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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Would I be unreasonable to complain to school

203 replies

geekygardener · 17/06/2026 19:20

Hello,

Today one of my dc took part in a sports event at school. The event was an all day thing. Dc is in secondary school.

Unfortunately, in the morning, my dc suffered an accident when another child hit her with the equipment. Complete accident and I don’t blame the other person, who did apologise. I also fully understand that accidents do happen, especially when lots of children are doing sport. I am not one to worry unnecessarily and I am not one to complain easily.

When I went to pick dc up from school (an hour and a half after normal time as the event went on past school hours) I immediately noticed she looked completely different. She was getting in the car and it was sunny, so I couldn’t see her closely at first, but it was strange because of how different she looked in her face.
When she was fully in the car I could see that she had two black eyes and pretty bad swelling on her nose and between her eyes. There was/is bruising across her nose and a small cut. It is quite obvious that her nose is broken.

Dc explained what happened. She did tell me she had a headache and felt dizzy all afternoon. Teachers witnessed the incident, which included DDs head being knocked back quite violently, and told her that as they were in the middle of the activity they would see how she was afterwards. Despite this no one did check on dc and no one sought or applied first aid. There was time between activities where other staff were present and no one said or did anything.

Later, dc told a member of staff that she had a headache and felt dizzy and was told “it’s just a bump“ and to carry on with the next sporting activity.
One teacher eventually did offer an ice pack but this was hours later and dd declined (this teacher wasn’t part of the event and saw dd in between the activities and seemed quite shocked upon seeing her face) . Dd is extremely shy and said she felt uncomfortable and bad for the other child so declined the ice pack. I told her I think she should have concentrated on her own well-being rather than worry about others but really staff should have assessed her because lots of people decline treatment after an accident due to shock or adrenaline. Dd said she didn’t want to make a fuss and tried to play it down, which I believe because this is how she is.

No one checked her for concussion or showed any care during or after the incident. No one contacted me to give me the heads up, or even allow me to make a decision to seek medical advice. Dc was left to carry on the day (hours as this happened first thing) despite feeling rubbish. No one did anything as the day went on despite the swelling and bruising becoming more severe.

If I was in charge of a group of children (which I often am) and saw a child with this level of swelling and bruising I would most certainly be concerned, be providing first aid and notifying parents.

Dd does not want me to contact the school. She is embarrassed and says she doesn’t want to cause a fuss as she is fine now.

I am not in the habit of overreacting and making small injuries into something they are not but every time I look at dd I feel sad, sorry for her and furious that no one helped her. Luckily nothing more serious happened but I feel it’s negligent to not consider the possibility when a child suffers a head injury.

Despite dd asking me not to approach the school, I feel that I should. I feel like they need to look at their first aid procedures and maybe reflect on this to prevent a much worse outcome next time.

It doesn’t help that a friend of mine lost her little boy recently due to a head injury from him falling over. It’s made me quite conscious of the dangers and I feel quite angry and sick that this could have been a lot worse and no one checked. Her face is quite a mess so it’s bad enough as it is.

AIBU to contact school. If people think I should what would you say?

OP posts:
Restlessdreams1994 · 17/06/2026 21:12

OP is correct, a broken nose does not require any immediate treatment unless there is ongoing bleeding. It cannot be properly assessed or treated until the swelling goes down which takes at least a week. A conscious alert child with none of the red flag signs for head injury also does not need to “go to A&E NOW” as some previous posters are advising, nor is OP a neglectful parent for not doing so.

(Doi: A&E doctor)

velomumhackney · 17/06/2026 21:14

she told the teachers she was dizzy
she told you she was dizzy

her face and dizziness are telling you that she may have concussion.

SailingYachty · 17/06/2026 21:14

Wow, I would be so angry with the school teachers, that’s fully neglectful, yes you should raise a complaint. I’d be thinking formal written complaint headteachers and governors for that level of lack of care. Then they should have to take it seriously.

Restlessdreams1994 · 17/06/2026 21:15

Nearly50omg · 17/06/2026 20:49

They will xray it and may need to operate on her depending on whether she has broken bones in her face! You are under reacting as much as the neglectful school have! Also from a legal point of view and social services etc too she needs checking in hospital

There is no x-ray for a broken nose. Surgery is rarely done and only once the swelling has gone down.

