I'll echo Savage & Esme - I did not give two hoots what the hospital rooms & Delivery suite looked like. I also didn't do a tour, But I do remember thinking I was quite impressed when I saw cleaners! Mine is an old hospital that I've visited a lot through the years with family members and it hasn't changed much for many years. I was just happy to have in the back of my over-anxious mind that everything I could have needed should anything have gone off track then the hospital had all the services on site and I wouldn't need transferring. (To an extent)
Autumn, I don't think your CCG will actually be able to do anything for you. They will advise you to complain directly to the service first. If they are any good they can take the details of the complaint, but they can't really step in or anything, especially within the timeframe needed. I'd definitely be raising it with the MW team and the related hospital departments though. I do like the suggestion of just turning up and sitting waiting. I know not the best plan for the day, but I recently did this at my local surgery for an appointment for DD (they said there were none) and before I even got to my seat a vacant appointment cropped up that afternoon... I hope they get their act together soon.
xx
Nurse - my book told me to do the BM, to give a more familiar flavour whilst introducing new flavours. I have no idea if it helped! It was a free book as I was signed up to emails and crap from bloody everywhere!
I am too tired to watch OBEM this week and I'm back at work tomorrow as DDs spots are clearing (although still a bit weepy)
but she's off to nursery in the morning. I'm not quite sure how I'm going to get us both out of the house for 7 when I haven't really been out of bed much before that this last week!