I’m genuinely seeking the opinion of people who aren’t emotionally tied to this and am completely open to hearing if I’m in the wrong.
My daughters have been at the same cheer club for four years. I’ve always had what I thought was a good relationship with the head coach/owner, and she has genuinely helped my daughters develop.
Over the past year, training increased significantly, and so did the cost. What had been around £450 per term for both girls rose to around £1,400 per term. The owner acknowledged that this was a big jump and offered most parents monthly payment plans. I was paying just under £450 per month to keep the girls training.
Across four years, I’ve raised three concerns:
- Progression/communication – One year there were no competitions, and sessions are closed to parents. At the end-of-year showcase, my daughter performed the same routine she’d done the year before. I was confused, as I’d regularly asked how she was doing and had always been told sessions were good. I raised that I would have appreciated clearer communication if she was behind or not progressing as expected.
- Competition scheduling – At one competition, my daughter’s solo slot (and another child’s) was moved in a way that meant the rest of the team wouldn’t be present to support them. The owner said it would be unfair to expect other families to change travel plans. I understood that. However, she then said that if our girls didn’t support them before they flew back, they wouldn’t be allowed to compete. Myself and the other childs parents felt the expectations weren’t being applied consistently and raised that concern.
- Uniform reveal filming day – The club announced an exciting uniform reveal/photo day. However, children whose uniforms were still being paid off on instalments couldn’t take part despite it being a 'team event'. I queried this privately, saying I understood the business side but felt it could feel excluding to the majority of children whose parents were on payment plans (which had been offered to parents by the club to support affordability as costs were previously around £400 a term, but gone up to about £1400 just speaking for myself).
Following this, the owner said the club no longer felt like a fit for our family and ended both girls’ memberships. My daughters are devastated - I've been paying this years fees since September for a mix of tumble solo and Cheer team, cheer choreography camp, routine days, etc. Their first competition of this season is in March and she's removed them.
There were no safeguarding concerns, no aggression, no public confrontation – all concerns were raised privately and in writing.
So AIBU for raising these 3 concerns over time? Or does ending the children’s places feel disproportionate in this situation?
I genuinely want perspective.