IndigoBlueMauve · 17/06/2026 21:16

Yes, of course you should complain. With pictures! Completely wrong not to assess immediately. Even if the damage wasn’t apparent or the incident witnessed, your daughter should’ve been offered first aid, monitored by the teachers and you should’ve been contacted as it became clear it was significant enough to require medical attention. Hope she’s doing okay and gets sorted out at minor injuries.

Pessismistic · 17/06/2026 21:17

Hi op I think you should tell your dd that you need to contact the school as they need to learn from today next time could be a worse outcome. Just draft an email or make an appointment to see the head teacher either way it’s there duty of care needs reviewing asap. It’s not about fuss for your dd. I hope she’s ok.

MyKindHiker · 17/06/2026 21:21

geekygardener · 17/06/2026 20:47

@countrylife00 we are sat waiting in minor injuries

Hope she’s ok.

Sorry for the mumsnet panic but i’m a first aider for a football club and it just gets drilled into you how dangerous head injuries can be and 2 black eyes is a big red flag for a brain injury.

Yes, you must complain to school. She should have been removed from sports immediately. Sadly there are multiple cases of kids who have died having been made to continue sports with concussion

summerebels · 17/06/2026 21:21

Shocking, this would not have happened where I work. Please escalate, hope she is ok.

MyKindHiker · 17/06/2026 21:22

Restlessdreams1994 · 17/06/2026 21:15

There is no x-ray for a broken nose. Surgery is rarely done and only once the swelling has gone down.

This is true.

it’s also true though that 2 black eyes is a huge red flag for a brain injury and carrying on with sports with a brain injury carries a massive risk of death. It’s really that serious.

worldshottestmom · 17/06/2026 21:23

What an utter disgrace. I am baffled as to how they have failed to meet their duty of care quite so badly. Not only that, but it also comes under a possible safeguarding breach and serious health and safety protocol failure.

You should request copies of the school's accident/incident report and any safeguarding records relating to this. Also, make a formal written complaint to the headteacher. If they are just as useless, then escalate it to the schools governing body/academy trust/local authority. Hold onto any evidence of medical treatment that you receive now from the hospital.

At the end of the day, she is your precious baby girl and this could have ended so, so much worse. These people get paid to keep our kids safe. A failure of this significance cannot go uninvestigated, or unpunished. Give them hell.

Restlessdreams1994 · 17/06/2026 21:24

Notyouagaindear · 17/06/2026 20:04

I think many of us are concerned due to the mention of 2 black eyes - in case it’s the “raccoon” sign. Apologies if I missed it but I wasn’t sure if she had also hit the back of her head after being struck eg if she fell to the ground.

The “raccoon sign” is when bruising around the eye(s) develops 2-3 days after head trauma due to blood leaking into the tissues from a basal skull fracture. Bruising around the eyes immediately following a direct blow is not the same thing.

PurpleThistle7 · 17/06/2026 21:24

I would absolutely query this. I got a text from the school when my daughter came to ask for an ice pack and it was a pre existing injury that she just made worse running around. So I’d definitely expect contact if she got hurt at school.

Bethany83 · 17/06/2026 21:25

I am a teacher. This is absolutely shocking and I am very surprised. I would go straight to the head. Your daughter was failed.

Restlessdreams1994 · 17/06/2026 21:25

MyKindHiker · 17/06/2026 21:22

This is true.

it’s also true though that 2 black eyes is a huge red flag for a brain injury and carrying on with sports with a brain injury carries a massive risk of death. It’s really that serious.

This is only a concern when it develops 2-3 days post injury, not if it is immediately present following a direct blow to that area.

It is a red flag for a basal skull fracture, not a brain injury as such, although there may be an associated bleed or injury to the brain.

Sassylovesbooks · 17/06/2026 21:25

I work in a primary school and in my opinion, yes you should contact the school. Any head or facial injury should be seen by someone medically trained and you should have been contacted.

It doesn't matter if it was sports day or not, your child has been injured and no one bothered with her. You equally need a conversation with your daughter, because she absolutely needed to speak up.

When I was at Junior school many years ago, my friend gave me a piggy back, and dropped me. I hit my head on the concrete playground. Back then, there was no first aider, and although someone looked at me, I was sent back to class. I had to walk home, the school crossing lady stopped me from walking the wrong way home, and pointed me into the right direction. My Mum used to meet me half way, and when she saw me, I was talking gibberish. She managed to get out of me that I'd hit my head, and took me to see the GP. I had concussion, and the GP wrote a letter to the school because no one realised.

