mn talking about a mum who got back 20 mins late to her car after having to stay with her autstic son.
Most replies are along the lines of "your mistake" "not fair, but council are right to get you to pay up your fine"

When large organisations make mistakes though, we should not hold them accountable?

I would not want individuals to get into trouble for this, but Mothercare are very clear about their T&C's when the mistake is on the consumer's part - I was told last year that I could not return an item because it had been more than 28 days since the purchase, even though I tried to explain that I had difficulty due to a string of illnesses in the family.

the distance selling regulations say that the order is only confirmed when the retailer accepts it, or similar.
placing an order online is only your offer to pay that price, the retailer then has a chance to accept/reject it.
weird but true.

mothercare shouldn't bullshit though, they should have just said this was a glitch and they can't despatch for £9. it will cost them almost that in packaging and courier fees

But did people really think they;d get a £120 car seat for £9. It was IMO very obvious it was a typing error on the website. Chane your luck obviously, but not sure I'd complain if my order was one of the cancelled one. It was always going to happen.

An an email of confirmation isn't, AFAIK, legally binding. They can still cancel. Normally within their T&C too.

They confirmed our orders, by email yesterday so accepted our 'offers'

I didn't mean you, Named...you weren't complaining! Loads of people are though. I thought your bit about Nigel was very funny

And I was after one of yours anyway!!
But I thought they were just stock clearing.

Fair point about M'care being disingenuous, there's no need - plus I hold a grudge against them for something else, ages ago.

I'm not quite sure what this has to do with autistic children and parking fines...I wouldn't expect someone with an SN child to have to fork out, though have noticed people on here tend to be funny about parking fines etc.

I'll admit that I am ranting a bit

On holiday, pissing down with rain and trying not to eat all the lovely food that have just bought for dc for a carpet picnic - I have had better days!

I am sure that when such situations have come up before it has been the case that orders have LEGALLY not been fulfilled and orders cancelled.

Very very occasionally a company may fulfil orders as a goodwill gesture, but this is far less likely these days because of the internet. These errors get passed round forums like MN and mon eysavingexpert and literally 100s of people order, some taking complete advantage and ordering more than one.

Of course hey are not going to be able to fulfill 100s of orders of an item.

And also, when 100s of people are on the site ordering the chair the site will not be able to keep up with the out of stock comments either, even if it is a genuine price.

Ah well would have been nice but it shows up peoples true natures those that ordered 15

There has to be consideratin in order for a contract to take place IIRR. This is normally MONEY. Has money been taken out of your account when you order or when they confirm your order? Or do they only take money out of your account on dispatch? If the latter than I am not sure there is yet a contract in place. But it is years since I ever studied any business law stuff (I am in no way legal) so may be entirely wrong :)

I queried the T&C's and got this:

"Thank you for your e mail,

payment is not taken ,until goods dispatched ,so no contract is entered at ordering stage,if you read the Terms and Conditions;
Order: You can submit an order for products to mothercare.com by completing the details required on the order summary page and clicking the send order button. All prices are reflected in £UK Sterling and include VAT where applicable, providing delivery is to a location in the UK. Orders outside of the United Kingdom may be subject to an additional charge. Goods supplied are not for resale. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/ debit card payment is approved by your credit card/ debit card company.
2a. The display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us Acceptance of order: We will notify you of our acceptance of your offer to purchase by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions*. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit and debit cards are acceptable as payment for orders via this site. Gift vouchers are not accepted.
*but subject to our right to withdraw such acceptance where your offer relates to goods that have been priced below that which we intended #####################################################################################.
This was a human error,which was corrected as soon as possible.

You had received an auto sent e mail,this will be followed by another explaining this error.
Thank you

Kind Regards

Viv Rafferty
Customer Care Advisor."

The ###'s were really in the e-mail btw.

'Viv' seems to think we are getting another e-mail...?

i paid online but money hasnt gone back into my account, how long will that take?

its showing it has come out but not as from mothercare iyswim, like that holding place it goes to?

Just got an email saying they're honouring my order and sending me the seats - result!

Not really

how did you manage that said ??

did you get the cancellation email?