DD12 goes to a weekly Musical Theatre class which costs us £200 per term.
This summer they are doing a performance, two weeks of rehearsals followed by a dress rehearsal and three performances across two days. It costs £150 per child to take part and tickets for the show are £16 each. We have to provide a costume. Driving her to and from rehearsals and performances (an hour round trip) has taken some juggling with work, younger DC etc but all fine, that's what we agreed to.
A couple of weeks back they sent out an email stating "we expect all parents to chaperone or help out backstage for at least one performance or the dress rehearsal. You must let us know which performance/s you will be volunteering for by completing this form by X date". No "please" or "if you are able to" or "we would be grateful if", just a straight up demand.
When I dropped DD off this morning I spoke to one of the managers and politely told her that DH and I are unable to help. I explained that DH will be at work during the dress rehearsal and first performance and I will be looking after DD's younger brother, then for the other two performances one of us will be in the audience and the other will be at home with DS as he would not be able to sit through the show due to SEND. She responded with what I can only describe as a lecture, about how they "do expect all families to make arrangements" because "it really isn't fair on the parents that make the effort" and if they don't have enough chaperones the performances can't legally go ahead and "it's the children who will suffer if parents don't support the show". This was all delivered unnecessarily loudly, I got the impression she wanted me to feel embarrassed by other parents and staff hearing.
AIBU to think I shouldn't be berated for not supporting a business that I pay £600 a year in class fees to, in addition to the nearly £200 it's costing us for DD to do this show + tickets? Not to mention DD has given up several days of her summer holiday to help out at their under 5's dance workshops, for which they also charge parents a small fortune!
I don't want to stop DD taking part in future because it's good for her confidence, but I don't feel it should be my responsibility as the customer of a profit-making business to ensure their events are appropriately staffed. The only way we could make this work is if one of us doesn't watch the show, and helps out backstage instead but DD would be disappointed that we hadn't both seen her perform, plus we've already bought the tickets.