Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

Hopefully with the manager having a word she will learn not to act like that with customers again. Better to have the lesson in a job she's not that keen on than one she really wants long term!

Full of teenagers who will hopefully learn how to be decent employees.
How else does she expect to learn?
Ridiculous of her to be upset. Learn from it and move on.

Sounds really annoying. Perfect experience of annoying things. You don't have to solve this for her.

It is the height of rudeness to carry on conversations while serving customers. I really hate when this happens- good on the woman for complaining.

Your DD sounds extremely rude.
Even if the woman wasn't a customer she deserves basic manners being shown to her at the very least and it sounds as though she didn't even receive these.
And as a paying customer she deserves customer service.
Being a teenager isn't a free pass for behaving in a rude manner towards people.

It's a good lesson for DD to learn!

This sounds like a good life lesson for your daughter. Learning good customer service skills can be very helpful for professional development.

Bloody hell, dd sulks over being told off because she's in the wrong and you've started a thread about it?
Pull yourself together, love!

Does she actually think it’s ok to be so rude? It doesn’t matter what the job is or where the job is, every one deserve basic respect and courtesy. Everyone, even McDonald’s customers. Her attitude does sound pretty up herself and she should be learning customer service and how to conduct herself around the public when in a public facing role. She really was rude and “it’s just McDonald’s” isn’t a good enough reason.

Good life lesson tbh

Her job isn't to stand gossiping, it's to greet customers and hand out food (with a pleasant manner preferably!). She should take it as constructive criticism and try harder in future 😃

Maybe she's not cut out for retail if she's finding customers are interfering with her socialising

Totally valid thing to complain about, who wants to have to put up with rude teens who can't be bothered to do the job they are being paid for

Well your DD might think it was a silly thing to complain about yes but the customer did complain and DD hasn’t denied the behaviour so she just needs to suck it up. It is rude to ignore customers.

Lots of places have teenage staff and they most certainly don’t all act like that.

Good. Hopefully your teen will learn that if she wants a job that pays her money, and that job happens to be customer facing, she needs to at least provide the bare minimum of customer service!

Good. It's a life lesson for her. It's horrible being pulled up at work for doing something wrong and she'll feel it more, being young, but I absolutely back the customer. Would I personally complain? No. Was she wrong to complain? No!

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

Seriously? So does this extend to the teens making the food too? If they can't be arsed to do it properly as required, then thats okay cause it's just mcdonald's? And the person cleaning the toilets, can they just do whatever they want too, cause it's just mcdonalds!

I’m normally a defender of teenage behaviour but not when they’re being employed and paid to provide a service. If not for professionalism (which would be great) but for the moral integrity of treating customers/people with a bit of respect. I’d be disappointed if my teenagers didn’t realise they should actually acknowledge another human being in the course of a business transaction. This seems quite basic good manners to me. YABU.

Your daughter was rude , it is not about just getting food , she is in a customer facing role and that role includes interacting with and being polite to customers .

Your DD works in customer service and thinks it’s no big deal to be rude. So do you. I wonder who she got it from.
Your DD will soon realise she might be a teenager but if she wants to work it’s in the real world and she will have to do as she’s told.

Young people have these jobs to (hopefully) learn skills that will carry them through life.

A pleasant smile and communicating with customers is a part of being in customer service.

I HATED doing these jobs when younger, but I had a sense of satisfaction and responsibility from trying my best.

Being an adult is doing things you don't want to do. She needs to get ready for that.

I would be telling your daughter to treat this as a lesson.

Ignored her customer to chat to a friend and now her mummy is involved to fight her battles. Jeez is she 6?

Hopefully she'll treat customers like human beings and speak to them going forward.

I'd tell her the customer and manager are right she needs to offer customer service it's not a social event.

It's a good thing the customer complained and the manager spoke with your dd

This is something she should know and now she does.

Why are your annoyed that the world gave feedback. Its a valuable lesson

I'm thinking that @Bearaque has posted like this so she can show her daughter the replies so she knows how rude she is

I'm sure an intelligent adult wouldn't actually think the daughter did no wrong

This has to be a reverse