Mothercare carseat reduced from £119 to £9!

[stripeyknickersspottysocks]

Thought this is a total bargain.

carseat

Said - does that mean they've stopped shipping them??

email saying my order has been cancelled :(

Thank you for placing an order with Mothercare.

We regret that unfortunately we have had to cancel your order (details below) as
the item(s) you requested are not currently available.

If you ordered online, by telephone or by mail order & paid by credit/debit card
please note that your credit/debit card has not been charged for this order.

If you ordered by telephone or by mail order & paid by any other method we are
currently processing a full cheque refund which will be posted to your billing
address as soon as possible, please allow a maximum of ten working days for
receipt.

If you placed your order instore for a full refund please visit any Mothercare
store, taking with you your receipt and a copy of this e-mail. If this is not
possible please write to us at the address below (enclosing your receipt and a
copy of this e-mail), and we will arrange for a refund to be posted to your
billing address.

I was one of the first, don't see how it cannot be available...

No email to cancel to me yet, but I am sure you ar right and it is just a matter of time...

Just got the same email

"Thank you for placing an order with Mothercare.

We regret that unfortunately we have had to cancel your order (details below) as the item(s) you requested are not currently available.

If you ordered online, by telephone or by mail order & paid by credit/debit card please note that your credit/debit card has not been charged for this order."

Just got same email cancelling order, bah.
Offered free P&P on next order (whoop de doo) as way of apology. Ah well.

But surely the items were available when you bought them and got your order confirmed? They couldn't have confirmed order if items weren't available??

This reeks of someone trying to cover up their mistake...

I have sent them an email....

Re Mothercare order *

I have just received an email stating that the order I placed yesterday has been cancelled due to the items not currently being available.

My unsdertanding is that this is a long-term product that is also stocked in your stores. I am curious that this product is not avaiable, and wonder instead if you have just decided that a pricing error means you will cancel your agreement to sale.

Your website is very good an indicating when items are no longer in stock and this was clearly not the case when I ordered yesterday.

I am happy to wait until this product comes back into stock, or collect from my local branch - at the price you agreed when sending me my order confirmation.

I look forward to hearing from you as a matter of urgency.

Kind regards
Insertexpletive

From the Mothercare T & Cs - the relevant bit is the last para ;

Acceptance of order: We will notify you of our acceptance of your offer to purchase by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions*. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit and debit cards are acceptable as payment for orders via this site. Gift vouchers are not accepted.

*but subject to our right to withdraw such acceptance where your offer relates to goods that have been priced below that which we intended.

But they have not said that they are withdrawing their accetpance due to a pricing error, only that the item is no longer available...

Bed thread anyone? I still didn't get mine

Cancelled order here too

Was worth a try though!

Cancelled order here too

yep, cancelled mine too! :(

what's the mothercare email address? can't find

I have my email here too. insertexpletive is right, as far as I can see they can't cancel under the T&C if the item is unavailable - although they can cancel if it is advertised at the incorrect price - but that IS NOT what they have said in the email. I have emailed them a complaint pointing this out and telling them I expect the order to be fufilled with the item ordered or a comparable product.

You have to go to the website and send the complaint through "Contact Us" at the bottom right of the screen.

Another cancelled order here :(

I have emailed them through the website quoting their own terms and conditions and stating that I wish to see our agreement honoured. They have emailed to say a response should be sent within 48hrs.

Will update here with any response I get. My sister who I alerted to the deal yesterday is also emailing the same complaint

Also, the order has vanished from my account when I log in. Is this normal when they cancel orders or are they hoping I will forget I ever placed the order??!

Another cancellation email here - I've written back to them to complain and query why the item is no longer available.

Imarriedafrog you are probably right, but think I will chance my arm as feel they are a company which should honour their contract.

The reason that they have given for cancelling is not covered by their own T&C's.

Advice from Consumer Direct is to write to Mothercare and send by recorded delivery stating that you believe they have breeched their contract.

I have emailed them already, so will wait for their response. To be honest, knowing me, the 'fire' will have dulled in 48 hours and I will not follow up anyway.

cancelled here too :(

Are you Mothercare, Frog?

I'm on the phone to them right now - a very nice, but obviously harrassed woman has informed me that they'd made an error with the price on the website, and on that basis they've cancelled all orders. It appears that they would have lost too much money to go ahead with fulfilling orders.

As a "goodwill gesture" we won't be charged for p&p on our next order. Whoop de doo.

Wouldn't like to be in the shoes of whoever made that website error!

Och well.

They've taken it off the website altogether. The thing is if they're using the not available excuse, then they're shooting themselves in the foot because they now can't sell any stock they do have can they?

Perhaps they genuinely have none.

Looks like they have now made two errors then as the email to cancel talked of no stock, not pricing error...