Personally, I would take your daughter to the GP for a check over, to be on the safe side, especially as she's been dizzy with a headache.

TeaCupTinsel · 17/06/2026 21:26

I'd be taking her to seek medical attention immediately. Going now is a good shout as it will probably be quiet as the England match is on!
For two black eyes and a swollen/potentially broken nose I wouldn't fuck about.

I would also write a complaint to the school (I am also a teacher!)

Brideofclover · 17/06/2026 21:27

geekygardener · 17/06/2026 19:52

Thank you @Nicnak2223at least someone is making sense. I am taking her to the minor injury clinic now. Some posters would have her blue lighted to A and E and anything else is neglect snd dc should be taken away ! No wonder there is hours and hours of waiting in our A and E departments.

No, most posters would’ve taken one look at her when she got home/in the car and taken her straight there!!!!

MyKindHiker · 17/06/2026 21:28

Stressedoutmummyof3 · 17/06/2026 20:18

So why are you angry with the school then? They didn't get her any medical attention but you also waited hours to get her any attention.
I can't understand why you didn't take her straight to A&E or minor injuries. I don't think you can be angry with the school when you behaved the same way.

because anyone with any first aid training (as teachers on sports day should have) will know that if there is a risk of someone being concussed they must stop sports immediately. And headache and dizziness are concussion symptoms. The risk of getting a secondary knock or even just moving head rapidly with a concussion is that the child gets a bleed to the brain which either kills them or leaves them paralysed. The risk is that severe. Not to mention 2 black eyes being a red flag for a serious brain injury.

Luckily she seems ok and i’m sure in this case the 2 black eyes are just a broken nose and not a brain injury but all these symptoms are things every school and sporting club will be looking for and getting kids to hospital if they occur to be checked

FieldInWhichFucksAreGrownIsBarren · 17/06/2026 21:30

Our policy for any head injury is to contact the parent/carer to arrange for the child to be collected asap.
The school have failed in their duty of care to your child and should absolutely be held accountable.
I'd be fuming.

Notyouagaindear · 17/06/2026 21:33

This still doesn’t negate the need to have her assessed at A&E though, bearing in mind that the NICE head injury guidelines recommend assessment in the event of persistent headache. The point is, she still needs medical assessment in a situation like this.

youalright · 17/06/2026 21:33

A&e will be empty if you go now everyone will be watching the football

Brideofclover · 17/06/2026 21:34

geekygardener · 17/06/2026 19:30

I wanted to add that they also let dd out to walk home alone after the event.

Yet you picked her up?
(second comment as I thought you said in your op you had picked her up)!
Anyway…..
YANBU to complain to the school but you are very unreasonable yourself to have not taken her as soon as you saw her!
I’ve raised three boys who have suffered varying degrees of injuries over the years - how you’ve described your daughter I’d have had them there in an instant instead of posting on an internet discussion board moaning about the school!!!!
I was honestly waiting to get to the part in your first post that you were at the hospital!
I hope she’s ok and I’m sure she will be, but I shake my head at people who sit and wait when a child gets a head injury!

TheBlueKoala · 17/06/2026 21:35

My DS secondary school calls as soon as something is off- parents are in and out fetching children for tummy aches and fatigue and you name it. But better safe than sorry I suppose. @geekygardener I can't believe nobody reacted. Let's say they are all psychopaths who don't give a shit about children. Still they ought to have called you right away if just in order to cover their asses if nothing else.

Cherrysoup · 17/06/2026 21:49

I’m appalled at everything! Why did you not, on seeing the state of her poor face, head straight to Minors? A friend broke her nose (horse kicked up a chunk of ice) and had to have surgery-deviated septum, I believe. Had this happened at my school, parents would have been called and asked to take her to Minors as a minimum.

Cfcbaz · 17/06/2026 21:54

Yes I would definitely contact the school and complain! I can't believe they didn't even contact you or do an incident form. They have failed their duty of care. Also if she didn't have obvious signs of injury, would your daughter of told you how bad the injury was and then without the school's input you then wouldn't even think to look to for signs of concussion.
You should definitely ask if they completed an incident report and ask about their Safeguarding and first aid policies.
I remember in secondary school I walked into a door as it was closing and banged my head and they made my mum get me and told her she has to take me a&e as it was a head injury and I had a little bump, although I felt fine.
I hope your daughter is feeling OK.

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