Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

All she has to do is smile and say hello, it takes nothing yet I’m surprised how often you don’t get this minimal courtesy from people working in service roles.

You aw being fucking ridiculous to complain to your daughters employer on her behalf. She is employed, not you.

She should show more respect to herself by wanting to do a job well and stop being an entitled little madam for thinking she doesn't need to try because the job is below her. Unless that's what you think.

She is being paid to work not chat to her mate. I accept she may coast at some points but not to the customer. Its not an acceptable attitude full stop, whether you are working hard for your own family business, a small local firm or a massive employer.

She will learn this in time but she will she learn fuck all if you think wading in as her mummy is going to help her.

If she doesn't want to work then she shouldn't have taken the job. She isn't being paid to turn up, she is being paid to represent the business.

Of course she deserved a telling off. Bloody rude to not even acknowledge a customer and keep on chatting away to a friend when you're serving. I suspect you would feel differently about the interaction if she'd been working somewhere other than McDonald's.

I've been on here since God were a lad but sometimes posts still amaze me!
Your DD has a job in a service industry but expects to talk to her friends rather than serving customers respectfully and you defend her?

How would you feel if you were spending your money somewhere and staff ignored you while taking the money?
Explain to your DD that working in any kind of retail involves keeping the customers happy and she will learn a valuable lesson that may help her in future jobs (especially if she aims higher than McD's drive thru in the longer term)

I was in costa the other day and the same thing happened and I found it really annoying. Good on that woman for saying something.

A good life lesson for your daughter to actually respond positively to feedback.

There are some very rude people in this world so it could be real

If she's old enough to have a job she's old enough to handle her own issues, so YABU to get involved. However I don't agree with the American-style bullshit of requiring service workers to smile and chat. It's a crap job for crap money, it's extremely privileged and silly to expect people to smile at you while they're working in a crappy fast food covered in fryer smell. No need to be precious about if if you've received your food and it was satisfactory.

Apple doesn’t fall far from the tree - how can you think it’s an ok way to behave?

It was rude. I was admonished for similar, when I had a Saturday job 100 years ago, and I'm sure I deserved it.

Perhaps explain to her the importance of being polite & professional where ever shes working.
It's an important life skill.

Of course it’s rude. I always ask if I’m interrupting or if I should wait when staff are chatting amongst themselves whilst I’m paying in shops etc. Same as I can’t stand people who continue their phone calls whilst being served. Politeness goes both ways!

Good a lesson for your dd to not gossip with a friend whilst serving a customer.

Please tell me you don't actually think your daughters behaviour was appropriate. Good on the customer complaining. Teenagers or not it's just plain rude ignoring customers & talking to your friend

Hope she's learned a lesson

She’s not being paid to talk to her mate though is she, she’s being paid to deliver a standard of customer service.

does it even matter what the service is like?!

Yes, it bloody well does.

Teach your daughter on manners instead of posting here.

There's a huge difference between "American style bullshit" and acknowledging a customer with a simple 'hello' and 'thank you' on collecting their food. Both daughter and mum have the wrong attitude.

Yes of course it matters!!

Even though it may be seen as the bottom rung of hospitality, hospitality is what it is. You may not of noticed but joe blogs public doesn't have a lot of surpless income right now and that customer chose to spend what she had at McD's and your daughter chose not to acknowledge her presence ?

Everywhere is fighting for custom and your daughter chose not to make a customer feel valued?

No matter what we may feel about fast food outlets, McD'd win awards for their staff training , so yes it does matter very much and I hope your daughter learns from this

I’m being fucking ridiculous to complain to my daughter’s employer on her behalf ….

If you’d like to point out exactly where in my post this actually happened that would be fantastic. Or confirm you completely made that up.

Doesn’t matter if it’s McDonald’s or Tiffany she’s working at, a customer is a customer and deserves courtesy. You put your work head on at work , a good lesson for her to learn now.

Does it matter if she's rude to customers because chatting is more important to her?

Yes.

Retail is a service industry.

... at the end of the day it’s McDonald’s ...

If she has job ops that are better than McDonald's, now could be a good time to look into them.

Seriously - if she was talking with her friend who works there about work and as a result failing to focus on the customer, it's probably a result of being newish and maybe not great at multitasking yet, and she can take the reprimand as a timely reminder to focus a little more. If she was talking with her friend who stopped by to visit her at work, or she was on the phone, she should have learned in training to save personal stuff for her breaks - so again, a good reminder.

Why does it make any difference whether it's Macdonalds or not?!

Is it ok to be rude to customers as long as they are Macdonalds customers? As far as I'm aware, Macdonalds don't pay their staff less than more expensive places, so why should they expect less?

Sounds like your dd isn't used to being told off!

I never said it was ok, my point was it’s McDonald’s. Is it really that deep to complain so long as the food is ok? Yes she shouldn’t have been rude but the woman could have just said that, she didn’t need to go complain to a manager.

The customer keeps her in a job so yes it matters.

You’re learning useful things about your daughter.

She doesn’t think she needs to do a good job at something that doesn’t matter to her, she’s rude, and she struggles to tolerate criticism.

This is all really valuable because she needs to work on all of these things.