Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

That customer, and every other one, pays her wages. No customer, no job. Simple. Perhaps remind her of that.

It also sounds like the apple hasn't landed too far from the tree. Have you not taught your child any basic manners or social communication skills? How do you expect your daughter to keep a job or develop relationships if she doesn't have any manners?

Do you think your daughter would have given it a second thought if the customer had reprimanded her directly? I doubt it. You also don't know the customer's circumstances - they perhaps don't find those kind of interactions easy in general.

So your point is that McDonald's customers aren't worthy of good customer service? Is that because they are inferior in some way?

And you came here expecting sympathy??? Clearly your DD is going to get schooled on manners at work that she wasn’t taught at home

Your dd was rude, it's bad manners to not acknowledge the customer she deserved being told off .

Yeah it matters, she's being paid to do her job not chat to her mate. Doesn't matter if it's Maccies or Fortnum and Mason, a customer is a customer and deserving of respect and politeness. She's not had a bollocking, she's had a talking to from the manager from which she will hopefully learn better manners.

Good that she didn't try to deny it at least, owning up to your mistakes is a good character trait.

To be honest your comments are highly disrespectful to workers at mc Donald’s . A lot of people who aren’t teenagers work there and it is their full time job/career. I know of someone who worked there as a teenager and ended up being promoted into a really good managerial position and still works there now. Your daughter is being paid to do a job and the customer was right to complain. The manager was right to relay this complaint . There is no need for you to interfere.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

That is an awful attitude to have.
Would you accept similar, for example, from a nurse? They treated you, so it doesn't matter that they were rude.

Customer service is about the customer (clue is in the name!). I hope your DD's manager has stern words with her.

You're saying it's ok by even questioning if she should have got told off. Doesn't matter if it's McDonald's or the Ritz she needs to learn how to treat customers.

May not be the 'best' job in the world, but that doesn't stop her doing her best. Nothing wrong with having pride in your work, and treating others how you'd like to be treated yourself. Hope she takes heed and does better going forward.

Yeah the customer is a right grass

Is that what you want to hear OP?

It's good for her to learn basic customer service. Equally I can't believe someone went out of their way to complain!

she didn’t need to go complain to a manager.

Clearly the woman did. Now your DD can get the belated lesson in manners from her manager that was skipped at home.

And here we have a perfect example of why some youngsters have zero manners

If my DC came home from work and told me this I'd be backing up their manager.

So customers of McDonald's aren't deserving of good customer service then? It's irrelevant where she works, she deserved to be pulled up on it. They pay more for her age than most jobs so I'd expect better service than somewhere only paying age band minimum wage to be honest!

Sorry op, I would have thought your daughter was a right ignorant little so and so. I don’t expect ( or want) much in the way of conversation from McDonald’s staff but eye contact and a brief verbal exchange, yes. It’s just the basics of a customer facing role.

It might not have been a serious formal complaint. Most places send you a feedback form after an online food order to fill in. Maybe the customer filled in the form and gave honest feedback.

I’d be embarrassed if my daughter behaved like that in a paid job. Perhaps use it as a learning opportunity for her instead of validating her with ‘oh well, it’s only MacDonalds’, that’s not a great attitude to have and won’t serve her well in the future.

Of course she needed to complain, why would McDonald's want to employ someone who has no manners, treats their customers badly and has no respect for the company.

the answers in this thread are hilarious. it’s MCDONALDS. minimum wage pay, minimum wage attitude x

@Bearaque

This is didn't quite go as you planned, did it?

Maybe show this thread to your dd so she can see that she was, in fact, in the wrong.

"Is it really that deep...?" You're the DD aren't you OP? 😂

All of the McDonald’s I’ve ever been to have been full of teenagers.
Not once have any of them been rude like your DD was.
In fact, they are all extremely polite and professional.

I don’t usually like people complaining over silly things but actually this is a basic part of the job and one of the most important things.

I think it was good that your DD and the other workers were pulled up on it.
Its important to learn how to take feedback from employers and learn from it.

This would not be acceptable if it was a 30yo and it shouldn’t be acceptable of a 17yo.

Its a lesson learned and your DD will have plenty in her lifetime, like we all do.

No harm done.

complain about a teenage girl, earning pittance, who did actually do her job just not up to some jobsworths standard?